On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great as always, I also bought my pc my customer made PC from them! They work well.
Very easy shopping and friendly staff. Good location for pickup.
It was really nice quality of monitor and I was so happy with their customer service :)
No problems with purchase or delivery. Will use again
Took time than the estimated arrival. And the delivery was not 100% accurate
All as expected from an easy transaction.
Unsure why the sealed plastic already opened but the retail box is sealed.
Simple process, easy to go through when ordering and checking out
Helpful staff although order was delayed. That is my review.
First time I have used JW and I'm very happy with the service, will shop again. :)
I made a slight stuff up with my delivery address but Paul was a really great help getting it fixed.
Fast shipping and well packaged. And I love the product.
Very quick delivery, great prices compared to other shops.
Showed stock levels. Fast and easy checkout process. Discounted price and free shipping with promotion. All this I really appreciate. Thank you.
I found the part through pc part picker and clicked on the to the JW website
Website easy to use - telephone staff very helpful
Great guys and very helpful. Excellent price on product. Highly recommended
Always good pricing and smooth hassle free transaction. Staff are helpful and courteous.
Good company, most of times deserve being trusted. Never get trouble and staffs are really helping me.
Very, very easy. Simple to navigate. Checkout completed without issue.
Took a long time from purchase to dispatch despite presenting as though stock was available. Hard to quantify small savings for Cyber Monday when it took two weeks to arrive.
I am happy with the product and the delivery. It would have been better if when adding the item to the cart if it suggested that I would need a lead and screws for the installation into the computer.
I have shopped instore and online with JW, never had an issues, staff are very knowledgeable and helpful and they have a greater and variety of products than is other by the other chain retailers.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members