KrogerReviews 347

Is their food vegetables as dried up it's coming from other countries overpriced And at cash register store wants to steal your change say there's no change to get back but they had no problem stealing millions of dollars each day it's each day from stores all the way across the country what's wrong with this communism don't you go to pharmacy terrible terrible

I have been using Kroger's delivery service for about three weeks now. As far as the deliveries themselves, everything tends to go very well. My problem is that each week, Kroger will take out an "impending" charge on my debit card for my delivery. After receiving my items, they then take out another "impending" charge in addition to the original charge, so my debit card is charged twice for the same order. The first charge is always put back into my account, but it usually takes about five days for that to happen. In the mean time this extra charge keeps about $150 to $170 tied up, and this is a big problem because I live on a pretty tight budget. I have reached out to Kroger by phone and email several times, but no one can help OR explain why they double bill me with each order. Very upsetting! Buyer beware...

My local Kroger, in Huntsville, Texas, has serious issues with selling lots of spoiled food, at both full and discounted price. I don't believe you should be knowingly selling customers spoiled food, period. The freezers and refrigerators seem to have serious issues at my Kroger. I have bought everything from milk to frozen meals only to find out its spoiled when I paid full price for it. Their refrigerators and freezers must not work right or something. Food is never past the expiration date but has always gone bad. Kroger doesn't seem to care in the slightest, as they continue to do nothing about it. What's the most offensive is despite the return policy stating that "All Kroger Co. Family of Stores can accept returns of items purchased at any Kroger Company family of stores location within a 30-day window of purchase" and there being no mention of food items being non-returnable, my Kroger will not allow you to return spoiled food that you just purchased the previous day, even when the items are not even close to the expiration date. After reaching about $300 worth of spoiled food I have ceased shopping here. Contacted corporate about the issue to no avail. Corporate admitted their store should have allowed the returns yet refuses to make it right.

They usually have good meats and produce with enough discounts and coupons to make it worth driving extra miles to get there. But I am really hating their awful cartoonish commercials. I change the channel or mute them. The banana one is the worst. You can buy a banana ANYWHERE. Why make that the focus of a very expensive advertisement? You're trying to lure me in with BANANAS? Or maybe the free spelling lesson? Ugh

Please. DO NOT eat their cashes. They are absolutely disgusting in taste. WHO THE F*** puts SOYBEAN oil on cashews. THE SOYBEAN OIL THOUGH! I cannot explain how disgusting the SOYBEAN OIL makes these cashews. Went to make some vegan cheese. Came out tasting like SH** BECAUSE OF THE SOYBEAN OIL... Kroger cashews

This is for the store on FM1488 & 2978 in Magnolia, Texas. The store is dirty, the items are out of date and if you want a cart you better go to the parking lot and find one. This store has all the reasons to drive further and shop at HEB. THIS STORE STINKS AND THE MANAGEMENT STINKS TOO!

I would like people to know they should never shop or work at any Kroger's in Beaumont, Texas, particularly the one on phelan Blvd. They hire new employees and then harass them before their ninety days by being messy so that they can fire you before you become permanent. Also the union is a piece of crap. They take your money from your paycheck, but want help or do anything before you're a new hire, you haven't pass the ninety days, but yet they take your money for all the first 90 day paychecks. The hiring manager hires for both stores, Mrs. Burgeon, but she keeps nothing confidential. She discusses pay which is illegal.
Then, the head csm Dianelle pick with you daily or she acts like a coward by getting her pretend or fake csm to do it, which they're really not managers at all, just cashier's so she go home while they close the store at night. Management will stand by while they do nothing they just want you to check fast or pretend like you're not checking fast just to get rid of you while all doing they're watching is a time clock to how fast people check one. In the meanwhile they're just picking on certain people so they could get rid of them. By the way, if you have a disability they leave you alone. They're too scared to go near them because they get a check for that. They get more money to hire people with disabilities. So just to let you know HR the Union and anyone else won't do anything. They'll just let them keep being vindictive, messy, disrespectful to customers and employees while they keep their same clique because they want to keep the same people there and they really don't want her new employees especially if you make more money than them they're just jealous. Why waste your time if they same people are there trying to shop here or work here they're only in it for the money in their pockets. They need to fire these people Mrs. Burgeon and csm Dianelle, because they have been so disrespectful to many people who have came there and you wonder why they have a high turnover rate. By the way they have a hole in the floor of building in the hiring room and I hope someone falls in one day. Just to let you know they have a raggedy building and they're just trying to cover it up. They also are constantly busy watching their employees on camera that they're shrinkage rate is high. They're constantly being stole from in the store by customers because they're watching the wrong people.

For the Cinco East Kroger at ******* Westheimer Pkwy Katy. First, ALWAYS check your receipt for accuracy at this place, have found errors after leaving on several occasions. When the Texas lottery machine malfunctioned in their store, customer service said "I do not know about that machine." Crickets after that. Definitely a not my problem kind of vibe. When I then asked if there was a number I could call, the woman walked to the machine and pointed to a phone number on it. No good luck. No sorry. Just the feeling of not my job so not my problem.

