Kiss&Fly

So my friend and I have just booked and paid for (checked in our bank accounts and the money has been taken out) for tickets to Bali, using this site. A few hours after booking and thinking it was all good, my friend received an email saying we had to pay almost $100 more for the return flight?! I had never heard of this, having to pay more money after something has been paid for!
Now we are worried that they can keep doing this and that this is a scam flight booking website. We ended up paying otherwise we would have lost the almost $500 we had already paid.
We should have chosen any of the other sites we are more familiar with. We wanted to save money so we can use this on the holiday, but we've ended up with more stress thinking that its going to keep costing us more and at the end, it will just be a scam

We reserved a ticket, and after 20 minites we got an E-Mail saying that we must pay an additional 170€ because the price had changed in the meanwhile. We googled the same flight after and they had the same price. Who knows how many times they are doing this. Disgusting.

I bought tickets for my brother and his family (booking number 33P3LT4P.) but instead of them getting their tickets to fly, they got an email saying the card declined, but that the reservation was booked. Also when I pressed the button to review the booking, I got this message saying it was booked but that I need to confirm payment. I guess I just need to understand if I should call the card and ask for a fraud investigation or if the first payment did go through?why do I need to confirm payment twice?

How does a booking get created, but it declined?

I should've known this website was shady when they didn't ask for billing information.

Was approved to refund tickets over six months ago and still yet to see the money in the bank account. I have called the customer support multiple times and get the same answer every time 'that refund has been approved and awaiting release to transfer the funds from the finance department'. Absolutely disgusted with this, I am always assured that the money will appear in my bank account in the next 7-10 days however it has been greater than 6 months! Do not buy tickets from here!

Initially it started out ok, purchasing the flights and booking the tickets I chose. The problem really started while I was traveling. My first flight went ok, but my second trip was canceled while I was in the air. I had to go through customs in Canada to speak with the airlines. The airlines told me that I had to get my "travel agent" to rebook because it wasn't done through the airline directly. To make a long story short, speaking with multiple airlines, and with a kissandfly rep, the kissandfly rep kept telling me that it was best that I try to work it out with the airlines. This was even after I told them the flight was canceled, and having them talk to a ticketing manager with one of the airlines. The kissandfly rep still said they couldn't do anything because the airline website didn't show that the flight was canceled. I even asked for changing the flight, but they wanted a request form and who knows how long that would take to complete. Several times I called and was told they would get back to me within a certain timeframe with a response, that only happened once when I had info useful to them. In the end, I never got the help I needed from kissandfly, I got it from one airline that took pity on me. Whatever you do, do not use them, no matter how much cheaper the flight is. Not worth the headache, stress, and fight. This is the first and last time I will ever use them.

I bought a ticket for my mum and realised I booked the wrong date soo I asked for a refund which was instantly approved but its been more than 3 months now a 40 email exchanges still no refund. Each time same excuse. No there not even replying emails.

Their refund policy is that it might take up to 3 months. They are liars, it goes on forever. I caught them in a lie. They repeatedly told me the refund was being processed by the airline. The airline confirmed and sent me documentation that they had approved the refund several weeks prior. After that they told me the refund is with the billing dept. That was 3 months ago. They're a total scam.

Horrible horrible horrible! People beware... DO NOT BOOK through Kissandfly

Booked a flight from Vienna to London with Wizz Air, via KissandFly

1. Wizz Air changed our flight's travel time from 7am to 5PM! Wizz Air said we could get a refund or choose another flight for free... BUT NOPE, KissandFly wanted to charge us 300 EURS to change, and would not offer a refund

2. Customer service is garbage... you call, wait on the line for an hour, only to be told they can't help you, so they will get back to you via email... email communication will take 3-5 BUSINESS DAYS, only to get a garbage answer and have to call once again to get things sorted

3. If you want to add a luggage, or anything extra, KissandFly will charge additional fees ON TOP of the airline - oh and they will quote you the wrong price! I was originally quoted 30 euros for a carry-on (I needed 2), but then on the website, they charged me 156 (as opposed to the 60 euros quoted)! I called (ONCE AGAIN) to get it sorted, and nope, they said sorry, additional fees this and that - complete garbage

DISGUSTING! I don't know how this website is allowed. First and last time i will be booking through them

I had to cancel a 1050$ ticket and there was ZERO refund. This company should not exist. They can be categorized as scammers! AVOID!

