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business logo of Lane Bryant
lanebryant.com
casual, chic, active womenAge 26-45
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About the business


lanebryant.com
+1 866-886-4731
USA
Lane Bryant is part of Ascena Retail Group
Clothing item from Lane BryantFashion apparel by Lane BryantMerchandise from Lane Bryant clothing lineLane Bryant fashion product

Business Highlights

General

Parent Company: Ascena Retail Group
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: free
Free Shipping: sometimes
Free Shipping Detail: for members for orders over $75

Returns

Return Policy: not free
Return Instructions: returns must be unworn, unwashed, and defective merchandise by mail or at lane bryant store locations
Return Cost: $5.95 shipping fee

Sustainability

Sustainability Score: We avoid
Recycling Program: Lane Gives

Product

Style: casual, chic, active
Body Fit: plus size
Available Sizes: Women's (M, L, 1X, 2X, 3X, 4X, 5X, 6X, 7X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 866-886-4731

Payment Options

Payment Methods: card payments, financing, PayPal
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate Lane Bryant?
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Lane Bryant Reviews Summary

Lane Bryant has garnered a mixed reputation among customers, with notable strengths in product variety and supportive staff, particularly in-store. Many shoppers appreciate the inclusive sizing and the quality of certain products, especially bras. However, a significant number of reviews highlight concerns regarding declining product quality, strict return policies, and inadequate customer service experiences, particularly online. Customers have reported issues with defective items and unhelpful responses from staff, which detracts from their overall satisfaction. This feedback suggests an urgent need for the company to address quality control and enhance customer service to regain trust.

This summary is generated by AI, based on text from customer reviews

service
28
value
29
shipping
21
returns
21
quality
26

We monitor reviews for authenticity

Ohio
2 reviews
4 helpful votes
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Could be better
December 18, 2017

Lane Bryant wont let you apply promo codes & real women dollars online, I usually have to go instore for the best deals.
Im also a platinum card member with free shipping but it never works online. Ive called customer service twice & they couldnt fix it. I have to ship to store & go pick it up for free shipping.

Date of experience: December 17, 2017
Illinois
6 reviews
25 helpful votes
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Save the Day!
December 7, 2017

Youve got an interview and realize. Youve got nothing to wear! Lane Bryant to the rescue! You may not be able to compare the clothes to big labels such as Armani or Ralph Lauren, but... I gotta say that Lane Bryant is the middle class Dolce Gabana we can afford.

Date of experience: December 6, 2017
Colorado
2 reviews
0 helpful votes
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My favorite store
November 30, 2017

Totally my favorite store! Really love the jeans :D Best leggings around too-not to mention the adorable dresses! This is my "for me" store :D

Date of experience: November 29, 2017
Wisconsin
3 reviews
4 helpful votes
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I love their bras. They make some of the best bras for women over a 36c that I've found to date. They aren't uniformly great, but they're good enough often enough that I don't mind ordering online & returning to the store if necessary though, I hate that they don't have the same options & prices in the store in the first place. It would simplify things if I could jsut try on & buy in the store.

They tend to use wider bands, and cover more of the back than many other brands, which is useful if you're a larger woman. I do wish more of their bras covered more of the underarm area however.

As for the rest of their clothing, it's all very meh. Cheap polyester fabrics more often than not, often poorly sewn & poorly sized. Even within the brand, I've fit a 20 in one outfit & a 16 in another in the past (at a time when I was a 22 in any other brand). Blame vanity sizing but when it's that inconsistent & they're pushing for more & more online sales, it makes it awful hard to order & not have to deal with a hassle ever.

Their clothing is largely shapeless. I'm big, I'm not a blob. I'm still a woman, I still have curves, I'd still like to look like a person & not a snowman in a tent. LB seems to have assumed that what women want is to hide their bodies in unflattering, weird boxy cuts that make me feel like I'm wearing a tent designed in 1980.

I no longer buy anything here other than their bras.

Date of experience: November 27, 2017
California
2 reviews
0 helpful votes
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Size range is good.
November 13, 2017

I need easy access to size 14-16 which many stores do not carry, Lane Bryant has up-graded their merchandise to meet the needs of younger shoppers in the size range of 12-16.

Date of experience: November 12, 2017
Florida
4 reviews
1 helpful vote
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Win or Lose
November 10, 2017

Sometimes I am able to find just what I want at this store. Other times, I walk out with nothing. It is "hit or miss."

Date of experience: November 9, 2017
Indiana
3 reviews
3 helpful votes
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Love LB!
October 21, 2017

I just love LB! Easy, consumer friendly, great customer service! I have never been disappointed when ordering online with them.

Date of experience: October 20, 2017
Arkansas
2 reviews
0 helpful votes
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Love this store
October 18, 2017

Love the fashion in my size. A store just for me. Who would have thought of that. They carry style and size.

Date of experience: October 18, 2017
North Carolina
5 reviews
14 helpful votes
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I started buying from them on-line when I lived in an area without a close Lane Bryant. Their sizes can run across the board with consistency so it makes it easy.
90% of my experiences have been perfect. The occasional wrong item ( last time they couldn't give me what I ordered :( as they were out of stock after I received the incorrect item).
But otherwise. Pretty awesome.

Date of experience: April 14, 2017
Indiana
1 review
0 helpful votes
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I was behind in my payments with Lanybryant. I was told if I would pay so much then I would be on time. I did what I was told, they said if I got a late fee they would help with that. I called and they would not help and said that is how it was. I ask for help and they said they have done with all they was going to do. I told them that I was gong to do this. I will not ever buy anything there with cash or card. I don't like being lied to. Thank you Sharon Wortman

Date of experience: February 27, 2017
Florida
3 reviews
24 helpful votes
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Very Nice clothes
February 1, 2017

I dont shop LB often, only cus I cant afford to. But anything I have ever purchased always gets compliments. As others have stated, free shipping to a local store is awesome. I live in an apartment complex and don't feel safe having packages on my doorstep.
The only thing I could nit pick at, is some clothing isnt consistent. I purchased a black and gold chevron maxi skirt to die for! Loved it so much I went to my local store to get another color. The one from my local store was made of a different fabric, and while not ugly, just wasn't as nice as my online skirt.

Date of experience: January 31, 2017
District of Columbia
26 reviews
11 helpful votes
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Easy shopping free shipping
September 22, 2016

They ship to associated stores that are closer to home than an actual Lane Bryant.

Date of experience: September 22, 2016
Wisconsin
17 reviews
28 helpful votes
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Big Girls Fashion
February 6, 2016

I love the fact that I can order from their web site and have it delivered to my local store. And if I need to return an item I ordered from the website I can take it back to the store. I've also purchased an item from a Lane Bryant outlet store and was able to return it to my local store. Of course they have the best big girl fashions, I just wish more of it was natural fibers.

Date of experience: February 6, 2016
Pennsylvania
1 review
0 helpful votes
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I love the fact that they have links to their sister companies at the top of every page. Only provides sizes that are available.

Date of experience: April 26, 2012