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JW Computers

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.

Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!

Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.


jw.com.au
Northmead, NSW, Australia
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JW Computers Reviews Summary

JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
256
value
14
shipping
1,761
quality
11
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10,122 reviews

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Australia
1 review
0 helpful votes
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Packaged well, kept me informed as to the status of my order and prompt delivery.

Date of experience: December 12, 2023
Australia
1 review
0 helpful votes
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Great Shop!
December 12, 2023

Great Shop! Great Service. Awesome product, couldnt be happier with the result, will shop here again.

Date of experience: December 12, 2023
Australia
1 review
0 helpful votes
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Thank you
December 11, 2023

Thank you. I was very impressed with your competitive price and service. Item arrived on time and well presented.

Date of experience: December 11, 2023
Australia
1 review
0 helpful votes
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Prompt delivery
December 11, 2023

Prompt delivery. Package was packed very well. Thank you

Date of experience: December 11, 2023
Australia
1 review
0 helpful votes
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Great help and experience, thanks for everything I appreciate it

Date of experience: December 11, 2023
Australia
1 review
0 helpful votes
Follow Jimmy L.
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Ordering and pickup was straightforward and simple

Date of experience: December 10, 2023
Australia
1 review
0 helpful votes
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Good product and service
December 11, 2023

Good product and service. Too many emails wanting reviews.

Date of experience: December 10, 2023
Australia
1 review
0 helpful votes
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Very efficient service
December 11, 2023

Very efficient service. Thank you.
Haven't opened tablet yet. Xmas present for wife.

Date of experience: December 10, 2023
Australia
1 review
0 helpful votes
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Great product, good purchase experience but all that was let down by Australia Poet's usual long winded delivery process. After taking that into account we were very happy with our purchase.

Date of experience: December 10, 2023
Australia
1 review
0 helpful votes
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Overall positive
December 10, 2023

Overall positive
Order placed on 28 Nov.
6 days of internal JW processing before hitting the road.
Articles on their way in the postal system on 4 Dec.
Delivered on 8 Dec ( to Kalgoorlie WA)
Ergo, internal processing takes 50% longer than the journey by mail.
This could be improved to have a better customer experience overall.

Date of experience: December 9, 2023
Australia
1 review
0 helpful votes
Follow Blake S.
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Only downside was I purchased express delivery and the order wasn't sent for a good week, weather it was the store or Auspost taking a long time to actually pick it up I'm not sure as orders from a few other places have taken a close to a week to be picked up by Auspost so its likely they are the issue.

Date of experience: December 9, 2023
Australia
1 review
0 helpful votes
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December 9, 2023

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Date of experience: December 9, 2023
Hong Kong
1 review
0 helpful votes
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Easy to place an order
December 9, 2023

Easy to place an order. The delivery is fast and satisfactory.

Date of experience: December 9, 2023
Australia
1 review
0 helpful votes
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Easily ordered online
December 9, 2023

Easily ordered online. Was told at time of order that there was a back order for the product. I was provided a date when they where to start be delivered. Great information and it was relatively accurate.

Date of experience: December 9, 2023
Australia
1 review
0 helpful votes
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Overall, the experience has been good, the time between purchase and process was a little longer than expected; however, was offset by the products being delivered earlier than expected.

Date of experience: December 8, 2023
Australia
2 reviews
0 helpful votes
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Totally hassle free and timely experience. 10/10.
Will be a returning customer when I need something else.

Date of experience: December 8, 2023
Australia
1 review
0 helpful votes
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Website was easy to navigate, very simple to sign up and fast delivery

Date of experience: December 8, 2023
Australia
1 review
0 helpful votes
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Good service, range and price
December 9, 2023

Good service, range and price.
No idea why I need to enter 50 characters though...:-)

Date of experience: December 8, 2023
Australia
1 review
0 helpful votes
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My experience with JW Computers was very pleasant. When I emailed them about my late order, they replied very quickly. JW Computers gave me express shipping to speed up my delivery, which was very good of them. Overall it was a great experience.

Date of experience: December 8, 2023
Australia
1 review
0 helpful votes
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Goods never received
December 15, 2023

I am waiting 14 days for my order.

I contacted them and the answer was "we do not have your product in stock" but the same product and model is been selling in the website with 1-2 dispatch timeframe.

So disrespectful.

Date of experience: December 8, 2023