KrogerReviews 347

Kroger Fulfillment center on Telephone Road is the most unsanitary warehouse I have ever worked at They say they focused on family and team work but when workers gets sick (vomiting) on the floor they are told to basically walk it off because them being there is more important than the worker's health not only that but for them to be working with online food orders not removing the people that become sick while at work is unsanitary in it's self in my opinion They also lie about accommodating people with disabilities they attempted to accommodate me but when it became harder to produce online orders they gave me two options one to keep my job working my original hours with no accommodation or quitting on the spot
So I quit

The delivery to my home was less than 12 hours from when I place the order. The quality of the food, portions, and pricing was great. The delivery driver had an outstanding attitude. She even knocked loudly on the door per instruction as we are hard of hearing.
What it costs in fuel to travel 36 miles round trip to shop, the time involved would have costed more let's not forget that if shopping at Walmart, we would have to deal with the clientele that they attract.

Kroger helps me save money and time by offering great store brand items in a wide variety of categories from food to personal care. Most of the store brand items are great quality like you would find from national brands yet they help me keep a great quality of life and save money at the same time. I like the option that Kroger is rolling out the Click List grocery pick-up service at many of the stores, I just wish it was available at every store, as my closest Kroger does not offer the service yet.

HORRIBLE CUSTOMER SERVICE TOOK ALMOST A MONTH TO GET MY ORDER. I GOT MY GRILL TWO WEEKS AGO BEFORE THIS ONE SHOW UP A FEW DAYS AGO. I ORDER WITH KROGER ON JULY 9! YALL BEEN SUCKING SINCE I WORK FOR THIS COMPANY WHEN I WAS A TEEN. MANAGERS AND OWNERS THINK THEY ARE BETTER THAN EVERYONE. I AM HERE TO TELL YOU YALL SUCK! YALL NEED TO LEARN HOW TO TREAT PEOPLE WITH RESPECT AND LEARN HOW TO LISTEN TO THE CUSTOMER AND YOUR EMPLOYEES. KROGER YOU SHAME ME. LIKE MY MOM WILL TELL ME GET YOUR ACT TOGETHER

I want to talk about my experience today at Kroger, which has always been good. But today, I was racially profiled. The teller was rude, and she made me cry at the register. Because she was yelling at me and talking down to me embarrassed me in front of the customer. Due to my WIC vouchers, she did not follow my order; I had all my groceries set up with WIC vouchers next to them; she just was not cooperative. She asked me for cash that I did not have if she had just followed my setup, and I would not have been charged. A manager had to take over while she stood aside, making rude comments, telling me to be quiet, and she's old enough to be my grandmother, etc. I am so sad about what happened emotionally. She hurt my feelings; she does not know what people go through daily, so she should be careful how she talks to her customers. I will never come to that store again after my experience. Store # ******* Highway 9 casher ids Lori@ *******699

I found a mustard on their shelf about 6 mo ago. Did not see it on the shelf the other night when I went to replace it. No one was at management area. So first checked Google today that said Kroger had it. I was not sure if the store I go to even carrie's it so I attempted to call since the website did not provide a zip or brand to check myself. Could not find this on the z kroger site.? L So I called the store and after waiting someone picked up and stated they were busy and did not have the time to do that? This store is soooo different from the Kroger on Rangeline in Carmel. Neighborhood app and Kroger's own website cites a major concern is Kroger staff's terrible customer service. Kroger seems to be failing just about every area.? Eish someone else would run it.

Where normally Kroger gets 5 stars from me, I now have to lower my rating. I recently visited the one in Hampton Virginia and bought groceries. One item I purchased was a loaf of pumpernickel bread. Once I got home I realized half the loaf was missing and the bag was ate through. Clearly they have rats. As far as returning it, it was not a option because I never keep my receipt. Feeling were super hurt. I just know now to investigate better before I purchase.

Their coupon savings app sucks, the app design is twisted couple times and it does NOT work. Don't download the app. Go to Walmart.

Private Selection Sweet Southern Heat BBQ Kettle Chips 8 oz. (Pack of 2) Let's just say this brand tastes delicious for a fraction of the cost! These chips are crisp and fresh and just plain good. I have the munchies most of the time and this is one of the most tasty snacks I found, that taste so close to name brand I can hardly tell the difference except for the cost

I always grocery shop at Kroger. I think they have amazing rewards both in savings on food but also fuel! I really like the produce at Kroger and they have a lot of options so I don't feel like I'm missing anything when I shop here. Good store!

Over the last several months, I have received numerous coupons for free products (mostly coffee) that their stores do not have in stock. Sometimes they don't have the brand, sometimes they don't have the correct size and sometimes they have neither.
I have even gone to multiple stores and NONE of them carried the coupon product. Ridiculous. I have been a loyal Kroger customer for many years, but that may change - soon!

