KingSize DirectReviews 553

I received a package from King Size Direct that supposed to contain a black parka. Instead it contained a blanket. When i called and spoke with someone i could hardly understand them because of their foreign accent. She said i would be charged again for jacket and when they received the blanket then she would credit my card for it. Then she was trying to sell me different items and wanted to charge me again for shipping to get it faster. To make a long story short i told her to keep the parka and i would return the blanket even though it was not my mistake and would cost me time and money to correct their mistake! I have ordered alot from them in the past but will not be placing anymore orders with them!

And then proceed to to the top of your head with great force. Because you will deserve it if you do business with this company. Once they get ahold of your money expect a cold day in Hell before you get it back. Sorry king size sorry I ever met you.

Don't ever pay for expedited shipping. They charged me $34 to send it 2 business day shipping. I ordered on a Tuesday, needed it by Friday... didn't get it. Tracked it... said it wouldn't be delivered till the following Monday. That's 6 full days after purchase, and 4 business days after purchase. I had free shipping with my order, not one penny... 7-12 business days. I only paid the $35 because i needed the item fast. No problem right? Call them up get a refund on my $34... nope. They claim when i paid express shipping it was in tandem with standard shipping. $16.99 for each. Because they failed on the express shipping, i still had to pay standard. They only wanted to refund half of my $34. Standard is 6-10 business days. Why would anyone pay $16.99 (6-10 days), when they could get $0 (7-12 days)? They screw you knowing they will not deliver on time. It took them 36 hours to pick it and get it to UPS in Kentucky, yet they will deliver it to California in 48 hrs? They know from the moment you pay for express, they don't have to deliver on their promise and they still got you for $16.99. Almost straight up fraud. Said i wanted to cancel the entire order, and was told that's fine, even if i refuse the order or ship it back they still are refusing to pay back the $17 After being a 20 year customer, they lost my business for good. I'm sticking with DXL from now on. Better quality big and tall clothes, more expensive, but they always deliver when they say they will, and they don't rip off their customers. King size customer service was also matter of fact, and talked like they were robots who have a routine and know exactly what they are doing... cheating people! Save yourself the headache and dont deal with this company.

I have never seen such an inadequate policy on making changes to recently placed orders. I placed my order about 14 hours ago and just realized I order the wrong color for an item. I am unable to change my order. I was told there is a 25-minute window to change or cancel orders. That is utter nonsense.

What a bad company, please do not make purchases from them, I had stuff on backorder which was never received, I was placed in collections and no one in the company was able to help, after being on hold for 2 hours, and 8 agents. I was informed that I should pay for something which was mailed through US Postal Services. No accountability. I will take ADS out to make certain that NO ONE MAKE ANY PURCHASES FROM THEM. Shop with DXL. I paid the bill under duress

I would rate 0 stars if possible. Expensive, slow, poor quality. Wrong size shipped and now they want me to pay a fee to return it.

The only reason I gave them 1star is because I couldn't give any less. I have shopped online and on the phone with this company for years. I have canceled my card one time about five years back because of the same problem that I'm having now. I placed an order on the catalog it says if your order is over $99 use this code. So I place the order put in the code and then I find out all the code was not excepted so you can't get it. This is the reason that I canceled the last time because they put our promotions to get you to buy over a certain amount and you'll get some kind of promotion merchandise. But each time this is happened they told me that the merchandise can't be attached to my order. Like other reviews I have Red. I see there are a lot of guys just like me who is sick and tired of this company. If you are a first time customer I would not start purchasing anything from this company because all they do is BS you to death. But then they want you to buy their product. So now I have just canceled my card for the second time. And I will find another place to shop. King size he lost another customer and I guess you just don't care good way to keep yourself in business.

I have used this company several times. And every time I order from them something was wrong. Wrong item, color, size. It takes weeks to get your package. They are slow as heck. And their customer service is terrible. Can't understand anything they say.

