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JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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All as expected, delivery faster than expected Thank you
Would use again
Great communication from JW they let me know what was happening every step of the way. At the top
Of the list if I need to order a PC Part via post
Cheaper price and have the selection of colors we are looking for
Delivery fee a bit higher than on other retailers but otherwise great service. I ordered and item that the big retailers do not stock or do not deliver to my postcode. JW Comp saved my holidays! Easy, seamless and efficient process. Will shop with JW Comp. Again!
Excellent service, quick delivery, friendly and prompt with my inquiries.
Ordering was easy and item was at a good price.
Shipping took a little longer than expected. All in all was a good experience
We needed the part urgently. And they sent it over straight away
I have purchased a few items from this store now and have to say I'm very happy with the products and communication from purchase to delivery.
Speedy delivery from JW computers with some great prices, appreciate it
Took a long time for the order to be dispatched... needed to follow up to check progress which seemed to then trigger the order being dispatched.
Easy and quick when collecting my order from the location. Had no problems
It arrived in the time frame said by jw. Packaging was reasonable. No damage or anything
Can't fault the service at all from website, product, tracking of delivery and service supplied
Great I got my order quick with no damages and was getting notified regularly on the shipping process of my order. I would definitely order here again.
Had a few enquires about the product I bought and always received a rapid, informative reply.
They had the earliest arrival date for a preorder compared to other stores and it was delivered BEFORE that date.
Great service, thank you!
Delivery was a bit painful. Kept telling me it would be arriving for 3 days before actually arriving. Blotting out that much time to be home to accept the delivery, only to have it not show can be a bit painful.
Good price, good quality, and also fast delivery.
Customer service excellent.
.great customer service, quick turn around of item. Quick delivery. Overall great purchase experience
Clear and accessible website and the product is described exactly as I got it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members