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JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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The website was easy to use and the delivery fast and overall great experience
Very fast service and overall great experience from JW.
Fast, and reliable shipping with updates of the status
The team are always there to help, going the extra mile when needed and work to find the 'right' solution to any problem.
This company is a really good business the transaction was smooth and shipping was fast! Will use again.
Was good, delivery reasonably fast came un damaged
Awesome company too deal with and quick responses and shipping
Very quick delivery- needed it quick and arrived in very good time.
First time buying from here and will most likely buy from JW computers again
Quick, great prices and very efficient. Order filled and delivered in great time.
At jw computers has always been a easy an great way for me to shop, i love the many payment options an prices are not to bad, staff have always been fast to reply an friendly with an questions i have had an nothing is a problem
Website is great an very easy to use, items are listen in a great way to find anything an everything i am looking for.
Thanks
Item was as described and came quickly in damaged. Very happy with the experience. I would purchase here again.
Purchase was easy, Staff were friendly. Yeah….yeah….
Easy purchase and payment options. Thought the processing time was a little long, but I'm aware that stock may take a while to source so overall I'm still happy with the service
I found my new permanent computer store! Polite and very knowledgeable staff that prefer to sell you what you need instead of trying to upsell everything!
I have been a long term customer, the team is knowledgeable and friendly every time I walk in
Very poor, charged me very high so called re-stock service charges 25% for my return of the items that cannot be detected and used by my working PCs.
Easy fast and the shipment packaging was top notch
Order was processed quickly and delivery within a couple of days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ben,
The items you purchased were tested and detected in a few of our test machine PC's straight away, and no faults were found with any of the 3 products you had claimed as DOA (dead on arrival).
As the items were open and confirmed to be working as per normal, we had to charge a restocking fee as these items were no longer considered brand new - resulting in a loss for us.
We understand and can appreciate your frustration on your end with this.
Regards,
Andre