KrogerReviews 347

I had a delivery in December. Approximately 1/4 of my order was substituted for lesser amount, two items not available, and one item I just didn't receive - no reason why. I was over charged by almost $20 and customer service gives me store credit! I have been going back and forth with them for almost 2 months. Nothing has been resolved. HORRIBLE customer service!

I will get right to the point - why did you stop stocking RIPPLE Original Dairy-free Half & Half alternative. An acquaintance recommended it to me over 1-1/2 yrs ago and I've been using it ever since, that is until you recently stopped stocking it. In fact, the Bryan TX store on Boonville Rd remerchandised the creamer section. Where there are many, many flavored non-dairy creamers to choose from, there are only a few unflavored. I loved the RIPPLE, because to me it tasted as good as it's counterpart, Dairy half & half. I live in Caldwell Tx, 25 miles from Bryan. And while we have a Brokshire Bros (another disappointment) I drive all the way into Bryan to do the bulk of my grocery shopping. I see that you carry the RIPPLE non-dairy milk, so the half & half must be available to you.

Kroger on 71st and Georgetown rd has the worse manager and employees in indianapolis, I'm senior citizen and manager refuse to type my card number in the computer my card was broken granddaughter

I bought the roasted chicken dinner for four one roasted chicken two sides and four biscuits I was really disappointed the sides were barely enough to feed one person the food was really good but the size of the sides was awful just warning people if they really want to feed four people don't order that

I went in at 9 pm. store is open i do my shopping. I do not wish to do self check out. I have full week of groceries. Not one lane is open. Instead, I get to attempt to check myself out with no assistance. The one idiot on duty simply watched me to make sure i didnt steal anything. As I rearranged my bags so that I could continue to check out, this moron just kept watching. If you want to keep the store open, KEEP A REGISTER OPEN. IS THAT HONESTLY TOO MUCH TO ASK? KROGER SUCKS
I can go across the street to bag my own crap at ALDI.

As usual today, I purchased items "on sale" from my Kroger location As usually happens about 25% of the time, the sale price does NOT ring up when checking out. Toady I purchased two items (shredded Kroger cheese for 6.99 reduced to 5.99 and Kroger sour cream advertised in store for 1.99). Neither sale price range up. It seems that when this happens, no one seems to make an effort to get it corrected on the computer.
Problem two is employee attitudes. When I ask for the location of a product, I often get " I think its on aisle such and such" instead of "I don't know but let me find out where it is". I'm too old to walk around the store playing seek and find.

Problem three: The produce section is usually either understocked or the produce is not very appetizing looking. Produce usually doesn't last long after getting it home.

Problem 4: unstacked shelves, often out of items. No excuse. The Publix store in the neighborhood has well stocked shelves and I rarely find items I need sold out.

I strongly suggest checking your receipts before leaving the store to make sure you haven't been overcharged. Their advertised "freshness" guarantee you see on tv is worthless, because if its not fresh,
The only thing you get is an "oh well".

Too bad I had to rate Kroger with one star, but there is no 0 star category.

The Kroger store I use is located at 1510 Eastridge Road, Richmond Va.

Yes Look Like Everytime I Come To Kroger In Humble I Stood At The Deli Department For 15 Minutes No One Never Ask Me Did I Need Anything And There Was 6 People's Back There. Everytime I Go To Self Check Out And Ask A Answer Very Rude. I Live in Humble But I Radid Go To Kingwood. Really Sad.

I ordered toilet paper. No substitution. I received paper towels which is rough on the skin and can't be flushed. I'm also under quarantine and can't shop for myself. Krogers delivery has become a real mess recently. Missing items, substitute items that aren't similar to what you ordered. Seriously need to train the shopper/delivery person.

The Boost program is awful. You have to use it right away to see if you like it because there is only a 7 day refund policy once you sign up. The company that runs this program is not Kroger and the delivery is not free because you will still pay a tip. Also, you CANNOT use coupons. I was 2 days late with my request to disenroll so I'm stuck having to have paid $59 and no delivery service. Don't enroll!

This grown woman did not know how much the charge was to get money off the card. She responds I don't know I don't take money off cards. While I was struggling with the transaction not knowing the charge. I had to reduce the amount. She comes over and presses the card button an said you have to press the card button if you pay by card. Ok thank you but can you plz leave me alone an stop talking time. She yells at me she a grown woman she don't need to shut up. I asked the security guard if he could get her away from me an make her stop talking to me. He said no I can't an the rude brunette kept repeating louder an louder she is a grown woman. By this time I need her to cancel my 88cent order. She say now you need my help after muttering under her breathe moments ago complaining about me. And I asked her to stop talking about me. Im having a crappy day an she made it worse. I will never shop her again while she works there. Merry X -mas eve to me

Do not shop at Kroger, they are charging unvaxed employees higher insurance premium, they are in line
With the democrat communist party that is known for the worst kind of division and racism

Yesterday I bought meat from one of my local Kroger stores. I've never had an issue with freshness there; it's a really good store. But I opened some chops to cook for dinner and they were spoiled. I contacted Kroger on Twitter because, you know, meat is expensive these days and the chops were almost $10. The rep asked for the UPC code which I didn't have since I threw the meat away,, and for my customer card number. They got back to me in just a few minutes, telling me they'd issued a $15 credit on my card and wishing me Happy Holidays. That's how you do customer service. I appreciate you, Kroger.

If I could give 0 stars I would. After hearing how they are treating their unvaccinated employees I will NEVER spend another cent at Kroger and will use the platform I have on social media to boycott all Kroger stores. After reading these reviews, your customer service is horrendous. Your customers are NOT satisfied at all. Considering how you treat your employees Im not surprised your rating is so low

I went shopping at Pick N Save in Sun Praire, WI. I used a food card and noticed they were charging me for a cold food item cash. I went to the customer service desk to bring it to thier attention. I was greeted by a very nice friendly worker who agreed with me that I shouldn't have been charged cash for potato pancakes from the deli. She was about to get it straight when a co worker she asked came over, grabbed the receipt and said no its out of my control its corporate. Treated me terribly, very, very rude. I finally talked to the manager who was nice but seemed lost with a food card question.He in turn said to give me a $4 gift card when I paid in cash. I was embarrassed and hurt by her behavior. Being treated so badly because I use a food card. I will NEVER shop thier again!

This company has taken advantage of the pandemic there prices are 4 times higher on everything in the store its redidulous

Overall rating is higher than I wanted to give
Please stop sending me coupons no longer using Kroger.