KingSize DirectReviews 553

I have had issues with King Size for quite a while. They have constantly mailed my orders to the wrong address, twice addresses that I never resided at. Their customer service is pathetic, not listening and only repeating information I already told them I had. I will never shop with them ever again.

I now see why they have so many 1 star reviews. On a $200 order they charged me $25 shipping and it will take 7-10 days. Who does that? Ok, I decided to try their products anyway. Now 2 weeks later they send me a postcard on a Fri that says you need to call us, but don't call customer service because they cant help you. They of course are only available Mon-Fri until 2PM pacific time. At first I thought it was a scam... It is a scam! The company is a scam! They sent me a postcard to verify my order. WHAT? I call the number and I ask why are you waiting 2 weeks to confirm my order. She claims they called my phone, but when I say did you leave a message she says no, you do not have vmail. Really?!?! I get vmails everyday. Maybe they don't know how to leave a message... Hmmm... I ask if my order has shipped. No it has not with a very snotty attitude. I told her the only way I am keeping this order is if I get free shipping. Again, a snotty reply of she can't do that. Obviously they do not want my business. CANCEL! I'll never shop with this horrible company again.

Ordered a hat off the Kingsize.com website. Finally received it but the hat (delivered in a flimsy cardboard shoebox type material and inside a flexible plastic bag) was totally flattened and box + hat destroyed. I've reached out over 5 times to Kingsize.com customer service without so much as an acknowledgement of email receipt. They don't care, they don't return a call, they don't return emails. I will strongly advise anyone thinking of ordering on this website to go elsewhere. Zero customer response. If I could rate the customer service - it would be a negative number.

... really not sure where to start. I ordered two hoodies around January 2022. They were both supposed to be $14.99, but it rang up as one at that price one at $19.99. After a couple months was told one of the two will be canceled, not the higher amount one...?!?... then told to contact them otherwise my order would be canceled. I contacted them they told me it'll be a couple more months. The exact same situation happened again with now shift date in September (?!?). Got an email today saying the higher priced one that I've been waiting for for over 7 months has been canceled... but I can put in an order rt. Now and get 25% off! ZERO STARS!

I had trouble ordering on the website, so I called in an order and had a good conversation with a helpful salesperson. I ordered 3 pairs of pants for my husband, and she up-sold me 2 shirts because they seemed like a good deal. The total was over $208. When I received the items, all 5 were 4X when I had asked for 3X. Nothing fit at all, so I immediately called. I was told to return everything using their return label, and that I would get an exchange for all 5 items as soon as the returned items were received. I was assured that I would not be charged separately for the exchanged items. However, I was almost immediately charged ANOTHER $208. I called several times to complain and try to talk to a manager, but they said there are no managers and no one could ever help me. I will dispute the charge with my credit card company, but this has been a horrible experience. I wish I could give them 0 stars. Do not buy from this company, but if you do then get a complete refund, not an exchange.

The clothes we purchased were too large. We called customer service. We were on the phone for over 30 minutes. They said they would email us a return label. It never came. We called customer service again. Again, we were on the phone for over 30 minutes. First, they said we had to go to the post office to return the items, because they were unable to send another return label. When we refused, they were miraculously able to email another return label. We were also informed we would be charged a $19.99 return fee. Needless to say, we never received the return label. If this company worked as hard at customer satisfaction as it does preventing returns, they'd be doing great.

I ordered shoes and they got lost on delivery, I called and couldn't understand anything they said! Never going to order from them again.

Made the mistake of ordering from king size once and now regret it for life! They mail catalogs (who even does that anymore?) approximately every 2 weeks and no matter how many times I call and tell them to remove our name address from their lists, they ignore me and the catalogs just keep coming. A complete waste of trees because like I said I'll never buy another article of anything from them. Save the environment, don't buy from the overpriced and disrespectful folks at King size.

Ordered a pair of 6XL swim trunks from King Size for Father's Day for my husband. My husband works hard & deserves a fashionable pair of swim trunks to splash around in on swim excursions. Shipping is super expensive (because King Size sends you 2 unwanted catalogs at your expense!) even though it's within the U.S. Every email I received after my order confirmation email had incorrect Item # information (even though item ordered was 'in stock'). Tracking is non existent until item shows up at your home. What I received was a pair of WOMEN'S JERSEY SHORTS in 2XL from other Full Beauty co-brand Woman Within. Could not be more incorrect. Beyond frustrated, I called King Size customer service to rectify. No, they won't send correct item immediately at their expense expedited (unless you wanna pay for it again!) until returned item is received. Have no idea what they sent, even though I offered to send picture proof. And yes, you WILL BE CHARGED for the return of THEIR MISTAKE, it gets deducted from your refund total. No, no, no. I spoke to 3 different 'supervisors' until I was assured (hopefully) that a notation was made on my account that I would not be charged for return. Customer service leaves A LOT to be desired (after your 15 minute wait on hold). Never acknowledged their mistake, never offered solutions, basically could care less since they already have my $$ ($60), I have no swim trunks and now I have to fight to get my $$ back. Cancelled my order. Returning the unwanted merchandise. Filed a fraud claim with my bank and with BBB. We shall see if I ever get my total monies spent back. Never again. Other Big & Tall companies might be a little expensive, but they won't rip you off with their WRONG and cheaply made merchandise. The label they printed to stick on the bagged item (no packing slip either btw...) even plainly SAYS the wrong size. Seriously? What would a customer do if you ordered a bunch of stuff and it was all wrong? You would have wasted time & money for nothing.

