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JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Smooth from ordering online to fast delivery. Item came in fresh and protected.
They did respond to my inquiries via Email, and were good at resolving the problems and Informing me of what was going on.
Quick responsive service, website easy to navigate, speedy delivery
We placed the order online and the overall JW Computers was so much smooth got my delivery as confirmed and the made sure we are being updated throughtout the process.
JW online shop is fine, no complaints.
The PC I bought was exactly as specified.
Delivery time was fine (1 week).
Easy to order and delivery was fast also competitive prices.
My order was dispatched quickly, I received frequent shipping updates and my order arrived in good condition. I ordered the Ryzen 7 9800x3d.
Quick delivery and easy to purchase. Product itself arrived fine
Item arrived promptly and was as described, compact and quick.
The web site was easy to get around. The delivery time took longer than I expected but I don't think it was JW fault.
Advertised as shipping/ delivery within three days. Took double the time for item to be dispatched.
Fantastic experience. Absolutely love the product and the service from JW Computers was great. Great communication all the way through and quick delivery of an awesome product.
Great communication and quick delivery. Would definitely use JW Computers again.
Got the 9800x3D after release within a week, and I am not even ordered it right after the release, I waited and still got it fast.
The service provided was friendly and helpful. I will definitely buy from them again.
Fast and easy checkout. Good delivery times. Helps that they have a walk in store too.
After sales assistance was prompt and excellent. Attended to needs.
Quick and easy, on time delivery and happy with my new laptop
It was good loving the new monitor and keyboard very happy with these products
Online order was simple, product easy to find, account set up and payment were straight forward. Overall, very pleasant and easy experience progressing an order through JW.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members