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JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Great experience on the website, great prices and great delivery time, came within a week of ordering
It was easy to order online. Over the phone, the staff member answered all my enquiries. The delivery was on time.
Wish the product was available in store. Had to order online and going in store is a bit difficult, so finding the random option to do so one day, but not finding the product was unfortunate. Although it was understandable, not being able to stock such a niche product in store.
Quick delivery and fantastic product quality for my laptop.
Postage was on time.
The item works perfectly well alongside the existing RAM
I shop with JW all the time. They would be my no.1 supplier if they had a Melbourne shop. I spend a fair amount on computing too. I'm onto my 6th or 7th 3 to 4 thousand dollar computer since 2017. One more to get too over the course of the next two or 3 months.
Received item in time expected. Item seems ok for adults, but wouldn't provide to active junior students.
Easy to order from. Good website and delivery was excellent and quick
Great experience. Easy check out and a very fast shipping time
Fast delivery, competitive pricing, got what I wanted
Product is great... just disappointing it took a while to get in stock when the website said "Stock available in warehouse". Would of better off ordering from Mwave to be honest. Not the usual great experience i've had with JW in the past.
It was very slow shipping it tome over 3 weeks not very impressed
It was speedy and helpful. I got what I needed at a great price
Surely an easier time ordering online can't be found.
Easy to order and fast delivery, Tue entire process was a breeze
Smooth transaction with prompt delivery. Keep up the work.
We could not find the part we were looking for anywhere else. Very easy to order and item arrived on time.
It was fast and easy. Shipping time was fast and the quality of product is great and item as described
Its been a pleasure dealing with Paul Acierda he's been very responsive and helpful during the process of ordering CPU
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Benjamin,
Thank you for being such a loyal and repeat customer in our business. We appreciate that you've chosen us as your 'go-to' for all your computer/I.T needs.
Regards,
Andre