KrogerReviews 347

I wrote to Kroger customer service about a very rude pharmacist at the Peachtree Hill (Duluth, GA) Kroger. The auto reply said someone would reach out in 48 hours. They didn't, so I wrote to them a 2nd time. Same thing-auto reply that someone would reach out in 48 hours. No again. Today I wrote a 3rd time and just said they had permanently lost a customer. Go to Publix people! They really show they care about their customers, not like Kroger who clearly doesn't care.

My wife taught me to review all grocery slips from Kroger. Almost invariably, they over charge on something or another. My nemesis is with the soda pop area. You absolutely have to, have to, have to read every word on the shelf tag. I usually get it right, but today, I was wrong again for the umpteenth time.
Their trick is to change the number of bottles you have to buy to get the marked price. They change the typeface each time, so sometimes it is small, sometimes it is large and should not be easy to miss, but is anyway, because you didn't expect it to be so large.
In any case, the generic brand is the trickiest. One week it is 69 cents if you buy 3. Next week it is 79 cents if you buy 5, next week (this week) the name brand is 88 cents if you buy 4. Some weeks, you can buy just one for 79 cents, other weeks you have to buy 5 to get the 79 cent price. I got caught today and didn't read the tag quite right. I bought three name brand sodas that I thought would be 88 cents each--that's the biggest type face. Well, when I went to check out, it was $1.67. I went to "customer service" Ha Ha Ha. The lady there pointed out that it was 88 cents for four not three. She was absolutely right. I muttered a few polite criticisms and told her to take them all back. I didn't buy any. The store brand was 79 cents if you buy? (I forgot to look).
Always tricking the customer. Of course if you buy $100+ worth of groceries, you won't see that you got gypped--who takes the time to look at 40 or 50 items anyway? Kroger wins.

I took my seven year old child into Kroger to cash in his coins at CoinStar tonight, only to have a large amount stolen! We counted out almost $73 dollars in change before going, only to be given a voucher for $37.93! I went and spoke to the manager "Lee Ann" about this, only for her to act nonchalant, and uncaring about it. She said there wasn't anything she could do, for me to call CoinStar. NOT TRUE! I did call them, to find out she should have got inside and got all the loose coins NOT IN THE BLACK BOXES, and re feed it thru the feeder! I was told to go back up there to get my money back. I went back, and the Manager(G. M.) "Lee Ann" came walking up with a man named "William". I told her what I was told and she started to call someone. My son standing by this "William" came running up to me and said "Daddy... he said I don't know and I don't care!" I turned to him and said "What? What do you mean... and then I turned to "William" and said what did you say... for him to say, "I told him I Don't Know and Don't care"! He did this in front of the G. M. and when I said are you going to let your employee talk to my child like that? She said. He didnt say that! I said "yes he did, RIGHT IN FRONT OF YOU!" She turned to William and he said. "YEAH I SAID THAT!" She didn't fire him, as she should have on the spot for being blantantly rude to a child inside a Kroger store as an EMPLOYEE and REPRESENTATIVE for Kroger! #BOYCOTTKROGER

**This review is for the new shipping service option Kroger has recently started**

I decided to try out the new shipping service offered by Kroger. I don't have a local Kroger store in my area. I usually have to drive to the next city over to shop there. I do shop at Kroger's regularly.

- The Pros -
* Free Shipping Over $35.00
* On Your First Order You Receive Free Shipping (regardless of your total) plus 15 percent off
* Fast Delivery (I ordered on October 15th and received my items October 17th)
* Convenient
* You don't have to wait in long check out lines
* On arrival, my items were packed very nicely. The best I've seen. There was a cardboard divider separating my canned items from my Popcorn & Chex Mix. Plus the items were wrapped in paper & the heavy cans also had a spongy type netting wrapped around them. I assumed to keep them from being dented.

- The Cons -
* Not a huge amount of products to choose from
* You have to purchase 2 of most items
* Many of the selections had a label on them claiming they were not available. It could just be because this is a new service or it could be something else.

Overall, I will be using the Kroger shipping option again & I would recommend it.

