KingSize DirectReviews 553

I opened this account to get my son what I hoped would be quality clothing for gifts and such. The prices are pretty steep, the sizing charts are unreliable, frankly, the clothing quality is MEH--but that's how it goes with catalog items, right? I have a habit of ordering and paying the balance down to zero before ordering more. My first and last order was before Christmas and I paid it off in December. Little did I realize that even with a zero balance, KS would decide to charge me a minimum interest fee. So shady. When I didn't realize there was a fee on my account, they charged me a late fee. So, that's fee on top of fee now. This went on for THREE MONTHS, and each month, the late fee got bigger. SO shady. Wanna guess when they decided to contact me to bug me over the bill? YESTERDAY. The day before I wrote this review, they began bombarding my phone with calls. I was teaching at the time and couldn't answer right away, but when I did, I was confused about the balance. I paid it back down to zero thinking maybe my son ordered something and then looked at my account online. I was shocked. Charging interest on a zero balance? Charging a late fee for a 2.00 fee that is too ridiculous to even contemplate?! Really?! Fine, I'll admit I should have read the fine print (I just figured, when I opened the account and since they're all linked) that KS would have the same policies as WW and R--neither of which have a minimum interest payment. I was wrong in my assumption that this is a reputable business and I canceled my account yesterday as well. The weird thing is I can still log on and access my info so now I'm worried KS is not going to honor the cancellation. SO SHADY. My recommendation to anyone who is contemplating opening an account with an in-store card---don't. It's not worth it. KS--be ashamed. Be very ashamed.

I've been buying from kingsize direct for years, their prices have doubled, and now they want $25 shipping, this is crazy, too many other places to buy... shame on kingsize

Trying to return items that were shipped more than 60-days ago. I didn't receive them until Jan. 15th. I would have needed to send them back in time for them to return to the warehouse on the 12th. They don't fit. So now I have expensive clothes I cannot return - never worn - not even for store credit. We've shopped here for years because of weight problems but no more.

We ordered 3 casual button-up shirts on December 2nd. On January 4th, I tried to return 2 that didn't fit by going through their Return process that you start by clicking a button on their website. I copied pasted my order number and zip code as instructed. The return process said it couldn't find my order. I tried again, making sure I copied the order number correctly, first pasting it into notepad and comparing. I tried a 2nd time to return the items. The website said again, it couldn't find my order. I gave up and put it aside. Eventually, I saw the brand-new never worn shirts sitting on a cabinet and decided to try calling the company. The response? Sorry, it's past 60 days and you can't return your order. No exceptions, no credit, no nothing. They told the poster of "2-No Hassle Dress Shirts" who had the same issue over a year ago that they would take steps to insure this never happened again. HA! I bet they had a good laugh and never looked at it again.

I bought a pair of New Balance shoes and wanted "free" shipping since the shipping cost $26 (seems overprices). To get "free" shipping, I had to sign up for something that would charge me about $15 a month according to the the fine print that most people wouldn't notice. This is UNETHICAL! I tried to cancel my order and like others could not cancel it. One more thing. The package arrived sealed but the box was damaged and had been taped together which means it was done by King Size [Rip Off]. At least the shoes fit and weren't worn or damaged. King Size [Rip Off] keep the $26. Lesson learned. I learned not to trust you and will never do business with you again.

I ordered a Navy Hoodie for a birthday present and they got a a pair of White Shorts. That was really close to the same item. Called to find out about returning and geting the correct item and I have to ship the shorts back and when they get them they will process them and them send me the correct Hoodie. Then they tell me they are now out of what I orderd 4 weeks ago and it's no longer avalable. I have to spend my time running around corecting your mistake and then I still have to pay new shipping on the new Hoodie if we get it.
If you call this customer service then you are the problem.
Horrible

I never received my order and got my money back but was charged again 2 months later! Not only was I on hold for 45 min being constantly transferred from one to the next who couldn't even understand well u know. I would NOT buy anything from this company and will never again!

I ordered one thing for a relative to try it out. They started billing me $15.95 monthly for their "rewards program". The thing is, I never even made an account with them cause I was just trying it out, so I can't even cancel the fees. I tried emailing and they were extremely rude and when I asked them to stop billing me and cancel they just stopped responding.