They secretly charge you a monthly club fee (it's in the fine print). I ordered a parka in February. Said I'd get it in June. After mid-June, they moved the back order date to July. What a joke! Horrible, abrupt customer "service". Don't bother with KingSize!

I have ordered from this company for years and have had no problems until now. I placed an order and was trying to use a discount code and it wouldn't go through. I contacted the number that was online and spoke with a lady in the membership department. To my surprise she informed me that I couldn't use the discount because I already had a membership they had been taking money out of my account. I told her that I wasn't aware of any membership that I had signed up for and asked her to cancel the membership. She said that since I hadn't taken advantage of the membership that she would send me an email to get 10% off and free shipping; when I tried to take advantage of the discount I couldn't log into my account; I called the company again and was told by another associate that I couldn't use the account because the previous associate had terminated the account immediately. I asked the lady to cancel my order she transferred me to customer service; I got an automated service no option to cancel the order. I called back spoke with a lady she transferred me again and I got the same automated service and found at that time that they were closed. I called this morning to cancel the order and needless to say say the man said it was too late to cancel the order, although the order hasn't shipped I would have to send the order back and request a refund. I am not pleased with this company at all. Horrible service. I never plan on ordering anything from them again. I would give them any stars if that was an option.

Open credit to save 10%. The Clothes came 2 weeks after the bill. Of course the clothes did not fit. Of course the money has to go back to where it came from. Of course you owe the bill or pay over 20% interest. So of course now you have a credit on a store card you just paid 11.00 shipping when it advertised free shipping. Of course it is a racket. No way no how even free clothes would I consider going back. Thanks for the 10 phone calls and runaround KingSize. Lucky they knocked me out in the 1st round.

I paid my credit card off last month, but received a bill for $2 today. Called to question it, got put through numerous computer menus. Never an option to speak to a customer service rep. Finally managed somehow to get put thru to customer service. The rep said her name was Abigail, but she had a heavy accent. Asked to speak to someone for whom English is their native language. She wasn't willing to transfer me, but finally agreed. I sat on hold again for several more minutes, then suddenly found myself back at the first menu. I won't be purchasing from them again if this is how they treat customers. I'm already being charged high interest and their prices aren't great.

After finally getting to speak to someone. Wad told to order a new one and return the one that was damaged. SO I DID JUST THAT. And guess what happened. That's right got confirmation that they received it BUT NEVER ISSUED A REFUND... GREAT CUSTOMER SERVICE.

I hadn't ordered from KingSize in years. Placed my first order for 3 pair of pants based upon their size chart. When they finally arrived they were way too big, the chart was wrong. Made several inquiries to have them returned for the correct size. King Size kept sending me bogus return shipping info. When they finally got it right I received an email that it was too late to return them. Then I received a catalog for winter clearance items that would be delivered in May? Who needs winter clothes in May? Finally, I ordered 6 T-shirts but only one was delivered. When I asked where the other 5 were, I was told they were back-ordered, but my account would not be charged until they were shipped. I ordered these selections from what was supposed to be in stock. Apparently, King Size has a nasty habit of taking orders for product they do not have. There are other big and tall companies out there to choose from and I would strongly suggest that you shop with them BEFORE even considering King Size. As for the "too large" pants, they were donated and I was out $100. Beware, Beware, BEWARE.

I ordered a dress shirt and the shipment took forever to come into my surprise when I opened the package it was actually a pair of pants. I contacted customer service and they sent me the appropriate paperwork to return the pants. They asked if I wanted a shirt still I told them no it would not arrive in time for the function I needed it for. I didn't want to take a chance on getting a pair of underwear or something else other than a shirt. When the refund hit my credit card the price of the shirt was there but not the cost of shipping. I did not see anywhere on their website that shipping was not refundable. Why should I be penalized for their incompetence.

I want to do business with this online company. But they are like Lucy. Alway pulling the football out from under the me by not having the item in stock after selling it to me. Raising the price on the item after I've spent considerable time shopping for clothing or just using a bait and switch after 2-3 months of waiting for a "clearance" item. You don't need to be so SLEAZY to get the business!

I never made some of the items from King Size they shipped the items, and after charging for delivery, they also charge me for return on items I never purchase.
Customer is the worse I call them, they stated that is the way they work nothing is for free. After the previous call they hanged up the phone on me.
Not only that but after paying my full balance they still send me a charge for $2.80 for interest. If the statement was paid on full why charge interest.
Never again I will make any purchase from this un- professional company