Booked my tickets and requested to cancel them only 12 hours later. They told me the refund was not possible because the price to cancel was somehow more expensive than the cancelation fees themselves. Any airline allows these refunds within 24 hours of booking so this is obviously a load of $#*!. The "fare conditions" that you are supposed to check for cancellation policies says NOTHING> They are just trying to keep their money. THIS COMPANY IS THE WORST. DO NOT BOOK WITH THEM. Keep in mind I also had to "request" the refund rather than a guarantee of money back. $#*! COMPANY.

I bought a ticket for New York on kiss&flight.
When I received the ticket they printed the wrong first name of the passenger.
The surname, date of birth, and passport information are correct.
I immediately wrote to their customer service to ask them to correct the first name after AmericanAirlines told me it was only doable by Kiss&Flight
Since then I have written 11 emails, explaining that American Airlines allowed kiss&flight to retify the ticket, and if Kiss&Flight would have had any problem American Airlines was available to help them.
After 17 days of emails and calls, I have not yet received the correct ticket.
Kiss&Flight is not even responding to my last emails requesting more information.
If they don't solve this problem I won't be able to fly

Never ever in your life buy anything from them. Waiting for a refund for more than 3 months already, they stole my money ( the airline confirmed that the money was already issued)

Please never buy anything from them if you do not want to be robbed.

BOOKING #KGGVGUS1

Absolute scam of a website. Do yourself a favour and spend those few extra bucks to not waste time with this company.

All potential buyers beware that this site is a total fraud. Through them, I bought five tickets with a complicated itinerary - they emailed me tickets with all legs confirmed. Fortunately, I checked with the airline and found that for four of the five tickets the airline had no record on two major legs of the trip. Then they began a process of procrastination. I am now working through my credit card to get my money back.
Spare yourself some headache and skip these guys!

I booked e-ticket 17/01/2020 I would inform you that flight cancelled by due to Covid 19 and all flight are cancelled and we are many time f request to related departments for refund money, Almost two year Nine month pass away, now I request to you, please refund my flight cancellation amount.

Kissandfly canceled my flights one month after reservation. They said they emailed me, they said the refunded... but after investigating, I found nothing. No email of cancelation. No refund to my account. I emailed them to inform them of thier actions, I have not heard back and it's been a month. Unhappy with this company.

We booked our flight with Kiss&Fly.com (unfortunately before reading their reviews & owing to a better flight cost) on 31st August. A month later, the airlines cancelled a leg each on our onward & return flights. We requested Kiss & Fly for an alternate flight, however, Kiss & Fly was not able to provide an alternative & suggested that we apply for a full refund. We requested for a refund immediately after which we received an email from Kiss & Fly stating our refund amount (about $5000) & that our refund is in process. This was the last update we have received from Kiss & Fly! After this, we have been calling them every week (for the past 4 weeks) to follow-up on the status of our refund. But each time, we get the same response from them saying that your refund is under process, we can't give you an exact date & we will forward your request to the finance department. With no refund & no update on its status even after multiple follow-ups, we are at a tremendous loss for no fault of ours! This is the worst customer service experience we've ever had! Their responses have made us lose trust in the fact that we will ever receive our money back!

I was cheated by kissandfly, they have such a scam and refund fraud on customers. And I saw so many reviews here which could absolutely tell they truly are a scam on customers. If the kissandfly still give me refund in next 1 week, I will take them to court and sue the company and hopefully have their licence revoked. I purchased the refundable tickets from Seattle to Amsterdam in kissandfly since I was in my schengen visa application and I wasn't sure about if I could make it to Europe. Hence, I purchased the refundable ticket in kissandfly in case of the failure of the visa application. And unfortunately, I failed in my visa application. As soon as I knew I failed the visa application, I went to the kissandfly website to request the full refund of the ticket with $1,052.58 on Jun 7,2022 and they refused to give me refund and they don't want to take the responsibility of getting refund for me even with my refund guarantee, they Shirk responsibility to the airplane, which is really irresponsible and it's totally a trick of scam and just hanged off my call with really bad attitude. It's been almost half a year, I still haven't receive my refund.

I booked an international ticket from Cebu to Detroit last October 1,2022 but there was a delay with issuing the visa and so had to cancel the ticket. The refund was processed and in my kissandfly account, the status state that it is "being refunded" but the money did not come back to my account. I called customer service. At first, they said to wait for 14 working days. It has been a month already since that process. The agent said it has been escalated to the financial department so it will be quicker but until now, there was no evidence of any transaction. Please refund booking reference number of VZYGEWZT ticket purchase from Cebu to Detroit on October 1,2022.