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JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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The price match was quick, shipping was efficient, and overall good experience.
The order was completed in 3 days. I was informed every step of the way, including a very detailed tracking of the delivery.
I had a great experience with JW Computers. Their customer service was exceptional, and the staff was knowledgeable and helpful. I chose JW Computers because of their competitive prices and wide range of products. The ordering process was smooth, and my purchase arrived quickly and in perfect condition. I highly recommend JW Computers for anyone looking for reliable and affordable tech products.
Highly recommended! Found that they had the best prices by far.
Quick click and collect turn around. Customer service in store was wonderful.
From past experience I knew that you were quick to ship and you had the items I was looking for
It was an easy checkout and fast shipping experience...
A seamless alternative to the Apple Store at the same price.
Very quick delivery. Arrived a lot sooner than expected. Haven't had time to try the headphones yet as we are moving house.
Trouble free ordering and delivery. Well done to the JW team
It was great, excellent price, good delivery, nothing else to add really
Good price, good stock and fast delivery. Everything went smoothly
Shipping was super quick. Arriving earlier than expected, Good service
Add to cart is a bit glitchy. At times not loaded anything after adding multiple items
Very good range of products but delivery is slow compared to most places.
Quick and easy! The team sent me confirmation in record time and everything was sent in the time frame they laid out
A neutral experience the online side of the business was a dissapointment, where the instore expereince at castle hill was great
All products are fine but took a lot longer for delivery than I would of expected
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members