LegacyboxReviews 827

Order Legacy Box about a month ago. Finally got the box 2 days ago. Thats only the start. Try calling this company? When they answer they sound like the person answering the phone is speaking with you with a paper bag over their head. This company took 4 weeks to send me the box so I canceled and they told me their is a 20% cancellation fee plus the cost of the box? Really? Stop before you push that order button!

This service costs way too much money for what you get. I even got 60% off and it was too much. Transferred videos have no sound and are not edited. I spent hours editing my videos. I paid for expedited service so I got them pretty quickly. But otherwise this is not worth the high cost.

I purchased 2 Legacy Box Groupons in 2020, totaling a cost of $100, for a value 3x that. They both have expired, my bad, so I was going to just redeem for the amount I paid as Groupon allows.
But Legacy Box would not apply it to my total without cancelling a 50% off 'sale' they are having (which they always have).
So it would actually cost me more money to use the coupons.
THIS IS SUCH A SCAM!
And the 50% off only make the price somewhat competitive with other sites, still more expensive.

How I wish I had read reviews before I sent my tapes. I was just so excited to be getting my home movies made into DVD's. I now see how several people have went through what I have went through. I sent in 9 tapes hoping to get duplicated's on each to give the duplicate away. When they received my tapes, the asked for more money. I ended up paying over 200.00, and what I got back was 2 DVD's with 1 hour footage on one tape. Like many others have stated, they charge you but can't use the tapes. Now I can clearly watch the old vcr tapes at home, but they state they can't convert them. This is what they seem to do to many customers. Trying to get ahold of the company for a refund is a joke. I have sent several several emails, but I don't hear anything back. I wish I would have known, if they don't have a 800 number to contact them, that might just be a red flag. I hope I make one person or several think twice before throwing their money away. This is not a good legit company

I sent ten old VHS for digitization to Legacy. After more than three months they only did two of them and labeled the rest as having mold. I didn't see any visible mold on them. Did they run a wipe test? Even if that was the case they could have used precautions and digitize them.
After all isn't this part pf the business of digitizing old media!?

They will transfer your tapes but their customer service is horrible they don't respond to emails at all

I ordered boxes to put photographs in and only after the boxes arrived. Did I learn that it only takes certain size photos. Many of my photos are larger or smaller than what it takes and that doesn't work for me. I've tried to reach out and cannot get anybody to respond. I want a refund. Meanwhile, before I figure this out, I ordered a box to send in 8 mm films. Only by accident while flipping around on the webpage to find someone to talk to me. Did I figure out that they do not transfer sound on 8 mm film. Every other company does this not sure why they don't. So now I want a refund for that box but once again, I cannot get anyone to respond.

Not only did it take MONTHS to get back my footage, but I was so sad to see that so many of the home videos were ruined. Prior to sending them in, we were able to watch them on a vhs player, so i know that the quality of the film was good. When receiving the digital files of the films, they were completely shaky, more than one video was COMPLETELY ruined. When you ship off your precious family memories to a company like this and then receive ruined footage, it's beyond sad - we paid hundreds of dollars to have all our memories converted and i'm SO sad with the results - i'm going to tell everyone i know NOT to ever use legacy box.

I purchased a legacy box and had some of my old files converted to digital. Most of the files turned out OK but several were corrupted when they returned from Legacy box. That's fine- we should be able to fix that. But actually, no we cant fix that of legacy box will not reply to any mails. I have tried numerous times.

Ordered film copies in 2020. I have a follow up question for Legacybox. No one ever answers the phone. I have sent 3 emails to Legacybox. I have not received a response! Bad customer service...

After I paid for an order to transfer 20 items to disc, I changed my mind. I was just sent an empty box to send my stuff back to them. That's as far as I got so I figured it shouldn't be to hard to cancel my order. It wasn't hard to cancel just expensive. I sent an email to them explaining the situation and found I wouldn't be getting the shipping charge back which I thought was fair. However I also found out they would be keeping 20% of my refund for a handling charge. I asked what they handled? All they did was send me an empty box. The person I emailed back and forth with was very professional and polite. They told me a song and dance about how the handling fee was for the labor and materials that went into creating my personalized box. It was an empty box. An empty box that cost me $55.95. So as I said in the beginning of this, Buyers beware of Legacybox.

I have used LegacyBox before and was happy. Something has happened with the company such that now it is a horrible experience, poor quality and zero customer support. I would NEVER trust them to handle your memories. No more.

I sent in maybe two dozen slides. I received maybe 10 worthless emails from them on stages of their process, basically fake progress reviews to make me think they are doing something when in fact they are doing nothing. "Your memories were delivered to our secure facility". "Your order is in line to be processed" "Heads up on your order". "Your order has been barcoded". "Your order has been checked in." Just to name a few. It is A JOKE.

I finally got my order and multiple slides were scanned diagonally and their quality control did not catch it. And, they refused to scan others because I kept them in a paper envelope instead of putting them in a plastic bag.

I of course sent more than one inquiry on all of the above and have heard nothing back. Such a joke. Such a waste of money and time. Such a great story of a once good idea / company that has devolved into a horrible one.

I love the end product, but didn't like the hidden charges at checkout. Just be upfront with costs. Also almost got ripped into getting an annual box sent when I tried to apply discount codes.

They lost my box with 10 of the most precious memories. Memories from 1998 my wedding, kids birth and birthdays. Please be aware

I have been looking for a way to preserve years of memoriers, and this has been so fun to look at all of the videos again. Now I will be able to look at them again whenever I want.

I am in my late 50's and never have written a review in my life. Legacy box is a complete waste of money. The quality is beyond sub-par and customer service is completely non-existent. Multiple calls, texts, and emails for months and have had no response. There are multiple other companies to trust your children's early years videos to transfer. DO NOT use Legacy box.

They should have been honest upfront and stated they couldn't handle the order.I won't use them again

I trusted LegacyBox to digitize my cherished home videos. The DVD's I received in return were not mine, and I can only assume my home videos are now in the possession of another family. I did receive a flash drive with my digitized videos, and the quality is horrendous. There is barely any volume, and the picture quality is poor (compared to other digitizing services I have used). Their customer service department has not fixed the problem or offered a refund. There are long wait times for phone calls (over 15 minutes), and they do not respond to texts or emails (even though they recommend them for communication). We are very disappointed. I would warn others not to trust this company with your memories.

I entrusted Legacybox with digitizing my good quality MiniDV tapes. They came back after a while, and the quality is appalling. I suspect they do not use the Firewire transfer, but instead a cheap RCA connector. Not only that, one of my tapes came back with that red sticker, and the protective flip cover completely in pieces, INSIDE the box. The original sticker with the number was also damaged, and the case was missing. I can only assume that they had a careless employee destroy the tape. The frustrating part however is that they keep claiming that they cannot digitize it, yet when I put the tape in my still functional 25 year old Panasonic DV-Camcorder, it plays back just fine.