KingSize DirectReviews 553

I order some shirts in October but near clarified if the order went through. No money was taken out of my account. Out of the blue I receive at the end of January two recent purchases from King Size that I didn't remember ordering and received the shirts that just appeared. It's the last time I order anything through them. Can't confirm an order, doesn't send anything about shipping the other through email or text. Can't tract the order and then out of the blue bill you 3 months later. I'm done! This is the second time this has happened.

Ordered 2 dress shirts 11/12/2021 … confident they would fit my son, used the measurement guide provided on site & the description about the shirt. I went to return them today 01/ 28/22 and the customer service lady said they had a 60 day return policy…so know I have $96.06 in shirts that do not fit as described! Do NOT Buy from here! Amazon Big and Tall shirts fit him perfectly with great returns! Buy from Anywhere but here!

Bought 2 pair of pants, checked the pockets preparing to wash, looking for inspector slips. DIDN'T expect to find a still moist, not yet moldy, squashed cherry tomato in one pocket and a USED flossing pick in the other! At least the former owner of my pants ate healthy & practiced good dental hygiene!
After waiting 20 minutes on "chat", for them to "find" a "customer srvc" agent, they offered to waive the return fee! Wow! How accomodating of them! No "ability" to credit back any of my order for my inconvenience. Luckily i found out what an awful company they are to deal with for only $40.
I haven't even addressed the quality, but they look cheap.
AND if you buy from them they will bloat your email inbox like you wouldn't believe.
All in all, a VERY disappointing experience.

The products are very good, very good quality, but the problem is the shipment, which is very slow, I waited longer than scheduled for my package to arrive.

My order was duplicated by mistake of the webpage and I have tried to communicate to cancel it, the communication has been zero until now, but they did charge me, which until now they still do not want to refund.

If you want fantastic customer service and speedy shipping go to DXL! If you want terrible customer service and pony express shipping then Kingsize is for you! The only thing kingsize is fast at is taking your money out of your account... otherwise it's a waiting game with once again the worst customer service in the history of customer service! I literally spoke with a supervisor who tried to make me believe that the mail doesn't move on the weekends? I ordered from DXL two days after ordering from kingsize and I already received it! Kingsize obviously ships through snail mail! Never again!

I ordered items prior to Christmas because I was concerned with supply and shipping times. I called Customer service to exchange item and representative told me it was after return date, but she would exchange them. I received new items, but they send old back 2 weeks later saying maximum date had expired to return after I was told they would be exchanged. This is bad business at any time but especially during this time. I'm stuck with items that can't be used and billed again. I respect and adhere to rules but don't say one thing and do another. I use this company religiously but will not use them again. Shabby Business!

I have been a king size customer for over 15 years recently I placed an order they said the credit card was rejected tried it twice more it was said it was rejected the next day I had three charges on my account that their emails per their request never received a response yesterday one of the charges went through the other two are still on my bill called customer service they thought there was an order issue I explained the situation then they sent me over to the credit department where was on hold for over 40 minutes and no one picked up after 15 years to be treated like this tend to make me believe I really don't need them anymore there other companies out there

Returned their merchandise within their window but they said it had to be in their warehouse within that time. I ordered 6X for a handicapped friend for Christmas and they sent 3X. Now they tell me that they will not refund the money or return the items. In my mind this is theft - period.

I have purchased a lot of the longer length t-shirts both v neck and crew and after 2 or 3 months of occasional wear they start getting holes and the pockets start coming off. Paying these prices for quality t-shirts and have this to happen is unsatisfactory as the fabric seems to be like dry rotted after a few washings. I've reported this but no offer to replace them or anything other than a claim was presented to the higher ups. Im very disappointed and dissatisfied. The last supervisor I spoke to discarded me like It was my fault I caused the holes so needless to say I will never be doing anymore business with this company!

Been a customer of King Size for 20 years. I recently purchased a pair of pants from them. I never received the pants. I called and they said I would have to fill out an affidavit to get a refund and that they would mail me the affidavit. I waited and no affidavit. I called again and they said that they could see the request but that the affidavit had never been sent. They again told me they would send it out. Again I waited and nothing. This went on for a couple months. Finally, the last time I called, I was told that I was past my 90 days to file a claim and there was nothing I could do to recover the funds. As I said, I've been a customer for 20 years now and have always had great service but the last couple years, that has went downhill very quickly. I am done! I will shop DXL from now on. Bye bye King Size. You've lost me forever.

I ordered Chicago Bears shorts for my son in law. Rec'd a brown tank top. Cust service was worthless. Wouldn't look up my order. Just kept saying send back for refund. Told me all I had to do was use label on bag to return. Wrong. Post office Wouldn't take because it had been opened. Finally had to pay to return. I wish I had seen there ratings before I ordered. No faith that I will ever get my refund. So sad that a business can take advantage of people.

Never do business with this company they are telling me that it's gonna take a month to get my merchandise back but yet they keep my money and would not you be in exchange scam artist I plan on suing them

I made a order with King Size for $191.00 on their credit card for Christmas presents. I received order, and paid in full. I notice one of the jackets (hottie) had the zipper on the wrong side on the left that is a female hottie. I called them they send me the correct one with a return label. Now I get the statement, and they charge me a return fee of $9.99 for a item they made the mistake. Not only that they double charge me $26.27 for a pair of underwear that I never purchased. I decided to keep them for my son. But my question is it's only one pair why? Double charge me. I will not pay for un- approved charges. I have the E- mail from them only sending one pair. This is not the first time calling this Company King Size for over charges. They need too train their staff members specially accounting.

I returned a coat. I paid $135 for it and had a free shipping promo code. I was passed around to 9 different people. Had to call back 6 times and was given 3 different numbers that all go to the same place. When I finally got correctly transferred to customer service (1 hour later) I was told I can only get $110.45 back and they are taking $9.99 for a shipping label. The agent wouldn't even acknowledge that I was being shorted $25 in my refund. He even said his calculater said the wrong amount. So he lied. I had to settle for a $100 refund for a coat I paid $135 for after being hung up on, transferred many times back to the main menu, being forced to explain my situation over and over and eventually sent to CS who was kind of rude and unwilling to see the math right in their face! I will never do business with Kingsize again!