The Kroker's I visit is in a long time well developed part of town and surrounded by upper class housing. So, I guess they feel they don't need to keep the old store up anymore. The service sucks, I have to bring a smaller kart in from parking lot or use the big honger for a few items (all the time). And mostly they are up to their old tricks; Sales Price. 77 (very fine print at the bottom "Final cost - when you buy multiples of 5 or more..." if you miss this, then and not watching the register upon check out, that item will cost you $1.79 ea.! Remember the buy 10 for a $1 ea. You only buy 5 and they ring you up at ~$1.99 ea. Because "You had to buy 10 to get the discount". I guess they got tired of returning these item back to the shelf.
Every time now I check out, something is marked wrong or the Kroker discount does not apply. Get home and just a couple of item and they make a couple of extra bucks.
This has become the norm! Watch your register when you check out.
Another "watch out", I have gone through a rash of getting home and missing an item. Guess the check-out is taking that stuff home? Or return to shelf and there's an extra dollar or two!
Let's see who is starts whining when I begin ordering my groceries on-line delivery...

This evening, November 5th, 2016 at about 7pm CST, I tried to cash a United States government check at the Kroger in Rosenberg Texas, *******, Brazos Town Center, and was refused, with no reason or explanation when I asked the Kroger employee.

I went to HEB at 99 and 59 and they cashed it right away for me, when I presented my valid Texas Drivers License.

Previously, I've tried to renew my valid Texas Automobile registration at this Kroger and was refused, again, with no reason or explanation when I asked the Kroger employee.

I went to the Tax Assessors office and they immediately renewed my valid Texas Automobile registration on the spot.

When I asked them why Kroger would refuse to renew my registration they didn't know why and advised me to contact an attorney.

I'm upset that they've wasted my time stopping there for what should have been reliable, simple and straight forward transactions. Instead, I've had to go elsewhere.

You know, I don't generally believe in *prejudice* and racism, but I'm *definitely* going to contact my attorney about this kind of conduct and seemingly regular *discrimination*.

I've stopped going to this Kroger for good now, as I'm pretty sure you can imagine.

From last year 2015 - I'm tracking pricing at Kroger and another loco stores.
On average - pricing in Kroger are (minimum) 30% higher than loco stores.
For example: black pepper McCormick price at Kroger - $ 4.99. Loco store - $ 3.49.
Large ready ribs - Kroger $ 14.99 - loco store $ 9.95.
Tonic water (Canadian Tonic) - Kroger very $ 1.49 / 1.69. Loco store - $. 0.99 / 1.19
Detergent prices - $ 3.00 to $ 4.45 average - are higher compering to loco store.
On $ 100.00 spend in Kroger - you are receiving $ 0.10 off on fuel.
At $ 400.00 spend in Kroger - you got $ 0.40 0ff per gallon up to 35 gallons.
35 x 0.40= $ 14.00
Now - basic math - if you spend $ 400.00 at Kroger - you overpaid minimum 30%.
30% of $ 400.00 = $ 120.00
You spend $ 120.00 more compering to another loco stores.
$ 120.00 - you can purchase at loco gas station - price per gallon $ 2.25... 120 / 2.25= 53.3 gallons.
If you will use Kroger discount $ 400.00 = $ 0.40... $ 2.25 - 0.40=$ 1.85 per gallon x 35 gallons= $ 64.75 ( if you have a big tank).
You can see - 53.3 gallons versus 35 gallons.
Really for me - RIP OFF

I have noticed that They will raise prices on things then put them on sale. I have also found several times the prices on the ticket are not the prices that ring up. Think about how many people miss the differences and the millions that they do rake in just with this price scam alone.

Purchased a bag of several small boxes of raisins in February 2015. Ate about 3 boxes one night, the next day on our way to the zoo we opened one more of the boxes in the bag, poured it into my hand... full of maggots! Reported to Frys Foods (Kroger)... nothing. They keep pushing it off on someone else who again, does nothing! Bottom line... if you want a store who stands behind corporate ethics, this is not the place to patronize!