Kitchen & Bath AuthorityReviews 1,922

Easy to use.

Delivered quickly, however, instructions upon ordering were that the package would have to be signed for and checked immediately in the event of missing parts, damage, etc. The package was just left on the front porch, even though someone was home and did not, evidently, require a signature.

Upon inspection, it looks like everything is included and is in good shape, however, the plumber has not installed the faucets yet.

I ordered a bathroom cabinet and was notified afterward that it was considered a custom order (its not) so would take 2-3 weeks. I wasn't in a rush, so no big deal, was willing to wait it out. After 3 weeks, I started checking the status online and the ship date kept changing, every day. I finally emailed, several times, no response at all, nothing. I called and kept getting put on hold when I asked what was going on. One person I got told me the notes said that her colleague had spoken to me on the previous day (which was a blatant lie). Either their phone system is faulty, or the reps hang up on you when they don't know the answers. When I got a quasi-human rep who didn't hang up on me, I explained that I wasn't going to put up with their. Nonsense, and I was told that the order had come in and that they were going to "try" to ship that day. I got a shipping notification with a tracking number, and even that didn't make sense since it showed shipping history between the manufacturer and their shipping facility, and it was marked "complete". I called again, and got a snotty rep who told me I needed to wait 48 hours before checking status. Terrible company to deal with.

Shopping online with KBAuthority was nothing but an incredible experience. I purchased a Brizo kitchen/shower system for my home and I wasnt too sure about what I needed to purchase. So I spoke to a sales representative named Mike and he took me throughout the entire shopping process. We started with my kitchen and we selected a beautiful Artesso faucet He explained every single color to me and even sent me links to look at the colors as I was selecting them, he even explained small differences between the brushed nickel vs stainless steel stuff.

We then moved on to the bathroom We shopped for the Charlotte line because I am a classical fellah and really enjoy detailed items. He explained EVERYTHING from what I need to buy, why I need to buy, and how much it cost. He provided me the model numbers of all the valves that I needed and I then gave my credit card. Most of the items were special order and I was OKAY with that because of my time frame and I got everything in about 3 weeks (as promised). Since then, everything has been installed and the results are just outstanding. Who would believe that you can get such outstanding customer services? Ah! Makes me enjoy the new digital world. Well none the less, I wrote this review because I wanted others to know this company does what its asked of. I dont have any complaints and would definitely shop again.

I would strongly recommend this company to anyone looking to save money and speak with a rep that knows what theyre selling. Thanks kbauthority, I appreciate all of your hard work

Terrible customer service. Rude when they talk to you and no one gets back to you. I splurged on a 900.00 marble top vanity and it arrived stained. I'm hoping I can figure out how to get the stain out because KB Authority will not answer emails and when I ask for a Manger, it goes to voicemail. I wish I had read the reviews prior to buying from them, I saved shipping costs - but who buys a marble top cabinet with a stained top? It was not my intent, but that's what I got for full blown retail. If you like to gamble - then this is your Company. You might do well - but you might not and will have little to no recourse.

They are not an authorized seller of most the items they sell. They purchase used/discontinued/display items and try to pass it off as if it shipped from the manufacturer's warehouses. I ordered a Franke sink but received the wrong model. After getting a runaround about contacting the manufacturer's rep, I placed a call to Franke myself. They verified my fears that indeed KBA is not an authorized direct seller. Hence, when you wait for item for many weeks, it is my belief they are scouring around trying to find it or even put a bunch of mismatched parts together. They might eventually get it to you, but beware it might be used, had been previously returned and resold, etc. They are deceptive. If the prices are too good to be true, they are! KBA is deceptive and dishonest.

Ordered a Brizo faucet... Took forever to get here after several calls. Then, when it came they sent two units. MAJOR hassle in trying to return the extra. And, for some reason it was all our fault. Not one apology from them... There are better places online, and at the same prices.

Like another reviewer on this site, I placed an order with KB Authority on items that were indicated as being in stock. After waiting 2 weeks with no updates on my order I called and learned that the items were not in stock and wouldn't be for another month. I cancelled the order but they didn't credit me with the refund despite numerous calls and emails. I had to go through my credit card company to cancel the payment. This company is fraudulent and you would do best to stay away from them