I have no complaints regarding the quality of the clothing I have bought, the timeliness of their deliveries, or their handling of my returns. I was however very disappointed to discover that they had been removing $14.95 from my Visa card for the past three months as a membership payment for their "Rewards Program". The problem is, I never asked to be part of a rewards program. After three phone calls, I was finally able to reach the right person to cancel my membership. I asked her "How is it that I ended up with this membership, since I never asked for it?" She replied that many people join by clicking the "Free Shipping" button at checkout. I said "That's sort of shifty and underhanded." She added "many people don't know that they have joined the rewards program." There are not a lot of choices out there for us big guys, so I will continue to buy shirts from KingSize, but I will hold my nose when I do, and I will watch my Visa transactions more closely.

I received a package last Friday with my name on it but someone else's items from Catherine's packed inside. I contacted the company twice by email with no answer and finally today called customer service and their solution was to send me out two new items (replacement colors since my original order is now out of stock) and they charged my credit card again after I told them NOT TO because I didn't receive my original items. When I questioned it I was told I wouldn't get my original charge credited until I return the other person's stuff, which I can already see it now: the slip has the other person listed and she'll get a credit and I'll be told they never got my original items back they're who-knows-where.

The creepy part is my name was on this lady's return label and she herself received someone else items too and she called my cell phone asking about me having her order. Like I'm expected to ship them to her myself.

I will NEVER use this company again.

Update: I called back again and was told I don't ship back my original order (the one I DIDN'T receive), I will still be responsible for both charges. It just gets worse!

I was on their website looking to place an order. I changed my mind and never submitted the order although I had filled in my information. On my next credit card statement I see a charge from Kingsize.com. I called apparently the partially filled order was put through by their computer and I never received anything. I called and they said they needed to send me a form to fill out saying I did not received anything. I never received a form, after several calls, it turns out the form is on their website to print out. So I did. Interesting thing about the form is it says kingsize can ban you from ever ordering from them again. So it is my fault I did not get an order I did not place. Stay away from this place. There are plenty of companies on the web who appreciate their customer not hate them.

Forced me to sign up for a BS rewards program then got charged more than the item purchased. Total scam company & the shoes sucked too

The website showed one price but tripled the price at checkout. I called customer service and they would not honor the price listed.

Spent over 300.00 for school clothes for my son on the kingsize site. 3 items they said were delayed, then backordered and finally cancelled. No one communicated that with me, I didn't ask for them to be cancelled and I was not told they were having issues with these clothes when I bought them. Had I known, they wouldn't be able to get them in or even were having trouble getting them in, I wouldn't have ordered them. I spent a lot of money towards this company and I would expect better customer service. I had to call them twice to find out what was going on with my order. The first lady I spoke with had a attitude as soon as I asked if they were doing anything about the delays. The 2nd time I called was when I noticed the order said cancelled and was worried the gal before had cancelled the order when I spoke with her. This time I got "malia" in "Indiana". I asked why they didn't notify me that they had cancelled the order. "Malia" kept going in circles and wouldn't answer the question. I asked for their supervisor and they said "why". I said because you are not answering my question so I would like to speak with your supervisor. Malia again. Asked "why". I went around the track with them for a bit on this. I could hear people in the background. And I asked if they could transfer me to someone in the back. They said I could hang up and call back. Ugh! Horrible service!

I had ordered 2 packs of 3 pair of socks. I received the shipment with only 1 pack of 3 pair of socks. When I called they just dismissed the error and said I had to order an additional 3 pair pack of socks and pay for them. No free replacement.

Order 6 polo shirts. All same size. Tried on three. Good fit. Washed all. Then discovered two had been sewn wrong and the button lines was laughably crooked. Nothing but problems trying to return defective shirt. Will never use again.

Attempted to return items on an order due to lack of fit, was given a mailing label for return shipment. Return shipment was delivered to merchant 4 days later. 10 days later, no confirmation of receipt. Submitted contact via website, no response. Called customer service and they claim it hasn't been received, advised it can take up to 20 days for them to process a return. Contacted king size credit, which was used to process the payment to file a dispute. They refuse to provide details about the dispute process or if the customer is liable for charges or not. Once this situation is resolved, I will be closing my credit account and not doing business with KingSize again.

I ordered 3 pair cargo shorts, they took almost 8 weeks to arrive. One was the wrong size. No response from customer service. I sent them back for exchange, but they returned the same pair to me saying i sent it too late. All 3 pair had identical labels but one XL pair was about 10 inches larger than the other 2.