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LED Factory Mart Reviews Summary
LED Factory Mart has a rating of 3.6 stars from 758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 29th among Auto Parts sites.
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Initially after purchasing I sent an email to LED Factory to cancel my order due to seeing bad reviews online. I was contacted by a representative who persuaded me to reconsider canceling my order. I was reassured that the item would be to my satisfaction and if I was not pleased, I would be able to return them. I took a chance and ordered and so far I am pleased with what I ordered.
I have sent emails and left messages to get a return order for the lights still have not been contacted
Still need help
Dear brad,
Thank you for contacting us and bringing this matter to our attention. We apologize for any delay in responding to your email; we strive to address all inquiries promptly and efficiently.
Regarding your concern about returns or exchanges, we're committed to ensuring a smooth process for our customers. Our return and exchange policy allows for returns or exchanges within 30 days after delivery. You can find detailed information about our policy, including instructions for initiating returns or exchanges, by visiting the following link:https://www.ledfactorymart.com/pages/returns-policy.
If you have already initiated a return via email and have not received a response, please accept our apologies for any oversight. Kindly provide us with the details again, and we will expedite the process to ensure your request is handled promptly.
Your satisfaction is important to us, and we're dedicated to resolving this matter to your complete satisfaction. Please feel free to reach out if you have any further questions or need assistance regarding the return or exchange process.
Thank you for your understanding and patience.
Reçu dans les temps et à l'air de bonne qualité
Je vais probablement recommander chez vous
Dear Mathieu,
Thank you so much for your positive feedback! Your satisfaction is our ultimate goal, and we're thrilled that we could meet your expectations.
Your feedback motivates us to continue delivering the best possible products and service.
Overall I'm happy with the lights and how they work
Dear Scott,
Thank you so much for your kind words!
Your kind words about our customer service truly warm our hearts. We take great pride in providing exceptional support to our valued customers, and it's fantastic to hear that you found it to be top-notch.
Great customer service, although the replacement was set from China, and took way longer than if it was shipped from the USA.
Easy to purchase. Arrived in a short amount of time and was well packaged. If I had anything to complain about it would be that no instructions came in the box. But I found how to adjust the led's on line. I have yet to do it and am sure they will be just fine.
Dear Robert,
Thank you so much for your kind words! We greatly appreciate your feedback.
Thank you for choosing us for your needs, and we look forward to serving you with the same dedication and quality in the future.
Very quick service. Easy to follow instructions. Look good on my jeep now
Dear Herman,
Thank you so much for taking the time to share your feedback with us!
Customer satisfaction is at the heart of everything we do, and knowing that you are happy with your purchase is the greatest reward for our efforts. We take pride in offering top-notch products that meet your needs and expectations.
Excellent place to buy accessories and the quality was Amazing everthing fit like a glove I recommend these products
Dear Steve,
We wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your kind words about our products are truly appreciated, and they inspire us to continue delivering great quality products to all our valued customers.
There was a part that came broken. Still waiting to hear back from customer service on how this issue will be resolved.
Quick and easy ordering through website. Immediate email confirmation received which i appreciate. Looking fwd to receiving my order. Thanks Kerry
Dear Kerry,
We wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your kind words about our products are truly appreciated, and they inspire us to continue delivering great quality products to all our valued customers.
Product looks great. Pretty bright. I think a bit too bright for some on coming cars.
Dear Susan,
Thank you so much for your positive feedback! Your satisfaction is our ultimate goal, and we're thrilled that we could meet your expectations.
Your feedback motivates us to continue delivering the best possible products and service.
The product looks good, but without instructions it's hard to install. Nobody will answer my email or phone call to help get instructions. Frustrating, when there is a specific wiring harness that has to be used and I can't install without instructions.
Didn't give me a chance to put in the 20% off code I had. Asked for payment right away. No place for code. I wouldn't have bought them without the 20% off!
Update; They refunded me the 20%. Be careful ordering on your phone because a quick pay pops up right away before you get a chance to put in your discount code.
The turn signal/drl combo looks great and functions as advertised. Nice upgrade!
Didn't give ma a chance to put in the 20% off code I had. Asked for payment right away. No place for code. I wouldn't have bought them without the 29% off!
Average business. The packaging is not good at all. It was packaged like it came from a third-world country
Dear Noel,
Thank you for your feedback.
The items you buy are plug and play the installation process simple.
Regarding the packaging issue, we will test the products before shipping and ensure the packaging is complete.
Poor packaging may be caused by it being in transit.
We apologize for any inconvenience it may have caused. We take your feedback seriously, and we will work on improving our packaging to ensure that our products arrive in pristine condition.
If you have any more feedback or questions in the future, please don't hesitate to reach out. We're here to assist you.
So far so good.still in box. Waiting for xmas.will have to let you know
Dear Nicki,
Thank you for taking the time to share your wonderful shopping experience with us! We greatly appreciate your feedback and are thrilled to hear about your positive encounter with our products and services.
Thank you once again for choosing us, and we look forward to serving you in the future!
Dear Samuel,
We wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your kind words about our products are truly appreciated, and they inspire us to continue delivering great quality products to all our valued customers.
Literally took 20 minutes from. Start to finish. Great quality, perfect fit.
Dear Steven,
Thank you so much for taking the time to share your feedback with us! With your encouragement, we will continue to improve the high quality and commodity innovation route.
Thank you once again for choosing us, and we look forward to serving you in the future!
On the ups web site it say Shipper created a label, UPS has not received the package yet. So I'm just a little confused on how I was supposed to get the package 3 days ago but ups haven't got the package yet
Dear Emilio,
We wanted to provide you with an update on the status of your recent package shipment. We understand that you may be concerned about the lack of updated logistics information for your order, and we want to assure you that we're here to address any questions you may have.
Currently, it appears that the logistics information for your package has not been updated as expected. We sincerely apologize for any confusion or inconvenience this may have caused. The delay in the update of the logistics information is due to the logistics provider's processing timelines, and we understand how important it is to stay informed about the whereabouts of your shipment.
Your package has been delivered on November 10.
If you still have any question, please be free to contact with us.
Tried to get led light that had moisture getting inside turning black eventually the light would have failed looked bad they made me purchase new light that should have been replaced under warranty and shipping was very slow
Dear Jeffrey Moser,
Thanks for your feedback.
Our lights have a 2 year warranty. The replacement will be shipped within 48 hours after all is confirmed.
Regarding the shipping fee for the replacement, as per our warranty policy, the replacement itself is free, while the customer is responsible for covering the shipping costs. We apologize for any inconvenience this may cause, and we appreciate your understanding of our policy.
If you still have any question, please be free to contact with us.
Package arrived with no damage quality is Good the only thing is you have to pay for the service which is an additional charge and I wasn't aware of it. But after I installed the front grill oh man I love my taco!
Dear Joel,
Thank you for your valuable feedback and for choosing our product for your Tacoma. We're thrilled to hear that you love your new front grill, and we appreciate your kind words about its quality.
Regarding the additional service charge, we apologize for any confusion or inconvenience this may have caused. The additional service charge is not charged by us, but by the bank.
Your satisfaction is our priority, and we're delighted that you are enjoying your purchase. If you have any more questions, please feel free to reach out to us. We're here to help.
From the business
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear James,
Thank you for being satisfied with our products and services.
Your kind words about our customer service truly warm our hearts. We take great pride in providing exceptional support to our valued customers, and it's fantastic to hear that you found it to be top-notch.
Thank you for choosing Led Factory Mart. Your satisfaction is our greatest reward, and we look forward to continuing to serve you with excellence in the future.