KrogerReviews 347

Although minorities and low income people are the greatest patrons of Kroger stores, the communities have the worse kept stores. Store appearance trashy and products poor quality. This should be unacceptable by the politicians in our cities, but the wealthy and majority rules... sad.

This is our to go to grocery store. It always has whatever we need. The food is good quality. Good service. They oftentimes run really good specials on the weekends. I also use the app to download coupons to get extra discounts off. Pretty affordable.

The milk we got from pick up in West Lafayette was spoiled before its expiration date. I realized it tasted funny. It tasted AWFUL! Will be a little hesitant to buy Kroger's milk for a while.

Friday evening. One cashier her line has 7 people. Self check out, 10 people in line! I only stop here as a LAST RESORT. They do not care. They have 2 cashiers at registers doing paperwork.

Your Kroger brand deluxe nuts are filled with cashews and almonds, which is a downer; with VERY few pecans, Brazil nuts and Hazelnuts. Is it possible to can the same amount of each featured nut? It's aggravating to open a can full of cashews and almonds. Thank you

What Kroger done to some of their products their products is disappointing. Some of the Kroger brands that I have enjoyed over the years have changed by using inferior substitutes. The digital coupons are not even worth saving up anymore. I have resorted to checking others stores for better quality and pricing.

Kroger customer is a joke. Called 4 times, talked to a cs representative abd was disconnected after i told them what the problem was. RIDICULOUS

You sell target and Sephora gift cards with up to $500, Hackers are sending people in to by thousand of dollars worth and give them them the numbers on the cards so they can drain their bank accounts Stop selling gift cards that can be used all over the country with up to $500 you making hackers Happy to steal poor peoples money

Horrible customer service.
It took 6 weeks to get back to me on a doubled billed order.
Left the 800 number on my voice mail.
Called back waited on hold 20 minutes.
Person hung up on me.

The Kroger at Madison and Edgewood in Indianapolis is like a red headed step child. This is not the ghetto but thats how this Kroger feels. They do not stock the brands I have come to expect at Kroger. One being Boarshead meats. They are charging $5 just to pick up your groceries so I won't be doing that. The pharmacy never has had a working drivethru even though it is equipped. The line for the pharmacy is atrocious. It's just a PITA to shop here, I always leave without being able to get all of my items so it is a major inconvenience.

Kroger sent me a coupon for $15.00 off my first 3 orders and free shipping if it's over $35. It was they had shipping fee and no coupon off and a tax for food items at checkout. I called and it went to the Philippines 30 min call and the lady was of NO HELP! WTF Kroger is why you left FL in the 1980's ripping off your customers? We don't need you here!

Kroger's is a store you will want to shop it I love to get up early to catch all the items thanks for ogres for having fresh vegetables

Daryien used A different Kroger card instead of mine. She void mine and swiped a different card that was not mine while cashing my check. I went and bought something after I cash my check with my Kroger card but the card Daryian used whilel cashing my check was not mine. You know how the change goes on the card. Well she used A different kroger card therefore I think she's doing it to steal people's change. She didn't think I would notice but I saw the numbers did not match on receipt. I know my Kroger cards numbers. The four-digit number always shows up on the receipt and the receipt that she gave me after cashing my check it was not my Kroger card. This is not my Kroger card number thatDaryien swiped mine ends with completely different numbers.

Today I gave up on KROGER. Every time that I go to take advantage of your APP discounts it never works. I always end up at the customer service desk and always with a long line. I always go and "try again" specially since our dollar never goes as far as it used too. But today IS the last time that I go to Kroger, they sent me to customer service to fix and they were closed. (2/20/22 at 11am *******000). I was so upset that the manager came to talk to me and she returned my money but she was so cold and over all not nice which reflects that she hates her job. She has it written all over her face and attitude. Who ever reads this, Do not GO to Kroger go to Albertson's or Tom Thumb, they treat the customer with respect and they are very helpful. I GIVE KROGER 0 STARS!

On my way home i stopped by Kroger across from where I work on Zebulon Rd in Macon to pick up a beer and cigarettes for my husband, as i started to get out i realized i did not have my ID but i had other documents that stated my b-day. Being 57 years old you can clearly see IAM not a underage person and i figured if i just went in and asked for the manager she could clearly make the judgement that i was of age.The manager told me she could clearly see i was of age but because I didn't have a ID she would not sell to me. This manager was of no help at all, No help at all, she could have made my day a little easier but didn't. I will never shop here again.

HORRIBLE CUSTOMER SERVICE from the Flower Department! VERY DISORGANIZED! MY WEDDING FLOWERS WERE CANCELLED 2 WEEKS BEFORE MY WEDDING! I ordered flowers for my wedding. The manager for the floral dept. wrote down the details of the order and did not give me a copy because she said the copier did not work. I asked her to email it and 3 weeks later, she still had not emailed it. When I went to the store to pay the deposit several weeks later, they still did not have a copy of the order. When I complained to Lori, one of the employees in floral, she said she had no idea where the order was and that I had to come on a different day to pick up the copy. She told the manager Morgan that I had said that she was unprofessional and MORGAN CALLED ME BACK TO CANCEL MY ORDER! I got my money back and spoke with Debra, one of the Store Managers at Kroger's, and she did nothing except give me a refund. This Store Manager has terrible customer service skills and does the bare minimum to take care of customers. DON'T WASTE YOUR TIME ORDERING FLOWERS AT THIS KROGER'S! ESPECIALLY WEDDING FLOWERS! It is hard to get in touch with the Floral Manager because her schedule changes constantly. IT IS NOT WORTH THE STRESS!

I placed two orders, neither one showed up, when I had to call customer service it went from bad to worse. First they said the only option was for me to cancel the order and then re-submit my entire order $123 worth. The customer service people were barely awake and barely spoke English. One person sounded as though they were driving, complete with wind tunnel effects. Held for all the employees until the end where they could no longer help me and immediately canceled my order and told me to re-submit. Please save yourself the hassle and be aware they confirmed they were at home WITH our personal information in front of them on a computer. How easy is it to take a screen capture when you are unsupervised?

It would be a good store but the director of the store doesn't respect her managers or the employees and she is not held accountable for how she has ran this store.
She blames every one for the down fall of this store. The lines are long the workers are over worked the department are under staffed and she is just a very toxic person.
It would be a very nice place to work and shop if it was fully staffed and the head person would take accountability for what she has done in and to that store. The managers of the departments are very nice to work for. But they are all overwhelmed and over worked because they have no staff to really help them.

I do shopping for instacart, & the Krogers in the sevier county area are awful when it comes to service, as I shop a lot more than the average person. If I have a question, its hard to find someone, & when I do, theyre not nice, most act upset that I've stopped them, & dont even bother to stop & hear my question, but give me a vague answer, as they continue walking by me. Im not looking for the excellent level of service you get at publix, but I'd appreciate even a three, on a scale of ten in the attitude department. Im not knocking everyone, because I have had occasions where the people working were very friendly & helpful, but those seem to be rare occasions, & seeing as how I shop, 7 days a week, I'm qualified to make this statement. Im very disappointed, & it makes me want to avoid Kroger.

Kroger claims their produce is always fresh and after multiple chances I have finally given up. Don't waste your money! You would think the employees that stock would only put out the fresh stuff but that is apparently asking too much of them.