This review is kind of a mixed bag, but, ultimately has a happy ending. I have a friend who sent me a Kroger e-gift card so that I could use it for fuel, but, it turns out, Kroger doesn't allow you to use e-gift cards for fuel, even though it says in the terms and conditions of the e-gift card that you can use it for fuel.

So, I spent an hour at this location in Avon, Indiana, trying to get it resolved but was unable to get it resolved because I didn't have certain personal information about the purchaser. Frankly, I don't understand why an e-gift card can't perform the same functions as an actual physical gift card. It would be great if Kroger could rectify this.

My hope is that in the future, Kroger will allow e-gift cards to be used to purchase fuel. With that said, the acting store manager I believe, Joseph, was really great about everything. He was literally on the phone for probably 30 minutes trying to get it resolved and he had to call a few different numbers to get to the correct department.

Unfortunately, as I said above, because I didn't have certain personal information about the purchaser, they could not move forward with the process. Joseph, however, went out of his way to help me and bought me $30 dollars worth of gas with HIS money.

Pretty amazing customer service and Joseph was cool as a cucumber the entire time because he knew I was stressed about the situation. I'm not mad at Kroger or anything, because I love shopping there. But, they really need to update the legalese in the terms and conditions with regard to their e-gift cards so that it doesn't say you can purchase fuel with an e-gift card.

Joseph is an amazing manager and human being for helping me because I truly did need to get gas and he made that happen. There are still great people out there who want to help and I am grateful that they exist, because we need as much human kindness as we can muster in this world. Because it is only us, as a collective, who can change this world.

Thank you for helping, Joseph, you are a good egg :) I will continue to be a loyal Kroger customer because outside of this minor snafu, Kroger is still the best grocery store around.

I purchased two packages of fresh fish, went home put in my refrigerator, the very next am open refrigerator and it smells like bad Fish, sure enough it was the fish I just purchased. I went to the store where I purchased the fish, I was greeted by a rude older employee: "What do you want the desk doesn't open until 8a"?. I checked my watch it was 7:47a. I said ok, well may I speak to a manager, she rolls here eyes and goes to the office and gets the manager.
He doesn't even fully walk about if his office, has head poking out of door, first thing he says is "we don't open until 8a". I proceed to tell him I'm on my way to work I have a bag full of smelly rotten fish that I cannot wait with me to work, he says " well we don't open until 8a, I can't help you until then" and closes the door.
How on earth can a manager NOT help a customer regardless of time!? Both employees were completely rude. I spend over $400 a week there, completely unacceptable!

I went to store on Silverbell rd. In Marana, Az to return salad that was sold with the use before June 25, the stock person was just putting the large packages of organic salad mix out for sale, I assumed without looking that the salad mix was fresh, it wasn't. I opened it on June 26 and it was full of yellow leaves. I returned it today, June 28, the first day I was able to go out. The store hrs are 7:00 AM, went to customer service at 7:50AM, was told customer service doesn't open until 8:00. There were three people employers standing talking and told me CS is not open till 8:00, why if the store opens at 7:00, CS is not open until 8:00. I will not be shopping at this store anymore.The Fry's commercial states you have the freshest produce, too many time I have had to return produce, rotten tomatoes within a few day, avacodos going bad a few days after purchasing. I have shopped at this store for 20: years. I will be going to Safeway from now on.

To begin with, there is NO custmer service. Resonse to email takes days and then there is no resolution to problems. The delivery service by Instacart is really bad. Pickup orders are better as the shopping is done by store employees. The most recent problem is a charge for toilet paper I did not order and the driver took it back. No refund has been processed. Kroger has twice sent me toilet paper I didn't order! Some of their delivery item substitutions are weird and make no sense because the cretins at Instacart do not know anything about shopping. I spent a lot of money there but I am done.

Love this store especially since I've gotten into couponing. I have a plus card and downloaded the Kroger app that uploads coupons directly to my savings card! I have gotten some great deals using manufacturers coupons on top of their already great savings. They always have the greatest deals on energy drinks such as rockstars for only a dollar! My kroger store is always my first choice before walmart.

I worked at the Kroger in Dearborn, MI, ******* Michigan Ave in the bakery department with Laura J. She is the ONLY reason I gave the store 5 stars. She is an excellent trainer. Her customer service skills are phenomenal. She is the best cake decorator I have ever seen. She is very patient and thoughtful with new employees. She did not expect you to learn things overnight that she has practiced for years. I took a picture of her skills in progress. Due to staffing shortage she is not doing special orders but she can write on a cake if you get there early enough. I made sure the bakery was cleaned. You could literally eat off those floors