On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Smooth experience at JW computers very good reaching 50 character limit
Quick processing and dispatching order. No hesitation purchasing from again
Woohoo woohoo woohoo woohoo woohoo woohoo woohoo woohoo woohoo
Gf is a good friend of mine and I love her so much and I love the way she talks to me and I love it so much and I love how she talks to her and I love
Great thanks thankyou great thanks thankyou great thanks thankyou
When I walked in to pick up my parts I was greeted almost straight away by a worker on the floor (I can't remember his name). He was really nice and got my order out for me quickly and even offered to assist me to my car. Great experience and excellent prices, will be placing another order soon!
The order was on 28th of November, it didn't process until a week later which was disappointing but what can you do
I had a great experience shopping of a laptop last time. I'm pleased to also find a replacement product that suits my needs.
Fantastic price, ordered, picked up same day, no issues whatsoever.
The laptop i ordered was out of stock but JW put me on onto an alternative. These guys know there stuff and I will be happy to deal with them in the future.
Take the money is easy.
Find the thing is very clunky on their website.
Product was well wrapped and the site description was good.
I appreciate it when the FIGJAM is true.
So good effort team. Keep it up!
Happy new year.
The headphones were easy to order, delivered fast, and they are light.
Seamless experience and good online service. Will use JW again.
Nice website and easy to use. Easy to order a custom PC (has great information at hand if you need help).
Easy website to use and fast delivery times. Get all the tech stuff I need from here
It was good delivery time and box and parts weren't damaged but I have actually tried the parts yet so we will have to see
Not too bad for ordering. Proof will be if they deliver and if it is on time
Bloke didn't knock. Was home all day waiting had to pick up from the post office.
I have been using JW for 19 years with complete satisfaction.
The customer service was amazing giving me an alternative graphics card when the one I purchased sold out other than that the delivery was smooth sailing with no drama
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Computer Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members