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From the business
JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Everything went smoothly, from ordering to pick up. Highly recommend JW Computers.
Ordering was easy, and product came quickly despite living on the little island (Tas).
Excellent response time
Yet to open package as currently travelling interstate
Just a bit slow for the aus post delivery, maybe work with someone else is better.
Helpful email communication, website frequently updated estimated arrival times of the product, order shipping tracked and arrived swiftly, love my new device!
Easy, worry free, product as described, fast delivery, great communication.
Quickest delivery and they had jabra and financing options
Best price I could find online and stock readily available.
When my delivery link didn't work they were super quick to respond to my query. Very understanding and friendly too. Very happy with the product and service.
Website was easy to use, price was competitive, delivery cost was reasonable, and delivery time was as expected.
Good, fast, was ready to collect very quickly. Reasonable prices as well
Seamless and smooth process, and the website is easy to deal with.
Very prompt. Kept me updated through email just as expected
I have not used the product yet but purchase and delivery was fast with no issues.
Easily found on site, competitive price and fast delivery.
Easy purchase online and being a previous customer I had trust in the team providing a quality product.
JW Computers were great, the website is easy to use, lots of emails / communication, order was processed and sent out quickly, card arrived in perfect condition. The only problem I had was with Australia Post; I paid extra for express shipping and the order ended up coming in a bit late.
My experience has been very good The delivery was fast The staff was prompt in their responses The product is brand new It works great!
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Easy to deal with, clear communication and really fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members