On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Lamps Plus Reviews Summary
Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I ordered several hanging lights with delicate glass globes. Each all arrived safely! They are lovely.
Had product questions on an item & got great, fast help via Chat
There is no better place to shop for lamps!
I ordered two lamps but only one came. The woman I talked to about this situation was very apologetic and reordered my second lamp. It came very quickly.
We are sorry to hear about the missing lamp, but are glad that our team was able to assist in quickly sending out that replacement!
It was easy to add the coupon that I received in the mail. It took care of about 1/2 the taxes applied to my purchase. I was disappointed in the amount of time it will take for the lamps to arrive. There was no option for a speedier delivery.
Unfortunately we had to return the two lamps that we purchased. The lamps were exactly as described but the design didn't quite fit with design of our dock. The return was done in the most expedient manner. The "return agent" was most professional. The entire experience was perfect. A pleasure to deal with this company.
Thank you so much for sharing your experience with our team! We're happy to hear they were able to assist with your return with ease.
The site has numerous styles of lampshades to offer that you cannot find anywhere. Very easy to navigate the website. I found lovely lampshade replacements for my Waterford lamps. They came very well packed and timely delivered. I highly recommend this site.
Thank you for sharing your experience! We're glad to hear you had an easy time navigating the site and found the perfect lamp shades for your home.
I ordered 2 Stiffel lamp shades as replacements for ones that were 30 years old. Very quick delivery. Packaging was pristine, very carefully wrapped and in perfect condition. We are extremely pleased with the service and items! Thank you VERY MUCH!
Have been purchasing from lamps plus for over 10 years, never disappointed, you can count on quick delivery, well packaged and well described.
We appreciate your business and hope you visit our site again!
Web site is very easy navigate. One thing contine to improve "show more like this" feature
We're glad to hear you like the look of your item!
The shades were as described and good quality. They were delivered quickly and packed well.
We're happy to hear you're satisfied with our service!
Shipping was fast. Everything was packaged well and great quality.
Thanks for the feedback! We're glad to hear you were satisfied with our delivery.
The lamps were exactly as shown and were of the quality we wanted. I would order again from them.
The lamps were well packed so nothing was damaged.
Thanks for the feedback! We're glad to hear you're happy with the lamps.
The item came neatly wrapped, very careful, and the picture is exactly what I wanted
We appreciate hearing from your! We're pleased to know the order was delivered without issue.
We've bought three different light fixtures during the past 6 months. We've loved all three. They were packed very well and survived shipping in great shape.
We're so happy to see you're pleased with your fixtures! Thank you so much for the feedback.
Product was just as pictured and arrived just as expected. Packaging was great!
We appreciate your business and hope you visit our site again!
We ordered a crystal chandelier. Loved the selection, and it was easy to order. Delivery was fast, and product was packed well. We have ordered from Lamps Plus many times before. The quality and design of everything we have received is great, which is what keeps bringing us back.
We appreciate your business and hope you visit our site again!
I have purchased 3 lamps and several light fixtures from lamp plus in the past few years. I have been very happy with my purchases. Very good quality. Fast shipping.
We are happy that you had an easy time navigating the site, we appreciate your feedback.
We ordered a replacement glass for our lamp and it was delivered in 2 days. Excellent.
We're happy to hear you were satisfied with the shipping of your order!
Thanks for the feedback! We're glad to hear the items arrived in good condition.
I have been shopping with Lamps Plus for a few years and have always been very happy with the quality & prices as well as the service I have received! Returns & exchanges have been pretty easy for the most part.
Thank you for being a returning customer of ours, we appreciate the visit and the feedback!
Thanks for letting us know! We're happy to hear there were no issues with shipping your lamp.
The product I purchased was quite different than what I received. I was missing pieces for 1/3 of the ceiling lights I ordered. My licensed electrician had trouble figuring out how to install because the directions didn't even include allegedly "optional" pieces that didn't seem optional at all. These "optional" pieces weren't even in the photos on the website, but were absolutely required in the instructions for installation. Confusing to say the least. I love shopping online, but won't be buying anything from this website again.
We're very sorry for any confusion caused during installation. We're happy to review this further and assist you in any way. If you would like to discuss this further or want to speak with a product specialist please contact us at [email protected].
I do love the look of my new lights. Unfortunately one of them was scratched when it arrived. The representative offered me $25 to keep the light and because I was on a time crunch I accepted the offer.
Thank you for sharing your experience, and we are sorry to hear about the scratch.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Laura, for your thoughtful feedback! We’re delighted to hear the delicate glass globes arrived safely and that you find them lovely—that means a lot to us.