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Kleen-Rite Corp. is a business wholesale supplier specializing in car care and pressure cleaning. We have been a distributor to the car wash, truck wash, auto detailing, mobile wash and pressure washing industries for over 60 years. Kleen-Rite offers the best prices and widest selection of self-serve car wash equipment and repair parts. We sell products for in bay automatics, touch free car washes, conveyor tunnels, and mobile washing.
Our corporate office is located in Columbia, Pennsylvania. We have 4 warehouse locations across the country to help us ship items faster. Product ships from Mount Joy, Las Vegas, Grand Prairie, and Kansas City.
Kleen-ritecorp Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products and the helpfulness of staff. Many reviews highlight prompt shipping and a robust inventory, contributing to customer satisfaction. However, concerns about service delays, particularly related to freight logistics, and inconsistent communication regarding order issues have been noted. Customers expressed frustration over difficulties with reward points and shipping charges. Overall, while the company is recognized for its knowledgeable representatives and efficient service, there are significant areas for improvement in logistics and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Site needs updating, slow and not user friendly to search old orders
Your website needs updating. Favorites and list and previous items does not work that well.
Your system kept rebooting. Verifying I wasn't a robot and would not show must of my reorder pictures. Very difficult!
Rep didn't told about promotions until I ask if you still have any? Then he mentioned one: if I buy $700. Then I asked other promotion: if I buy a full pallet; then he said yes … if I didn't ask again I would buy $700 but I bought >$2000
Website keeps checking security between pages. Slow web performance. Searchability can definitely be improved. Love to support you guys, but your website can use a lot of improvement. Sonnys is just easier to use.
Would love to buy more from you guys, but Sonnys website is just easier to use and has a great free shipping program.
I've had great luck with Kleen Rite in the past but the rewards points are hit or miss. My last purchase earned me 13,531points but they did not apply to my account. This is. It the first time I've experienced this.
I have used 2 other companies in the past and the prices are better here and the rewards add up quickly enough I get free shipping on every other order
I have noticed that the website has been very hard to navigate lately. Ever since the couldfare feature has been added. Pages take forever to load. Images don't load up on the main pages. Hopefully its being looked at.
Shipping is pretty expensive even though you get a free 40 pound box every once in a while.
Kleen Rite is our go to for car wash parts & supplies. The team has always been great to deal with when we have questions. Their inventory is always getting better as they add parts from specific manufacturers. Not to mention the prices are better than if you bought direct from those manufacturers. Best part... shipping! Things often arrive so fast, I joke that their product shipping is close to precognition.
Slow and kept security checking. Many items out of stock as well.
Always so many clicks to get to payments and locked up 3 times.
Thank you for your feedback, Chad. We understand how frustrating it can be when navigating the payment process isn't seamless, and we're actively working to improve the website’s functionality for a smoother experience. Your input truly helps us make outstanding progress.
I messed up on redeeming some free shipping points on my last order, and customer service was able to help me and get me my points back for an order that I actually didn't place. My only complaint with clean right is shipping costs which I left a review about before and they actually reached out to me to give me some back on shipping and said they are working on a different way to ship possibly to make it more affordable, which I thought was really nice of them!
Thank you so much, Matt, for noticing our team's effort and sharing your experience—we genuinely appreciate your thoughtful feedback! We're committed to continuously improving both the products and services to make orders easier and more affordable, and your support encourages us every day. Please don’t hesitate to reach out if you need anything else!
Shipping is very expensive for even small objects not sure why. I ship things often and it's not that much
Shipping is so slow. I wish there was an over night option. Inventory was low or out of stock, so shipping in multiple deliveries.
Thank you, Laura, for your honest feedback. We're actively working to improve inventory levels and explore faster shipping options to best meet customers’ needs. We appreciate your patience and hope to exceed your expectations fully next time.
For some reason when I tried to add free shipping with my points then removed them my account wasn't credited the points back. What did I do wrong?
I purchased a giant pump for a pressure washer and only used it less than 10 times and the water was already leaking into the oil. I never ran the washer without pulling the trigger for more than one minute at a time and it never went through a winter to freeze. I am going to attempt to change the seals in this pump.
Everytime I order I have issues, the process is never smooth. I order all the time with other companies never have this much trouble.
Susan, I’m sorry to hear that ordering hasn’t been smooth for you as it should be. We appreciate your feedback and are committed to improving the process so your experience matches what you expect and deserve. Please reach out directly so we can better understand and resolve these issues.
As a customer, buying from Kleenrite leaves me unprotected. If the product doesn't work properly, the cost is entirely passed on to the customer. Return shipping costs are also the customer's responsibility. This is quite an anomaly for US standards.
Thank you, Shamaila, for sharing your concerns about our return policy—we truly value your feedback and take it to heart. We continuously review our policies to balance quality service with practicality, and we'd like to discuss how we can address your situation to ensure you feel supported. Please feel free to reach out to us directly so we can help make this right.
Working with Kleen rite has been great overall, however would love to see easier return policies.
I visit Las Vegas location, Brian and his staff are always Pleasant, Courteous, Helpful and goes step above your need. Please recognize them for their excellent and hard work.
Btw Brian smile and laughs are contagious.
I have asked questions online in the past, recently about shipping via USPS. The chat indicates I would receive a response. There is no follow up.
At times my order is very small such as a couple spray tips. Sending by UPS costs more (like 2-3 times more). At times sending by USPS is an option. Other times there is not an option to sent usps. That strikes me as strange. Am I doing something wrong on my end such that usps isn't an option?
There are a lot of different products that you do not have on mind to buy and when you start exploring, scrolling you start solving other problems at once.
Lots of options on what I was looking for
Ordering on Kleen-Rite is easy and straight forward. Also, I read some of the other reviews about the shipping costs being high. I handle the shipping from my business, and their charge on shipping for my order is right on PAR for what it should cost, so I'm not sure what the others who stated that are meaning.
Website is easy to navigate and find what you are looking for.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your honest feedback, Thadyour perspective is truly appreciated. We apologize for any frustration caused by delays and stocking issues, and we're committed to improving your experience on future visits. Your input helps us ensure better service going forward.