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JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Goods delivered very quick. Product match with my expectation.
Thank you, good web site, good prices
Now delivered, same as advertised on web site.
Not bad, products arrived in perfect order and reasonable time frame
Great Price & free shipping………………………………………………………..
Good service received no issues set up took some time to connect but all fine now
Easy and quick, great website and lots of variety to choose from
Fast shipping with care taken to protect the item, which I really appreciated because I specifically avoided an online marketplace with a reputation for throwing around packages. The follow-up emails to request a review and make sure I'd received it were a helpful reminder and I don't mind them at all. SSD works perfectly and I'm so pleased I could find the bigger size on sale, too, thank you!
The site is very easy to navigate - and easy process to shop and pay.
The delivery experience starting from checkout until receiving the items is a bit of a weird experience… the order can spend many days in Processing without actually knowing what is happening or what is the estimated delivery date.
Was pretty good, I ordered it without actually checking to see if the parts I had actually fit.
Shipping was slow. Had to wait a week for it to be shipped.
A last minute replacement on a hard to replace charger
Website easy to navigate. Items at good price. Delivery quick. Items work as described.
Easy and efficient, no problems with ordering or shipping
Shopping experience was very straight forward. Easy to navigate the site and shipping updates were frequent so I could track my order.
Got exactly what I ordered, the only problem which was cosmetic was the damaged box for the motherboard, that could of happened anywhere
Great experience on the website, great prices and great delivery time, came within a week of ordering
It was easy to order online. Over the phone, the staff member answered all my enquiries. The delivery was on time.
Wish the product was available in store. Had to order online and going in store is a bit difficult, so finding the random option to do so one day, but not finding the product was unfortunate. Although it was understandable, not being able to stock such a niche product in store.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members