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JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I've really tired of using dsktop computers because nowadays people are more mobile than they were ten years ago. Of course, I'm such kind of a person who always hanging out somewhere. I have decided to acquire some new professions in the internet and I understood that I needed a laptop, because it's impossible to move somewhere with desktop computer. So, I applied to this company in order to buy a laptop, of course, I have already sold my PC. This service helped me with this task and it provided me with a great laptop for working and playing games. So, I enjoy this.
Andre the Business Development & Resolutions Manager from Head Office and his team at Castle Hill JW Computers have been a pleasure to do business with, I had some ongoing issues with my sons PC JW Computers problem solved every issue with courtesy and professionalism. Very Customer Service focused and so easy and helpful, they have a quick turnaround on any technical issues and replacement parts and keep you updated regularly, Highly recommend them as a local business and will continue to use their expert help and advice in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members