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JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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As good as it can be, works fine, could recommend this will go with that.
No hassle site for purchase as site was easy to work around for items required
Good, my partner picked my laptop! But website is easy to use and figure out!
Experience was pretty good, overall. A little slow on replying to my inquiries, but probably because it was the weekend.
Very good experience at JW no problem at all. Order online then wait for text or email then pick up at store with no problem. Overall smooth transaction.
Super easy website and super fast delivery. Was updated all the way to delivery. Follow up was great also.
One of the very few companies who had stock of the item I was looking for. Was easy to order online, and JW Computers provided really good communication throughout the process of placing an order and receiving the item. The order to delivery time was really quick. The item is exactly what i was needing, and JW Computers website provided all the technical details I needed to make this purchasing decision.
JW had great pricing, was easy to navigate and the details were very clear.
Helpful advice and quick delivery. Happily recommend JW Computers.
Wait-and-see and I get the product but thanks very much, Cheers
Fast delivery speed.
But I have to say that you didn't tell customers everything they need to know. Like the RAM, you only say it's 16G, but inside it's 2*8G, not 1*16G. If I want to enlarge it I have to buy 2*16G RAM instead of 1*16G. And I have to sell those 2*8G RAM to others.
For the fan problem, you don't design this computer so it's not your fault, and the design detail can be found in offical website, so it's also not your fault. But I still think that you didn't tell customers what they need to know. There is no detail of the internal design of this computer. No picture, no detailed enough text description. Though this can be found elsewhere, I think you still need to provide it.
Jw computers shipped my purchase within hours of buying the product. Their prices were unmatched and allowed me to get the products I wanted.
Your website is easy to use and you keep in touch the whole time it is in transit to the best of your ability.
Good job.
User friendly and good price. Fast efficient service from the other side of the country no less. Love ya work JW
Excellent service and really pleased with the value of everything, timing of deliver and communication following purchase.
Item easy to locate and complete transaction.
Delivery was speedy.
Purchased a monitor online from a different state and had no worries with fast delivery tome
Positive experience. Found a great deal on WiFi 6 routers. Easy to order, prompt notifications, and timely delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members