KingSize DirectReviews 553

Bought 2 pair of "adjustable waist" pants with side elastic. Material was very thin and after just one wash the side elastic lost its elastic properties and so the pants are now useless and I might as well be wearing a wooden barrel. Tried resolving it with King Size but their customer service is non-existent. Horrible experience -- a waste of money and a waste of time. Stay away from these crap merchants! DXL is the place to buy big and tall on line.

I ordered an item that I needed for a specific date with plenty of time to arrive. Turns out the item was on back order and i was never notified, sent an email through their website and no response! The item had not even shipped yet. I called four days later and spoke with Resolution Specialist Omar (ID#*******) and he said he would issue a refund as long as I returned the item immediately (otherwise he would charge me again). Four days later, no refund. Called again and was told the order was in transit. No refund had been issued. Steve ID#******* could not offer any reason why i was given wrong information. Could not offer any type of reason why my email was not responded too, even tho they confirmed they received it. Waiting three more weeks to receive something I no longer need and then wait to send back for a refund. That's horrible.

I order several items for my boyfriend for Father's Day. I had two orders. In my second package I receive all but the undershirts I ordered. On the site it states that everything was available. When I got my items in the mail that is when I noticed on the order form that the undershirts was on back order until JULY. Never did it say on the website before placing my order this was on back order. Also there was not an email asking if I still wanted the items due to it being on back order. I have talk to so many rude customers service rep that keep telling me because the item is on back order ( not my fault the companies fault) I can't cancel or change my order. It has stated on my bank account a few times that this charge was pending then it magically disappears. I was just told over the phone by a rep named Mark. That the item should be shipping out and I told him it's been saying that for weeks. Placed on hold and came back and told me I can't cancel I have to wait for the item to be shipped. Funny thing is they can't even give you a shipping date but want you to wait to be charged for something that you don't even want anymore. I have already found a replacement item from another company so I have to wait for them to send me something I don't want and still let them take my money. Be aware if you still want to shop with this company because some of your items my come and they may not but you still have to wait until they decide to ship them and let them just go in and out of your bank account as they please. This has left me very upset and they could care less. I will be contacting corporate and stopping payment on this charge. I have had enough of them and no longer need to be nice if this is how they think they cant treat people.

If you find something you want, wait a few days to buy it because it may just go down to a cheaper price and the $#*!ty $#*! company will not refund the difference as most places with good business practices would. Also, if you don't like their way of doing business and you return an item then they will punish you with a $7.50 return fee plus the shipping fees.
I have easily spent better than $1000 with these people over the years, but I have just made my last purchase with them
Do yourself a favor, if you're a big guy, consider DestinationXL.com, it may cost you a little more, but it may be well worth it.

I ordered this jacket in the fall of 2018. When received this was a great jacket! It looked good, the fit was perfect. Well we had a warm fall and December, so I did not have a chance to wear it. When it finally got cool enough to wear, I noticed a bad odor coming from the jacket. I called customer service to ask how to get rid of the odor. Of course, it had been 3 months past the return date. I tried to explain that I was very happy with the jacket, except the odor. They basically said it was my not their problem. Well I spent $48 to have the jacket dry cleaned hoping would eliminate the odor. IT DIDN'T. Thinking about sending the jacket back and biting the bullet of the $'s lost.

There stuff is decent, but they dont seem to have your oders history long. I dont buy from them much anymore because they dont keep your order history long.
What kind of ONLINE store does that? Weird. Their customer service is famous for being mediocre at BEST lol good luck with that if you need to deal with them on anything. I used to buy a lot of things like shorts and hawaiin shirts but the shorts are crap. The shirts i bought were mostly good quality, the robe i bought was TRULY crap. It began to unravel in just about 6 months. Hopefully, this was as truthful as i could make it and will help with other people and their choices.:)
I have bought like three pairs of shorts, six shirts, and a robe. I was very happy with the shirts.

Bought a few items for Christmas for my guy, I was disappointed in the quality but he was happy so I let it alone. I paid my bill on time and finally paid it off. Then I kept getting calls telling me I was past due. Did I want to make a payment. Try as I might through 4 representatives from "credit" no one would send me an updated statement so I could see where the problem was. They would yell at me... do you want to make a payment? I looked through all of my bank records and every payment had cleared. So finally on the last call I threatened legal action and all of a sudden... we will send your statement right out. First... I should not have to be the subject of intimidation, second I am entitled to a statement of the account, second I think this is type of scam so beware. And last but not least check your credit report. Mine has a past due report that now I will spend months getting removed.

Ordered two pr king size brand jeans in nov. 2018 they sent them the beginning of feb. 2019 i did nothing with them till april as i was going to put suspender buttons on when i noticed the closure button only went through one layer of fabric with frayed fabric around button tried to return them and was refused (they changed the 90 day return policy to 60) if king size will not stand by their product i will not stand by them. They loose a long time cust. That spends thousands a year on cloths well not from king size anymore! They should get less than one star.

An order I placed on Dec. 12th for my holiday vacation, which according to their website would arrive in plenty of time for Christmas, was not delivered until after Christmas when I was already in another state. I've been going back and forth with customer service for months trying to return the items, since I found replacements elsewhere, and now they tell me I'm out of luck since their 60 day return policy expired. Unbelievable! I'll not be ordering from KingSize again. Perry Ellis, Duluth Trading and Cablela's are now my go to purveyors.

I ordered 4 pairs of pants for my husband, he needed them for a new job. I have ordered many times from King Size, so I trusted them. They sent me an email stating they where on back order and would ship six days after my husbands new job started. Fine okay I can deal with that. So I wait a couple weeks then received another email pushing that date back by over a month. That I wasn't okay with, so I sent them an email, as well as used there chat feature, asking to just cancel the order. The person I was chatting with stated I was wrong and they couldn't cancel, then ended the chat before I was given a chance to reply. I then received an email saying the items had shipped, they hadn't shipped, I'm still waiting. They pretty much call you a liar, take your money and then decide they can wait as long as they want to ship items. I will be talking with my credit card company, and will never order from them again.

I have ordered from King Size Direct for many years with satisfaction. However, my son died suddenly December 8,2018. I had ordered his Christmas gifts on Black Friday and never even opened the package. Had it hidden until Christmas. When I tried to return the items, I was past the 60 day return policy date and would make no exceptions. I explained I had lost my only son, had to go through the holidays, had to clean out his apartment, and was just now able to deal with the return. They didn't care. They didn't even say they were sorry for my loss. I have spent a bunch of money with these people over the years and expected better treatment. I do not recommend purchasing anything from them!

Ordered items 11/1 for christmas... items too large so sent back for EXCHANGE, not a refund... EXCHANGE... and was told I was past the 60 day mark, and they returned the original items to me... i don't get it, i asked for the same things, but a smaller size, no harm no foul right... GOT A BIG FU FROM THEM... no bending the policy or anything, it was a matter of a week or 2 past the date that I didnt even know about (i guess that's my fault for not paying attention) but really... NEVER WILL BUY ANYTHING FROM THEM AGAIN