This is a pair of pants I bought from King Size and wore four times. Today I was on the D train and this is what happened when I took my seat. I just got off chat with a company representative and was told:
"Our merchandise is tested for stringent controls on material content, fabric, details, style, and sizing by our Quality Assurance Group. This process is constantly being reviewed. If you are not satisfied with your purchase, simply return it within 60 days from the ship date for an exchange or refund of the purchase amount. Please understand that items received at our warehouse after the 60 days return policy will be returned to you. We sincerely apologize for the inconvenience."
When I told the representative that it had been longer than 60 days, he said:
"I am sorry as once the order is past 60 days we are unable to offer any adjustments i will be happy to share your feed back on this issue"
I replied:
"Would you like a photo of my $#*! hanging out of what's left or your shoddy merchandise?"
He said:
"That will not be necessary. I have noted you file on this issue. We will forward your feedback to the proper department. Thank you for letting us know how you feel; our customers concerns are very important to our company.
Your feedback is an important means by which we can learn of service failures and take necessary steps to prevent a recurrence. We sincerely hope that you'll give us the chance to improve upon our previous performance."
Since he declined to have me send the photo, I'll just post it here as a warning to anyone who is thinking about buying pants from this company.

King Size charged me for an exchange of the exact same item. They charged for shipping when they said they would not. They also delivered 2 months late on two separate orders with no acknowledgment of late shipment. Customer service was rude and unhelpful. I will not buy from King Size or any of their subsidiaries again.

I purchased my husband some jeans for christmas, he didn't like the fit so i return them for a refund to my credit card. I wrote additionally to refund to credit card. They did not. I called and finally receive a portion of my Money back.of the $305.54 total then they misused postage ok, Now they put 260.96 on a gift card. I called back then finally received a credit for 249.97 What? I called again 9.97 they are keeping Why? So if you want to lose your money and have bad customer service buy from them

Mislead at every turn, discount not applied, no free shipping as promised(read the very small print)

Makes me sad due to this being one of the most convenient website to shop for my dad. But they did not except my exchange for a Christmas present even though it was within the return period. Had ordered twice from them at Christmas and guess I didn't learn my lesson the first time it took at month to get a response. Makes me sad. Horrible customer service, never ordering again.

I joined the membership because it claimed I could get "free" shipping and 10-20% off. The membership is $14.99 a month, which is a lot, but their shipping rates are outrageous. Also, this also covers free returns. I actually spoke to someone asking about this and was told I would be issued my reward check once a month, if is approved. It can take a month to approve it and 3-6 weeks to process it. Also, It is not a check. It is a gift code to buy more at their stores. Lastly about the membership. To receive a rebate you must fill out a form for each order and submit it with proof of purchase. Shouldn't they know that you purchased it? I canceled. The 10-20% off is irrelevant because the clothes are overpriced. No savings there. Their exchange policy is cumbersome and when I didn't receive my exchange a month later, they told me I had to reorder the merchandise after I had already filled out and sent extensive form what I was exchanging. I guess no one was going to tell me the exchange instructions on line were not being followed. If I could give this company a -5, I would. It is a terrible company to deal with. Also, as a side note, you cannot buy pre-hemmed pants without paying an additional $7.99 per pair. Even if you are a normal length you either pay the fee or learn to sew!

DO NOT PAY FOR FASTER DELIVERY!
I purchased a pair of winter bibs and paid for "super fast delivery" that was supposed to arrive within two business days. It did not even ship for three business days and wouldn't be delivered for another 9 days.
When I asked why it shipped so late and if I could be refunded for the "super fast delivery" fee. They said that it's in their policy to not refund for expedited delivery.
I could go on and on about this situation, but I won't.
The moral of the story is;
Horrible customer service, horrible business ethics.
Just a bad company slapping customers in the face one day at a time.

Dont order unless you know exact sizes and make sure its not on back order or you cant get the promotion which is stupid. Why should we not get discount because they ran out

I was charged for my order but never received my package. Customer service was aggressive and kept talking over me. Told me it was delivered, but I never received any confirmation or any shipping updates. I have attached an image of my order as proof. The image says one of the items is on backorder until March! How am I suppose to believe that this was delivered at all! King size representatives lie to your face. Again, no help. I was able to talk to a manager who was incredibly rude and kept cutting me off without listening. I don't know who these clowns are or why they are straight up stealing my money. They said the best they can do is physically mail me an affidavit which I can fill out and then mail back. Even then it's up to their discretion of whether they will refund me or not. What a bunch of dirty thieves! They refused to email me the affidavit. What a bunch on sewer dwelling scumbags. I've never had this problem with King Size before. Out $96.94.

I WILL NEVER, EVER BUY SOMETHING/ANYTHING FROM KING SIZE AGAIN. MY EXPERIENCE WITH THEM WAS TOTALLY, TOTALLY NEGATIVE. ARE THEY HONEST? NO COMMENT Check your debit or credit card accounts regularly: WE SHOULD ALL DO THAT NOWADAYS WHEN WE PURCHASE ANYTHING FROM ANY COMPANY ONLINE. LM, New Mexico