KingSize DirectReviews 553

I am not going to write a long review. My title says it all! I am too frustrated to write a long litany of issues. They suck!

Easily the worst online shipping experience I've ever had, and I've seen it all. I even bought a car on eBay. Anyway, outrageous shopping cost, plethora of coupons spamming you with no clear indication if they're valid now or later, you have to send BACK an email they sent YOU for verification of a purchase for a shipping rebate that doesn't even cover the full cost, there's nothing that indicated whether my 30% off a specific item from one of those coupons was actually taken into account, shipping time is crazy, I haven't seen an update to my purchase since the confirmation which was 4 days ago, and many items, made by them (including socks), would have taken over a month to get here. Horrible.

I've been shopping Kingsize for years. But as of the last few years, I'm seeing higher costs, less quality and items that are not true to size in the products they sell. Also the customer service falls short of par, especially on my most recent order.
The order I made was received and 2 of the 3 items were accurate. The third item was advertised as a 2 shirt pack. My order came with only 1 shirt. I called and was informed that I could return the item and get a replacement or have my cost refunded at 50%. I bought the item for a trip I'm going on in 4 days so returning it would leave me without at least one of the shirts. I accepted the discounted price. Although the outcome was acceptable, I still didn't get my complete order and it makes an inconvenience on my part.
In addition, I received an order addressed to me but contain items I didn't order. I'm 6'2" and weigh 330 lbs. The package contained some female sleep wear size 2x and a pair of female shoes. I had a phone discussion with a Kingsize rep. They wanted me to return the item, but I explained there was no return label or receipt with the package. Then the rep asked me to return them at my expense and they would reimburse me. My response to that is, it's a Kingsize error and I shouldn't have to shoulder any expense for it being corrected. Nor do I feel that I should spend the time to take it to a place to have it shipped back. It was left that the rep will look into having a return label sent to me. We'll see what comes of that.

I am 6ft 6.5in tall and 403lbs, I don't buy clothes often because I'm not hard on them; I bought $2000 worth of clothes from KSD in 2006 for a trip to Vegas, I'm still wearing most of the t-shirts and all of the jeans. I have bought several pair of pants for work, in the past 3 years from KSD they all have tears, rips and holes. I have since learned that KSD was sold after 2006 to a CONGLOMO type corporation. What a surprise, a corp. run by accountants and the board of directors turning a once great company into a steaming pile of dung... Shame on you soulless greedy sacks of crap for ripping off people of not ordinary size with your cheaply made, super thin material, easily worn out, extremely over priced, $#*!. I had one brand new pair of pants crotch rip out getting into the car, on the first wearing. Of course their products are cheap as possible for them and extremely overpriced for us to buy...

I purchased a pair of popete cliff Walker boots almost 4 months ago. These are supposed to be workboots the eyelids ripped out on one side I called and they said we only guarantee items for 60 daysThat's unacceptable Keen guarantees their boots for one year. This is unacceptable. They also will not pay for shipping. Their are a lot of other companies that do pay for return shipping. I will not be purchasing from tall and big anymore

I wish I had read these reviews before I ordered! Shoes ordered in June. Backordered until August 26th. Wrote multiple emails. Never a response. Finally chat was available and that person cancelled my order. I got the same shoes from Amazon in 3 days and way cheaper! Then I ordered a 3XL coat in June. The packaging said 3XL on the outside. My son opened it for his birthday and inside was a 5XL coat! Again emails were sent. THEY NEVER RESPOND TO EMAILS! Waited for chat to be available again and they wanted me to return the coat, wait for a refund (which I highly doubt would come quickly) and then pay again for another coat! Heck to the NOOOOOOO! I'll keep the dang 5XL and never buy from Kingsize again :(

I placed my order on July 4th, they didn't actually ship it our until July 10th. The last tracking information was logged in on July 16th. After that nothing. I've been calling to see if they can push an update or something. They either won't or can't. Now it's August 9th and the reason (event) I bought the items for was yesterday. I had to go elsewhere for my clothing needs. So now I don't need them but they "kingsize direct" won't do anything until tomorrow. They say it needs to be 30 days past ship date for them to consider the order lost and issue a refund. Ugh... means I'm going to be on hold forever AGAIN.

I needed Long Pant and sleeve swimsuits for a vacation. Im not supposed to be in the sun. I ordered from this company with multiple names for men and women. The smallest they offered was 14/XL. I tried that hoping it would work. They were still too big and of very poor quality. I also tried an XL for my husband in swim trunks, which was the smallest they had. They were like a boat sail.
Now for shipping. It took over a month to even send the items out after I paid. I called and they had all sorts of excuses. Than after they mailed, it took nearly a month to get to me. They sent it 4/21/21 and it was finally delivered 5/10/21. But missing an item. That was to be sent a few days later as per their site.
So I waited to mail the returns back, because I made up my mind I wasn't keeping anything. 1) because of the quality and size, and 2) because of how I was treated.
That item showed up right before my vacation so I had to take the items with me to mail them back from my destination.
I sent them back on June 15,2021. Definitely within 60 days of when I received the items. I received a package back on August 7,2021 without a refund saying Old Merchandise. They said the cut off day was June 20. The post office had the package out for delivery June 18 to their company.
Any way to keep someones money for crappy quality merchandise. They will do.
They have every excuse as to why its ok a customer has to wait on them to receive a product they paid for, but will not refund monies based on what they believe is biased to only benefit them.
I did not receive product until May.
If they want their customers to have understanding and grace for their shortfalls, they should be giving the same. As you can see from a lot of poor reviews, they do not!

