KingSize DirectReviews 553

Honestly I had high hopes for this company and was looking forward to my husband getting a robe for Christmas. But, the shipping process for this company is horrible. You could try and blame it on COVID but there's so much more.
I ordered the robe on 11/27 and waited. After about four days, I noticed I never receive anything about shipping. I checked the website first and it said Estimated day Dec 16 but not shipped and a tracking number for USPS. Checking USPS it did not recognize the number. I waited a couple days checked again and the website said now Dec 22 but not shipped and again USPS did not recognize the number.
I decided to call and was told it was with Fed Ex and it would be here by the 18th. When it didn't arrive and I checked the website which now read I had no order history. I was lucky I wrote down my original order number. I decided to call again and they told me they had no way to track it and no tracking number, I was told their delivery partner provided no information and now I had to wait til Dec 25 to request a refund. This was because it may still magically appear here although there is no way to track it.
So, with what I spent I cannot get another gift for my husband or find something Comparable. Now I'm stuck hoping and waiting that he gets his gift.
I ordered in Nov and now 22 days into this I may have nothing. I have ordered other stuff after this from other companies and will get it before. So, simply based on this experience I don't trust them with my business.
Different dates, tracking numbers that don't work, and they don't have good business with whatever delivery service vendor they use. This is not good business. To hear just request a refund if it doesn't appear is a horrible feeling. If I knew this is where I would end up I would never have ordered from them in the first place. I wanted the robe, that's why I ordered it.

Absolutely the worst shipping practices of any place I've ordered from. An order placed on November 27th has still not arrived. It got part way here and has been sitting in Carol Stream, Illinois for 10 days with no movement! Customer service uses the excuse of Covid and the busy holiday season. I asked them why the dozens of other places I've ordered from and had things shipped hasn't had that problem and they just to. D me to give it 12-18 days! Another order placed on12-7 was supposed to be here today (17) and it hasn't arrived. When asked who they use for shipping I was told Pitney Bowes—-really!? I asked why not USPS, UPS, DHL or FedEx and was told they use all of them. Again——really!? Had some difficulty with an order in June as well but thought it was just a fluke, apparently not. Save yourself some headaches and DON'T order from them. I only gave them one star because I had to put something to get this to go through!

I ordered a gift at the beginning of December for my boyfriend (a jacket and a dress shirt), and the website said it was in stock with 7-12 business days to get here. Cool, I had 3 weeks before Christmas! I got my confirmation order saying it was in stock also. One package arrived on the 14th, but the other one was not with it. So I checked my email to see if I had any communication from KingSize. Nope, none. So I track the order. It is on backorder. There was ZERO communication or notification that the item had been backordered after both the website AND confirmation email told me it was in stock. So I emailed KingSize, 2 days later I get a response saying they don't know when it will be in stock again. No alternative solutions, nothing. So I called. The woman on the phone said "Its supposed to be in next week so we can ship it then". Uhh no. As stated multiple times, I needed it by Christmas. So I asked to cancel the order and get something else. I checked to make sure it was in stock. Now in order to get it by Christmas, it was $26 in shipping! And the item was only $28! So I would literally have to pay 100% shipping costs. I asked if there was a discount they could give or something since they did not communicate that anything was backordered until I wrote in asking, and I need it by Christmas, otherwise I never would have ordered it and would have gone through literally ANYONE else. The woman said she cant discount without me providing her a "free shipping code". If I had that, I wouldn't be asking for a discount due to inconvenience. I will say, Their clothes are nice, and my boyfriend wants to start wearing dressy clothes, but this was my first experience, and they have permanently lost a customer. I will pay the extra to shop at DXL or something. And considering I easily spend $3,000 - $4,000 a year on clothes just for myself and my kids (yeah, I know its excessive… I have a problem clearly), it's a decent amount of additional revenue that they will be losing. And word of mouth is the fastest way to spread poor service. Ive told everyone how crap it was, and we are all big people. KINGSIZE IS A LET DOWN!

Purchased an item and it has been 5 days since they ‘shipped' it without it even being scanned I'm past my delivery date, I even called DHL and they said they don't have the package. It does not take 5 days for DHL to receive the package and scan it, Kingsize just hasn't really shipped it. They refuse to give me a refund even before they marked it as shipped. Waste of time, no help, I would never purchase from them again. They said I had to wait 20 business days after they marked it shipped for me to maybe get a refund if it doesn't get scanned. Maybe get a refund? Ridiculous. Disgusting terrible company with disgusting customer service.
DO NOT BUY ANYTHING FROM THEM

I ordered out pants on Nov 15. It is now Dec 10 and when calling customer service to let them know that the shipment has been stalled in CA for more than 2 weeks, they refused to check into it and said that I must wait for 20 days. It had already been more than 20 day. I have been a customer for over 30 years and have seen a decline in quality over the past few years but always kept coming back because I could get the sizes I need. But if they take you money and don't check on the shipment, it is now time to cut ties to this poorly run company.

The only reason I made a purchase was because of their "easy" return option. My package arrived, the size was wrong and now I find out that the "Canadian Customer Flat Fee Returns Option" is no longer available even though it is still advertised on their website. Spoke to someone from king size last week and their assured me I would be able to print my return label within 24 hours. Spoke to someone today who basically said "sorry, there is nothing I can do". Talk about false advertising. Ridiculous. Should have read these reviews before I made a purchase. International customers be warned!

Ordered on 11-13-2020 today is 12-8 I still have no package! Called last world an got no where, But mad as hell with the sorry rude CS. She was laughing an then talked to me like I was slow. I paid for shipping! When I track my package it shows to different things. On the KZD is says it was delivered to my post office on 11-24, NOT!, USPS site says it's still in transit! Even spoke with the post master, she said it not even in there system yet! I've ordered from them plenty of times no problem. But I think they just loss me!

I have placed orders online through your company EVERY YEAR for the past 5 years, with no issues.

This year, my elderly mother tried to place an order by phone, as she is not computer savvy. She had the item number and all of the information she needed... but the customer service representative could not speak English clearly enough for my mother to understand what was being said. She finally said she would have to call them back.

Days later, I called to place the order for her, thinking perhaps it was my mother's hearing aid that had caused issues the time previous...

However, not only did I have to ask the representative to repeat herself SEVERAL times, but she did not UNDERSTAND English well enough... and had to have ME repeat much of what I said and inquired!

I would have gotten through it without TOO much upset... had it not been for the 4 times she went off on an unintelligible, uninterruptable tangent in a pushy effort to sell me yet another item, twice... and then a membership trial twice.

Each time I politely rejected the offer, she would say, "I understand. However, I do need to let you know that this offer... (blah... blah... BLAH)"... as the sales deeply-accented, SUPER-RAPID speech RESUMED!

The FOURTH time, which had been 30 minutes AFTER the call BEGAN (just to order 2 measly items!), brought me SUCH frustration that I desperately TRIED to interrupt her and get on with the credit card information. However, even raising my voice, eventually to a YELL... would NOT STOP HER!

I have NEVER had such a ridiculous experience with the customer service of ANY company.

I feel that I SHOULD share my experience on Facebook in hopes of saving others from such a time-stealing, EXHAUSTING experience by attempting to place an order via telephone.

I hope your company rethinks their obvious-foriegn-outsourcing for customer service. Hire US CITIZENS... cease frustrating callers with representatives that CANNOT BE UNDERSTOOD... help our economy... and for HEAVEN'S SAKE! STOP WITH THE PUSHY SALES ADD-ONS!