KingSize DirectReviews 553

I have shopped from them for years with only an occasional minor problem. But my wife decided to purchase a pair of pants for me for my birthday in August and paid to have them hemmed to the correct length. When they arrived, they had not been hemmed. She contacted customer support and was told to ship them back at her expense and they would be hemmed and returned. A few weeks later she discovered that the original price had been refunded to her credit card. The FAQ says this is normal and that the charge would be reapplied when they ship. It has now been over two months and the pants have not been shipped. She is out the shipping cost both ways and the hemming fee.

This is really bad. They literally won't refund me. I called, was transferred to 5 different departments and still nothing. That was after an unbelievable amount of emails where the customer service team answering me was so horribly incoherent to what I was asking that the one refund that they did give me was for half of what I paid. I was also enrolled into their rewards program, which may have been my fault but was not intentional. Once I saw the charge on my account I called and asked to cancel and asked to be refunded that day. They said "no problem" and still haven't refunded me. It's really bad here. I've reported my issue to the Federal Trade Commission and I hope that something gets done about all of this.

After numerous phone calls to the company regarding order placed in May the Customer service rep says the money was refunded in June. The bank has no record of the refund. In June my first call to the company the rep told me they would issue refund check to me. Never received the socks ordered, or the refund. Today, after hours spent talking with Customer service each month customer service says the problem is with the bank. For me to ask the bank where the refund is. The customer service rep said they would gladly remove my name from the mailing list. If you order from this company be aware that you may or may not receive your order. And hours of trying to resolve the problem will get you nowhere.

In June I ordered my husband four polo shirts. When I received my credit card statement I saw that I was billed twice for this order. Kingsize is saying that I ordered these items twice which I did not do. I only received the four shirts that I ordered. I do not have an issue for paying for what I received but not for items that I did not order or receive. I have made several calls to Kingsize to resolve this issue but it still is not resolved. If I could give less than one star I would. Customer service is terrible.

Well I did get my money back from them. The customer service agent that handles bad internet reviews did contact me and said she asked the warehouse about the problem and would get back to me. That was almost 2 weeks ago. Not sure why it's taking so long. I shouldn't be surprised. I really just wanted the right shirt. Lots of hassle later still no shirt. Oh well at least I got some money back.

KingSize you the worse. Went online to pay my bill on my account. As I was trying to pay my bill my account has clinched. And notification came up and says I'm sorry your account has clenched try again. I try to several times didn't work. It figures.
Try to call the 1-800 number tried to pay my bill on that is asking me for my checking account number. I don't have checks... So I called or press a number to talk to a representative. The representative told me that they will charge me $9 to pay my bill. I told her it was hidden what was going on. How I was having trouble pay my bill online and through the 1-800 number. He says ma'am you going to get charged $9 for painted through them on the phone. I told them I tell you what I'll pay it all off and rip this card up and never buy anything from them again. So do not get a credit card true king size. Thank you for reading my little note have a nice day. But you've been warned.

Always back order then can't get item. E.g. Buy 3 for special deal but never get that deal because item is always unavailable.

Asked and paid for men's jeans to be gemmed to a 30 in inseam and they sent me a 38 inseam! No return label or packing slip, they said I had to print my own off of their site. Very poor customer service. Men's undershirts irregular and paper thin. I already washed them so I'm stuck with 9 undershirts that are junk. I have been buying from them for 20 years but the last 5 or so years the quality of clothes goes down and prices go up. I will not be buying from them EVER again.

I received a email 7/9 saying one of my orders wouldn't be available til after 8/22. I called to cancel both my orders woman told me I couldn't cancel any of my orders. I've contacted the BBB and the Ftc to look into this company. Most of there product comes from China there cust Serv is worthless. They order there product from China and if you ask to cancel a order it'll go from back order to processing and they'll refuse to cancel the order. Contact your local BBB office and the Ftc, it isn't hard to proceed with a civil complaint. It's time to get rid of these pos companies:. There corp office is; 500 s Mesa Hills Dr, El Paso tx *******