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JW Computers

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.

Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!

Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.


jw.com.au
Northmead, NSW, Australia
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JW Computers Reviews Summary

JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
256
value
14
shipping
1,762
quality
11
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Australia
1 review
0 helpful votes
Follow Richard U.
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Was looking for a second monitor for my computer setup, saw JW had one of the options I wanted. Easy to navigate through menus and a good shopping experience overall.

Date of experience: December 8, 2023
Australia
1 review
0 helpful votes
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Quick and easy
December 8, 2023

Quick and easy. Products are good quality. Fairly cheap.

Date of experience: December 7, 2023
Australia
1 review
0 helpful votes
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Easy to use website and a good price
December 8, 2023

Easy to use website and a good price. Has good reviews

Date of experience: December 7, 2023
Australia
1 review
0 helpful votes
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You had the device i was looking for, and it was easy to put in the basket, and pay for. Express shipping cost is good as well - not inflated like some companies. Price for the device was great also

Date of experience: December 7, 2023
Australia
1 review
0 helpful votes
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Very easy site, easy to find what your after. Good variety to chose from. Easy to deal with

Date of experience: December 7, 2023
Australia
1 review
0 helpful votes
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Quick and simple ordering and delivery made the transaction easy

Date of experience: December 7, 2023
Australia
1 review
0 helpful votes
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Ordering was easy but getting it processed took 2 weeks but after they processed it delivery came in 2 days which was fantastic I know it was coz they had to get their supplier to send it to them first hence why they didn't go ahead and process it right away other then that tho it was overall decent experience they responded to my emails also which is always good, thank you for the product jw computers I might buy another of the same product again in the near future.

Date of experience: December 6, 2023
Australia
1 review
0 helpful votes
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I ordered online and was able to pick the item up quite quickly.

Date of experience: December 6, 2023
Australia
1 review
0 helpful votes
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Took longer than it should have to dispatch, but delivery was expedited to compensate. Overall, a decent experience.

Date of experience: December 6, 2023
Australia
1 review
0 helpful votes
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Very easy site to move around and complete an order,...
December 7, 2023
Updated review

Very easy site to move around and complete an order, I requested some information and was satisfied with the response.

Date of experience: December 6, 2023

Easy to find and purchase item required at a reasonable...
September 23, 2022
Previous review

Easy to find and purchase item required at a reasonable price

Date of experience: September 22, 2022

Easy to navigate and finalise purchase
February 17, 2022
Previous review

Easy to navigate and finalise purchase

Date of experience: February 16, 2022
Australia
1 review
0 helpful votes
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Quick and easy to get, and professional service in the store - thanks

Date of experience: December 6, 2023
Australia
1 review
0 helpful votes
Follow Richard F.
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Excellent conversations and help from phone calls made
Ended up getting what I really needed instead of what I thought I needed

Date of experience: December 6, 2023
Australia
1 review
0 helpful votes
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Very good, professional and expedient
December 6, 2023

Very good, professional and expedient. Fast delivery and items are well packed and very well described. Competitive pricing as well

Date of experience: December 6, 2023
Australia
1 review
0 helpful votes
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I can't comment on the products themselves as they are Christmas gifts and won't be opened until then.
The ordering was fine, the pricing was great and the free freight promotion was an added bonus.
The disturbing thing was that the monitor was shipped without any added protection other than its original display box. The shipping label was stuck straight onto the outside of the display box and sent as is. Consequently the box received water damage and came apart at one end. Luckily the styrene foam seems to be undamaged and therefore the monitor inside should be fine however we won't know for sure until it's opened. The mouse on the other hand was packed inside a seperate box like a proper parcel and was intact on arrival.

Date of experience: December 6, 2023
Australia
1 review
0 helpful votes
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Good very very very very very very very very good very good

Date of experience: December 6, 2023
Australia
1 review
0 helpful votes
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Straight forward service, item arrived in timely manner.

Date of experience: December 5, 2023
Australia
1 review
0 helpful votes
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Good, but the courier left it on the chair outside with no one home.

Date of experience: December 5, 2023
Australia
1 review
0 helpful votes
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Great service and prompt shipping and delivery! Thank you so much!

Date of experience: December 5, 2023
Australia
1 review
0 helpful votes
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Checkout process easy; professional invoice suitable for business customers.

Date of experience: December 5, 2023
Australia
1 review
0 helpful votes
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It took a week for the product to be shipped out. There were no updates and I had to call out thrice to get updates and get this prioritised.

Date of experience: December 5, 2023