It's been a month and still haven't received my order, I paid nearly 60 dollars and I get one shipping update that hasn't moved in a month. This company is terrible. DO NOT BUY FROM THEM. DO NOT.

EVER by from these slackers ever again. I order pants 2 times. They sent me same one twice. I very disappointed with them. I will never buy from these A holes ever again. I am changing my buying to someone else. They should be 5 to 7 day shipping but no they ship 1 to 2 months.? Get off your $#*! and work

I've yet to receive a refund to my credit account with king size for a return that they received over two months ago. I cannot get answers to my emails and my phone calls are less than desirable. I had to make a payment on items they have in their possession to avoid dropping my credit score. My refund still has not been reflected on my account and my second bill is now due. I will NOT be buying anything else from this company. I will NOT refer friends and family to this company. They are a scam when it comes to refunds. If it doesn't fit I suggest you sell it online to get your money back because they keep the returned items and still expect you to pay for them.

Order took almost a month to deliver, everything to big. Sent back. Almost a month since the return, called still no processing done. Terrible customer support.

Bought nightshirt Friday 4 PM. Paid $22 for 2 day delivery. Received following Thursday. Agreed to refund expedited delivery cost; never received; refused to refund in follow-up call claiming the online order wasn't received until Monday and still claimed Thursday was "two business days". Wish I could pay my bills on their calendar basis! Results: With the help of posting at "site jabber": KingSize Direct contacted us and has refunded the difference between Express and Standard delivery. Our thanks to Sitejabber and Kingsize for correcting the issue.

I ordered on June 30th and on July 29th still haven't received my order. But today I received my credit card statement for payment of goods I never received. Called customer service and basically told they can't do anything. I will never be ordering anything ever again. Thanks for nothing.

It took forever for the items to ship. Once they were received the quality was horrendous. The pants were laughably long (even though they were the same length of any other pair of pants I've ordered). I sent it back to request a refund which took ages to process and when they did they offered a gift card to KingSIze instead of back to my credit card. I wrote to customer service and they have not responded. Avoid at all costs.

After seeing such a low star rating I was a little leery about ordering! But they definitely proved the reviews wrong! I am in Canada. I placed ordered July 16 and was at my door step ONE week later July 23! My son is thrilled with his order and I would recommend this website to EVERYONE!

I want to start by saying this is my first time ordering from "KINGSIZE DIRECT" I placed an order at the beginning of the month. It took 10 days to where it actually had a "shipped" status on their website. It's now 13 days after that and the status shows "On It's Way" I'm getting tracking numbers but they are of no help. What gets me is they charged my card right away but took 10 days to actually ship. It's now 23 days from order date and I'm still waiting. Next step is I'm going to start making calls and maybe cancel order and take my business elsewhere. But as for NOW still waiting. NOT A HAPPY CAMPER.

As a fool I ordered from Kingsize.com a second time. Both times i did not receive my order until 2 month after it was "processed." This last time I ordered in 3 week of May and IF fed Ex is right I will get my package July 24. Tried to cancel, but was on hold for customer service 3 times for over 30 minutes. Never got to talk to anyone I have bought big and tall clothes for over 40 years, trust me you can beat the price and quality and get your order in a reasonable amount of time from a bunch of other vendors. AND BTW I tried to leave a review on their site, but you have to click on a link in a verification email, which, like your order, you never receive. RUN AWAY AND DO NOT LOOK BACK (I almost never take the time to write out a negative review. This company sucks so bad I made an exception)

I ordered approximately 6 days ago. Money is out of my account, I got my confirmation. I am unable to look up my order by order number on your website. I have tried contacting you via phone and it says no order is placed and I have waited over 1/2 hour to speak to somebody. I get no response from email or social media. I have tried contacting you via phone and it says no order is placed and I have waited over 1/2 hour to speak to somebody. I get no response from email or social media

Worst customer service I have ever experienced. I placed an order for 2 T-shirts'. Received 1 t shirt and a women's bathing suit. I called customer service which took 15 minutes to get an answer. Then was told they cannot send me my shirt until they receive the incorrect item back and process it then they will (might) send me the correct shirt I ordered if still in inventory. Which should be about a month after I ordered it originally. I the. Asked if once they receive the incorrect item back if they would please overnight my correct item to me. At that point the customer service person hung up on me. Absolutely the worst customer experience I have ever had. This will be the ONLY order from this company. I was happy to find a company focusing on big guys but did not expect this crappy of customer service from their mistake.