At about 6 pm on Thursday, June 10,2021 I visited the Kroger store located at ******* Midlothian Turnpike, Midlothian, VA *******. Although my previous visits have been pleasant today's experience was less than desirable and personally offensive. While shopping I decided to pick up a couple of steaks and began my search with the pre-packaged meats available in the refrigerator case across from the meat department counter. Seeing nothing I wanted I waited as the person at the meat counter served another customer. During this time, he was very attentive and appeared pleasant as he interacted with the customer.

Unfortunately, as I approached the counter the demeanor of person at the meat counter changed dramatically. Instead of asking if I needed assistance, he simply glanced in my direction, walked to the farthest end of the counter and began rearranging merchandise. At one point he disappeared in the back and returned empty handed but continued rearranging items at the far end of the counter. Not once did he acknowledge my presence at the counter or offer assistance. It was not until I eventually asked for assistance that he acknowledge my presence with a sneer and asked very flatly if I needed something. I decided not to purchase steaks because your employee gave the impression he'd rather be doing something other than assisting me with my order.

I have no ideal why the Kroger employee responded to me the way he did. It would be easy to make his change in disposition about race because the only difference between me and the previous customer is that he was white and I am black. Despite my suspicions, I want to provide feedback about my experience, because regardless of the reason, all customers should be treated the same regardless of an employee's personal biases, workload or even if they are just having a bad day. As a retired veteran and now veteran's education counselor I have never been inclined to pick and choose with whom I will be professional. Nor should Kroger employees. Oftentimes I am asked by friends, family and colleagues the location of a good place to buy groceries and other items. In the future it will not be the Midlothian Kroger store. Today it only cost Kroger a couple of steaks. Tomorrow who knows.

I just shopped there yesterday and they had a sale on banquet baked chicken dinners. The sale was 4 dinners for $10.
I thought that was bad but I decided to try it. The self checkout charged me $2.79 for each dinner instead of the so called sale price. 4 dinners were supposed to be $10. Go figure. 2.79 ×4 does not equal 10 bucks. It goes over 10 bucks. Going to a different store that I can trust. No more Kroger if I can help it.

I will never order anything from this company again I ordered something from them I tried to cancel it they're telling me I have to receive the order to turn around and send it back that's not the way it should be it's not even been shipped yet I haven't even received it why should I have to receive it to send it back somebody needs to investigate this if you have you should be able to cancel it

In the past two weeks I have spent over 10 hours on hold, talked to at least a dozen people from your customer service number, and several other departments trying to get an online ordering problem with my loyalty card resolved. I've also sent numerous emails only to have responses that have nothing to do with the issue at hand. After repeatedly asking to speak to a supervisor I was finally called today and was disconnected. Tried to call the number back only to find the number had been disconnected or no longer in service. Then I received another call and was told YET AGAIN I would have to talk to another department. Then guess what, I was disconnected AGAIN! What does it take to get customer service from your company? And please don't tell me to me to call *******377 because I've had enough of those people. Their answer to a non working loyalty card was to turn my WiFi off and turn it back on and it would work. I even tried another computer ‘with wifi' and guess what, it still didn't work.

They dont follow policy posted online. If you think your gonna return an item you just bought, think again. They will not process returns over 50 dollars. If you buy something expensive make sure itss for keeps. Even with a receipt in the return window the answer was I dont care and a wave off stomp. Miguel as 505 Dacula rd at Dacula Kroger. He stated he was the only manger so good luck reporting me.

I really do not know who to complain to. I have called several of your Customer Services. Starting with Contact us, Then Customer complaints and Pharmacy complaint's only to be hung up on by all 3!
The problem that I am having is that I had a prescription that was suppose to be ready on April 4th. Well today is the 13th. And now I am out of 3 script's with a total of 5 due. I realize that by adding on the Covid shot's to this pharmacy has put them under pressure. However they should have the staff to do this and if not they should not be doing this. So the customers who get their script's filled there are the one's being punished! I have been with Kroger's for a very long time and at this point I am seriously considering taking my business elsewhere! Not just mine but the rest of the family...

First time ordering shipped items, Just had some food shipped was leaking all over other items. Pick up, and delivery are both bad every single time especially with on sale, coupon, or bogo free items, you'll pay full price, and won't get the other free one. Shopping in person is also bad, as it's the only place that caused me to over draft twice for fake sales, I could go anywhere, and they always let me know it declined, but this place is able to overdraft me.

I was refused service for not wearing a mask, even though I have had the vaccine, and live in Texas where there is no mask mandate. Even if you think that's fair, let's think about this, how do we get back to normal if cranky old deli workers are guiding corporate policy. Dude actually invoked his union representative when management got involved. This is not the America we want.

At least two out of three times shopping at Kroger's the price of items on sale are charged at the full price at the register when checking out. I recently went to the store on Hwy 105, and was told by the manager they were not honoring the weekly ad due to inventory shortages. The items were on display with a price more than double the weekly ad price. Does anyone else pay attention to the price when checking out? If you do not, you have been warned...