LegacyboxReviews 827

I ordered a Legacy Box on line. The charge of $159.99 went through PayPal. I never got an order confirmation. I never got a shipping confirmation. I called their customer service number. I held on their customer service line listening to their on hold redundant jingle for 45 minutes and it was torture. (Their estimated time was 9 minutes). I requested text 4 times: NOTHING. I emailed them: NOTHING. I sent an URGENT email one week later: NOTHING.
This is a total scam. Lucky for me PayPal will refund my money but please people AVOID THIS COMPANY!
MY ONLY Proof of Purchase is my PayPal charge. I never received anything from Legacy Box.

I have seen a couple of posts on here that seem to share my disappointment of the services. I had 20 mini DV's that I wanted to covert to a digital format. I foolishly put them on DVD's back over ten years ago and wanted to have the highest quality possible as these were videos of my children and nobody in my circles uses DVD's anymore. I got them processed in 2 months time, which in my opinion was about the only positive of the experience. The quality of the mini DV's are in poor condition. They are darker than the DVD's and extremely grainy. I had previously converted them with an old Roxio program as I had the cable connections to hook the camcorder to my laptop at the time, and the files were saved at about 15 GB per mini DV. The ones I received were less than 1 GB, so I know they were not using the highest quality possible to extract this. Fortunately, I am only out about $200 but it could have been much worse than that. Beware before using this service for mini DV conversion as you probably will not get what you bargained for. The files I received are essentially worthless to me since I have a higher quality on my DVD's from ten years ago.

I ordered a LegacyBox package to have some betamax tapes transferred. After receiving the kit I found that most of my betamax tapes were molded and had water damage. I then proceeded to cancel the $625 order and they are charging me the shipping and handling of the box ( which I understand) however they are also charging me 20% of the cost for DOING NOTHING for me. This is now going to cost me $120 + shipping and handling.

Think twice about sending precious memories to these people. I had a Beta tape of a party taken long ago and had saved it over the years because of many participants who had since passed away. I recently decided, at the request of other friends, to have copies made for their memories as well. I contacted Legacy asking if they could transfer Beta. No answer to my question. Several emails followed, each inviting me to send in my tape. I asked several times if BETA was acceptable. Never answered my question but kept saying "send your material" I applied, paid the cost up front, which was requested, and sent in my tape. I asked for three DVDs. That's all I wanted. I waited for two months during which time I got several follow up emails explaining I would have to pay extra for two discs. I paid. More waiting and finally I sent another email asking where was my stuff. They replied again that I needed to pay for a third disc. I didn't want to argue because I had waited for so long and was anxious to finally get my stuff returned and the new discs. I paid for the third disc and a short time later I got an email telling me that they couldn't make the discs because my tape was "damaged and unfixable". I was furious! HOW could this happen? That tape had been sitting in a box in my closet for years. I never took it out or played it since I don't have a beta player, who does? That was my original concern, could they play a beta and copy it? They replied that the tape had wear and tear damage and then returned it to me. SO NOT ONLY DID I NOT GET MY DISCS, BUT NOW THAT PRECIOUS TAPE IS NO LONGER PLAYABLE so I can never screen it again. If I thought I could sue them I would. BEWARE what you trust them with!

I sent every photo and video I've ever taken of my family. It is a vulnerable thing to share your images. The company promised a lifetime back up and guess what? In a move we lost our thumb drive, I paid to order another just a year later and they said they destroyed the files. They also wouldn't answer my second call until I used my husband's cell phone. I'm fairly sure this is run out of a basement or trailer, who knows, but don't bother. Spend a little more for a legitimate company.

Here is my email to customer support, will be interested to see what (if anything) they have to respond with: "I think my expectations were maybe a little high, but I was surprised at the quality issues with the videos I received:
- My VHS VCR at home does a better job with tracking than the recorded digital result I received
- Much of the 8mm recording, while the sound seemed pretty good, I don't know why the screen was solid blue for A LOT of it, here again, my 8mm player at home would have done a much better job. Oddly enough, there was one segment of one tape that I was concerned about because the tape was wrinkled. But strangely, that came out reasonably well. So I don't know why so much of the rest of it had to be basically unwatchable.

I had a number of reasons for trying to digitize my tapes, but now I feel like I just wasted my money and will have to try other options, like do it myself, pay the brick and mortar shop up the street to do it, or finally get the batteries/power adapter replaced for my 8mm player.

Based on your reviews, I'm guessing there's not a lot your willing or able to do to rectify it, but I thought you should know anyway."

I didnt expect them to edit my stuff but I also Didn't expect them to give me a two hour dead file for 11 minutes of recording. It took over three months for my order to be transferred and they don't do anything but digitize it. Over half my order was too low quality to digitize (not their fault) but they didn't say anything until it was too late. Customer service is as bad as any company I've experienced period. Stay away!

