KingSize DirectReviews 553

There is a good reason their overall rating is only 1.5 out of five. They DO NOT take care of their customers. I received my order of two packs of underwear, 3 pairs in each pack, the color of one pair from each pack was not as shown on the website. Consequently, I returned and asking for a replacement. My return was delivered to Kingsize but no replacement, so I send an email thru the CONTACT US on their website, still no replies, no replacements. I called to inquire on my replacement and was told nothing they can do for these reasons: (1) It has been over 60-days, in reality, my return was within the time allowed, King Size didn't respond in a timely fashion was what held up the whole thing. (2) King Size does not have a department to follow-up when issues arise. (3) King Size does not have anyone to check up and follow thru emails. (4) I request an account credit for a future purchase, they sternly refused. The 3rd customer service rep. Needs more training, she keeps interrupting when I was speaking.

THE BOTTOM LINE IS: KING SIZE WILL NOT TAKE CARE OF A 10-YEAR CUSTOMER FOR A MATTER OF $20. WHAT DOES THAT TELL YOU?

Awful customer service awful response time wait forever for purchase and or return / exchange. I'm done with them. I'll find somewhere else to spend my money

49 days and still no idea when merchandise will ship, if ever. Customer service inquiries are placed hold. Mine was 6 hours and no response. Looks like they are out of business but still taking customer money. Scumbags! Don't due business with them!

I placed my order, paid for rush delivery, when received the sleeves were too long, I returned the package the next day. That was a month ago - no refund. Received a confirmation that they received my package 10 days later, email said my refund should take 5-7 business days. Three and a half weeks - NO REFUND.
Filling out a customer service form on their website errors out when you try to send. Waiting on the phone to speak with a human takes over one and a half hours.
THIS IS RIDICULOUS!
DO NOT ORDER FROM THIS COMPANY!

We have ordered from this company previously but our current issue negates anything positive we might have said in the past. Returned a pair of pants in May. They tell me that the price of the pants has been returned to the KingSize credit card my husband used, but we cannot find that to verify that it has been returned. I have spent hours on hold waiting for someone to answer and when they do I get transfered to wait another 30 minutes. The phone tree is somewhat confusing and I end up going in circles and waiting for another 30 minutes. Then when I do get someone they cannot tell me where to find documentation as to the return of our money.
I will not order again.

Well I had to wait about three weeks to get my shorts but I'm very happy get them in the mail really fit and everything

9 July 2021, Kingsize.com is the worst horrible unpleasant incompetent company I've ever done business with, had I know now I would NEVER ordered from them, they should be investigated by the FTC, I ordered 2 pair of shoes 3 weeks ago for the 4th of July and after 2 weeks the items hadn't shipped, before I ordered they said the items were in stock and would ship within 3 -5 business days, all LIES, they tried to blame it on Covid 19, as well as item out of stock, customer service was a nightmare, rude ( trying to talk over me when I was talking) I tried to cancel both orders since they haven't shipped but they said I couldn't and when I get them I can send it back but had to pay $9.99, this company had my blood pressure up sky high, for the record I'm a Retired Military Sgt. And was treated better by our adversaries than these individuals, oh yeah the shoes had damage on the right shoe left side and were mashed up, they were delivered in a plastic bag and NOT a box, Go figure! At the end of the day, I'm stuck with some garbage that's made out of very LOW QUALITY materials, what a waste of money and time! My advice to others, DON"T BUY FROM KINGSIZE.COM, You will get screwed!

I love KingSize Direct! I've made quite a few orders, no problems whatsoever. I had to return an order because of my mistake. No questions asked they just replaced order.

On the phone right now for the fourth time regarding a return... My credit card STILL has not been debited for the return that was received by them a month ago.

