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JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Mostly convenient, decent response times, pretty fast shipping, amazing quality of packaging and product.
Shopping at JW was truly delightful. The store's inviting ambiance, friendly staff, and well-organized displays created a pleasant atmosphere. The wide selection of high-quality products catered to my needs, and the seamless checkout process satisfied my overall satisfaction. The personalized assistance I received made me feel valued as a customer. From start to finish, the experience was enjoyable, leaving me eager to return for future shopping excursions.
Good website user experience - laptop detail clearly provided
So far so good. Blah Blah Blah Blah Blah Blah:-)
Great order communication and received order quickly.
Great wireless headphones, fast delivery. Thankyou.
A bit slow the delivery time, but customer service was responsive.
It has been a very helpful company, especially as I have had difficulty in dealing with Epson in the past
Quick and easy on my phone. They were timely in sending the computer, specially as it was pre Christmas rush
They provided a Super fast delivery and great communication.
Quick and easy and turned up quick would recommend them
Simple to order and arrived on time and is suitable for my needs
Easy shopping and great experience, good prices overall
Just ordered product as requested and JW was collection point
Delivery wasn't so good. The package didn't arrive on either of the two days it was notified as going to arrive. Then after the weekend on the Monday, the tracking didn't show it as being out for delivery. I looked up the couriers information to see what was going on and saw soo many bad reviews I decided to go to them to pick it up. Luckily I could. The box was damaged but the case was still ok.
When i buy online, it usually takes a while to process my orders. With them it only took 4 business days as promised. Fast and amazing service!
Overall Good Experience good communication and good staff.!
Best online experience with fast postage and excellent communication
Packaged well, kept me informed as to the status of my order and prompt delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members