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LED Factory Mart Reviews Summary
LED Factory Mart has a rating of 3.5 stars from 758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 29th among Auto Parts sites.
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Very satisfied with this product. Great quality and well packaged.
Dear Mark,
Thank you so much for your positive feedback!
We also appreciate your kind words about our prompt delivery service. We strive to ensure that you receive your orders quickly and hassle-free.
Your feedback motivates us to continue delivering the best possible products and service.
Overall, set was nice. Would have been nice to know that you need additional wiring items to make items work properly/continue to work properly.
Dear Dawn Torbeck,
Thank you for your prompt response and for sharing your concern regarding the installation of the headlight combination. We understand that proper installation is essential for your satisfaction with our product.
We're pleased to hear that you've received the installation instructions we sent via email. These instructions are designed to provide you with clear guidance on the wiring and installation process. We believe that following these instructions will help you successfully install the headlight combination in your vehicle.
If you encounter any difficulties during the installation or have any questions about the provided instructions, please do not hesitate to reach out to us. We are here to assist you throughout the installation process and ensure that you have a seamless experience.
Dear Isaias,
Thank you for taking the time to deliver positive feedback on your experience.
With your encouragement, we will continue to improve the high quality and commodity innovation route, and set a reasonable price. We hope you will accompany us on the way in the future.
Delivery was on time and everything was easy and took 15 minutes to install. Would order from LED factory mart again.
Shipping and condition of merchandise was outstanding
Dear Harvey,
We wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your kind words about our products are truly appreciated, and they inspire us to continue delivering great quality products to all our valued customers.
It's bright and easy to install im the first one to got that grilled
Dear Charles,
Thank you so much for your positive feedback! We're delighted to hear that you found our product the installation process to be easy. Your satisfaction is our ultimate goal, and we're thrilled that we could meet your expectations.
Perfect fit for my led lights on my truck installation was super easy will be making future purchases
Dear John,
Thank you so much for your positive feedback! We're delighted to hear that you found our product the installation process to be easy. Your satisfaction is our ultimate goal, and we're thrilled that we could meet your expectations.
There are no real installation instructions so it was difficult to install. The halo ring is of poor quality, it's not a solid light, you can see all the individual lights making it look bad.
Dear Kirk Nelson,
We sincerely appreciate your feedback, and we want to address your concerns regarding the installation instructions and the quality of the halo ring in our product.
Installation Instructions: We apologize if you found the installation process challenging due to the lack of clear instructions. Your feedback has prompted us to take action, and we have sent detailed installation instructions to your email. These instructions should provide step-by-step guidance to ensure a smoother installation experience. Please review the email for the comprehensive instructions, and if you have any further questions, our customer support team is here to assist you.
Halo Ring Quality: We regret to hear that the halo ring did not meet your expectations in terms of its appearance. We take the quality of our products seriously, and we understand the importance of aesthetics. Your feedback regarding the halo ring has been noted, and we will explore ways to enhance its design and appearance in future versions of our product.
Your satisfaction is important to us, and we are committed to continuously improving our products and services based on customer feedback. If you have any additional concerns or require further assistance, please do not hesitate to reach out to us. We are here to support you every step of the way.
Had a low beam Led go out in my headlight. It was under warranty and the light assy. Was replaced
Dear JEFF,
Thank you for bringing the issue with your low beam LED to our attention, and we appreciate your patience as we work to resolve this matter. Your satisfaction is of the utmost importance to us.
We are pleased to inform you that your low beam LED issue falls under our warranty coverage, and we have already taken the necessary steps to arrange for a replacement light assembly to be sent to you. This replacement will ensure that your vehicle's lighting is restored to its optimal performance.
Once the replacement arrives, we kindly request that you follow the installation instructions provided or consult with a professional if needed to ensure a seamless installation process.
If you have any questions or require further assistance throughout this process, please do not hesitate to contact our customer service team. We are here to support you every step of the way.
Outstanding headlight. Very bright. Makes te stock LED headlight look like crap. Matched it up to my buddies $800.00 Custom dynamics headlight. They are the same brightness. Thanks
Purchased Headlight and Fog Light as combo package. Received Headlight promptly but there was no indication if or when the Fog lights would arrive. The order nor auto update email did not mention these two products were being sent as separate packages. I sent an email to *******@ledfactorymart asking about delivery of fog lights on Oct 5th, one day after receiving the headlights. I sent a F/U email on the 6th that I had not rec'd the fog lights. I did get a response email from support on Oct 7th stating the fog lights were being shipped along with tracking information. They did arrive on the 7th. Have yet to install either item nor the front turn LED signals I also received.
On the 6th I also called Customer Support # *******533 three time and was transferred to an extension which then required leaving a voice message.
Dear Jeff,
We sincerely apologize for any inconvenience you may have experienced due to our temporary unavailability of telephone customer service. We understand the importance of effective communication with our valued customers, and we appreciate your understanding during this period.
Additionally, we regret any oversight regarding your recent order. It appears that your order was shipped in two separate packages, and we should have communicated this to you more clearly to avoid any confusion. We take your feedback seriously and will strive to improve our communication in the future.
If you have any questions, concerns, or require assistance with your order, please do not hesitate to reach out to us via email.
Easy install, doesn't fit well in the fuse box for my vehicle but not that big a deal.
Dear Scott Johnson,
Thank you so much for taking the time to share your feedback with us!
If you ever need additional guidance or have any questions in the future, please don't hesitate to reach out. We're here to support you every step of the way, and we're grateful for the trust you've placed in us.
Bought a gas cap holder just arrived slow shipping time but good product
Bought a gas cap holder just arrived
Customer service was very prompt when I had a question! Product installed and look awesome!
Bought LED grill light kit. Came with only 2 feet of electrical harness; won't reach the fuse box.
LED lights were good, but came with no instructions. It took several emails and all I got were pics of the LED lights and labeled wiring, which I already had. I just needed the instructions.
$379.00 order for LED Jeep headlights and fog lights and one headlight is not working. It took 11 calls to get a human on the phone who promised resolution within 48 hours, a week has passed with nothing. Another person replied to emails, David M, at 2AM at night and is constantly giving the run around. Almost 3 weeks now and still no replacement product and no end in sight. Stuck with unusable product and out $379.
If they make this right, I will update this post. Also filing with the BBB and my credit card provider.
I love the grille but it came with a burn out led but the guys from led factory hooked me up with new lights that are coming in, in a few days.
Dear Charles Z,
Thank you for being satisfied with our service.
Customer satisfaction is at the heart of everything we do, and knowing that you are happy with your purchase is the greatest reward for our efforts. We take pride in offering top-notch products that meet your needs and expectations.
Thank you for choosing us for your needs, and we look forward to serving you with the same dedication and quality in the future.
From the business
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Craig,
Thank you so much for your positive feedback! We also appreciate your kind words about our prompt delivery service. We strive to ensure that you receive your orders quickly and hassle-free.
Your feedback motivates us to continue delivering the best possible products and service.