In 2018 I paid to have several VHS converted to digital files with Legacy Box. I was given a Google Drive link and it worked well up until January 2023 (with a couple exceptions in which files could not be downloaded for some reason). In January 2023, all downloads in the folder said they had errors. I tried to troubleshoot it myself over a few months since Legacy Box customer service is difficult to get in contact with but had no success. I reached out to them in June 2023 and learned they had changed their pricing and structure so that the digital downloads I had received 5 years ago were no longer good and that I'd have to re-purchase them. After going back and forth with them, they were going to "only" charge me for a subscription to access my downloads. When I finally caved and agreed to pay for this subscription service, they said they actually lost all my files and I will need to send my tapes in again and pay to have them converted again. I will never trust Legacy Box again as their customer service and communication is extremely poor and I no longer have access to precious family memories.

I received as a gift the chance to digitize our slides from "Legacy box". After going through 800 some slides determining which to have done.
After receiving our memory stick we found a large number upside down. I tried to contact them by phone having nothing but challenges. I left a VM to return the call and that didn't happen. Today 6/30/23 I'm being told they don't have an actual file it's deleted after x# of days. I would need to go through all the slides to figure which are upside down to have them corrected. Ship them in for a redo. This would have to be done within a week or a new order would need to be written. If I had requested a down load they could help but not a flash drive.
Talk about absurd!
This company is definitely NOT customer friendly!

They spend a ton of money on advertisement. They really should spend more money hiring a few more people.

This service was so expensive and now they want more money. I paid this company almost $600 to convert my home videos which are very precious because my father passed away. My purchase was back in 2021. Last year I revisited those videos on Father's Day and went to do the same this year. However, the Drive folder was empty. I was shocked. Apparently, that is by design. The download link only last 30 days now along with access to the Drive folder. So make sure you download everything immediately and back it up yourself. Otherwise, you'll have to pay them another $79.99 for a new link. So ridiculous and I'll never recommend this company to anyone.

I purchased digital format for my 20 VHS tapes and all went OK until I purchased the 12-month LegacyBox back up copies of our videos. After much prodding and pestering by email I was sent a link to an extra 30 days of access (paid $84.36/12 month access). I can't get a response from LegacyBox. If you call their customer service phone number the recorded message says they can't answer phone calls and directed me to texting. I texted but I still can't get a response. I still don't have access to the 12-month back up and when I asked for a refund by email, by text and through PayPal resolution, still no response. I would stay away from LegacyBox. If they're so busy and don't have enough staff (as they claim on their phone recording) and they can't respond to a paying customer then they need to stop accepting more customers. Very frustrating and I still don't have my refund OR access to the 12-month back up on LegacyBox server.

The box was thrown into my front yard at 11:40pm. I found it the next morning. The box was wet and the contents damp.

My experience with Legacy Box was beyond bad. Their costumer service is terrible. The method of delivery and notification of delivery of material was botched repeatedly. I would never use this service again.

Don't go for the digital download option, you'll never find your files to download. I eventually got there, but it sure wasn't easy! How hard would it be to simply have a link on the main page to your digitized content?

And their customer service follow up ignores the question and responds with something completely irrelevant.

We have started using Legacybox to convert our piles of family video and Super8 films to a digital format. It took some time to complete the first submission, but we were continually informed of the progress of our order. Once the digital orders were completed and made available, we were incredibly happy with the result. After sharing the footage with our family, which had not been seen for years, we were all thrilled. Especially our youngest (adult) Child who had only seen his (deceased) Grandfather in still shots. To re-live all the events on film with movement and sound was a true gift! We have started other orders.

They suck. After almost 6 months they have said they have lost my material. They would call with an update. They have not called nor have they returned e-mails. And now, their 800 number goes unanswered.

16 weeks to process my order. Sent back 16 dvds, 9 blank. One dvd had error message " clean vhs head" warning recorded on dvd. The error message was their equipment giving the warning. Slide dvd all blank. Today, they renewed my yearly online ability to view 4 months into a yearly subscription already paid for. Can only communicate thru email and customer service is terrible. I get a daily text that has an offer of day. Annoying and can't stop it. Stay away

I saw legacybox on Groupon and although the production time is pretty long, their price was by far the best and have a very user friendly system and website. So I went ahead and paid for 10 video tapes and expedited production time, filled out their box (super easy and organized) shipped it out and after a few weeks I received it all in the form I requested. All was without any hiccups. I did accidentally sign up and paid for their backup subscription ($20 annually) but canceled it and when I called to ask for a refund they issued it right away. All in all 9/10!