Conning elderly people into ordering things they don't need because they don't understand what you're saying. Then making people wait over an hour to answer the phone only to be told I can't help you.
My parents are 80 and I tried to call for them and was told the old "privacy policy" bull$#*!. THEY ARE 80. They don't have an extra hour to wait for someone to answer the phone. What happened to respect your elders? Why can't people help their elderly parents without this crap?

They don't respond to email questions, you will wait up to an hour on the phone to talk to customer service. I cancelled my order but it still says "processing" in my account and they will not send me a confirmation email for the cancellation so I am worried at anytime they could fill my order and charge my account. Last time I called they said they don't send email confirmations. Girl was rude and hung up on me. What kind of business is this? Why can't they just confirm my cancellation? They have no problem flooding me with promotional emails. I will have to call my bank and block them from my account. So unprofessional! I can't imagine what it would be like trying to return an item if I needed a different size. Avoid the stress and stay away from this company!

Terrible customer service, no way to cancel an order and the representatives are so rude. I was polite and stayed calm even though they raised their voice and hung up on me. Yes they have decent clothing, but the service is trash. I definitely do not recommend them.

I ordered 7 items for fathers day on May 25. With promised delivery date of June 17th. Today is June 26th. Fathers day has come and gone and Inhave only received one item. I call and the automated system says they are to busy to take call and hangs up on me several times over days. I finally get to someone more than a week after my order was due and I'm told I can't cancel the order because it is shipped (June 12th) will no ETA or tracking information. Part of my order hasn't even shipped so I ask to cancel that part of the order and they say, it is about to ship. I was told I have to wait 30 days after the ship date to get a refund. Their failure to deliver when promised should not be my problem. I will NEVER order from this company again.

Ordered on June the 13th, order shows still in in ordering status. Now it's the 22nd and still no product. Awful customer service, I will be canceling my order!

Please DO NOT believe the advertising that you see for this company. They make promises but will not fulfill.

I made a large purchase because they had a sale that said, buy one and get the second for $1.00. After receiving my order I realized that I only received the discount on five items out of sixteen. Since I purchased two of each item, I should have half of my order for $1.00. When I finally spoke to someone after many, many calls and several hang ups, I was told that's not how it work and you only get a certain amount for $1.00. When I continued to persist with this not being advertised like that the "customer service rep" said, "Too bad, we already got your money." I couldn't believe the service, disrespect, and arrogance of this man. When I told him that I was overcharged $296.00 and that I was gonna dispute it, he said, "Not with me." and hung up.
I have done business with this company for years but new people are now in charge and the service is horrific. It pains me to say but I will NEVER shop with them again.
Please BEWARE if you decide to shop because customer service is non existent.

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I ordered clothes for an event and paid $36 extra for "speedy shipping." The items arrived 7 days later instead of 2-3. I tried to speak with someone in customer service before the order was shipped and they would not allow me to cancel. Upset with the lack of customer service. I shipped the items back via FedEx unopened, the day after I received them. I took pictures of the shipping label. I called back multiple times per week for a month. I was told repeatedly they haven't received the items back yet. One rep said they received them and I should be refunded in a week. One week later another rep said they still haven't received. I still have t received my refund and they just place me on hold for 30-45 minutes every time. Their plan is to lie and say that they received the items later than the allowed time so that they don't have to refund you. I plan to seek legal action.

Ordered items on 6. 12. 21. It's 6. 21. 21 and they haven't shipped yet. They are for a birthday 7. 1. 21. I feel bad for everyone who ordered for Father's Day and didn't have their gift for Dad on time. Be careful, finding the same items on Amazon. They will ship from King Size and Woman Within and will try to charge you return shipping. Always comes USPS, this may be my last order. You have to order a month ahead, I guess it's coming from China. Does it really take 9 days to pull an order?

Placed order June 1,2021. Called June 18,2021 requesting status. Rep stated items are in process. I requested cancellation. The Rep and the Supervisor stated I could not cancel because order is in process. Order been in process since June 1. Last time ordering. They do not deserve 1 star.

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