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JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Easy online purchase process and very competitive price.
Fast delivery, easy to order would definitely use again.
Good price, dispatched quickly. Would definitely buy from them again
Purchases with JW were easy and reliable. Delivery was fast.
Good board, refurbished b660i. Missing the aerials though. Not sure if I missed that in the item description.
Meets my needs anyway
Process was simple and good delivery timeframe. Thanks
Good service, quick delivery, nice product.
100% satisfied
Had to send two drives back as arrived faulty and damaged, the team were quick to replace them for me and I am very appreciative for their response in a timely manner.
Timely, quality, and great customer service plus friendly web online interface.
Very helpful in providing a replacement for a previously ordered item which was no longer available
Easy website to navigate! Cost effective and delivery a breeze.
Easy to navigate, very fast shipping, great communication and updates.
On Friday 13th October 2023 I purchased a WD Elements Desktop 4TB 3.5 External Hard Drive for $169 with Postage of $8 from JW Computers so I could put heaps of Documents, Photos and Videos on it using my iMac and my iMac Business. I spoke to Paul on Friday afternoon and he said he will organise it to be posted with Express Post since the hard drive was delayed getting to the warehouse.
Checkout was quick and easy, had what I wanted, good price, free shipping was appreciated.
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Fast and easy to identify and order product and will use again.
Great experience, but Australia express post let you down, arrived late
Easy enough so far. Helpful staff even helping to load into my car.
Easy site to use and the prices are great. The ink arrived quickly after I put in the order.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It was posted with Express Post on Monday afternoon and I received it on Tuesday afternoon, which was very quick postage. I was very happy with the service so I would definitely buy from them again.