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JW Computers

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.

Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!

Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.


jw.com.au
Northmead, NSW, Australia
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JW Computers Reviews Summary

JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
257
value
14
shipping
1,767
quality
11
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10,122 reviews

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Australia
1 review
0 helpful votes
Follow Alessandro D.
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Could've been quicker if you had the parts already at the store.

Date of experience: December 23, 2024
Australia
1 review
0 helpful votes
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It took a week to send the package
January 2, 2025

It took a week to send the package. There was no communication during that time to let me know what was happening.

Date of experience: December 22, 2024
Australia
1 review
0 helpful votes
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Courier failed to get a signature and dropped it on the doorstep I was home and didn't even wait for me to open the door

Date of experience: December 22, 2024
Australia
1 review
0 helpful votes
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Very good experience but a bit annoying
With all these questions.

Date of experience: December 22, 2024
Australia
1 review
0 helpful votes
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👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Date of experience: December 22, 2024
Australia
1 review
0 helpful votes
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Nil issues with anything
January 1, 2025

Nil issues with anything. Only wish the product was sent quicker then it was.

Date of experience: December 21, 2024
Australia
1 review
0 helpful votes
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Please allow customers to write specific instructions when placing an order. I did not see a specific space to write specific instruction when I ordered.

Date of experience: January 2, 2025
Australia
1 review
0 helpful votes
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The website was very clear and easy to follow. I had no issue getting to the product I wanted and everything was very streamlined. I even had an enquiry about the shipping method before making the purchase and one of the staff returned to me with an answer promptly (given that it was Black Friday sales and shops are very busy at this time). Very happy with the experience

Date of experience: December 21, 2024
Australia
1 review
0 helpful votes
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I was told my order would be shipped in 3-4 days, but it took 10 days. I would prefer to be told that it would at least a week, and not be told what they think we want to hear. I rang up on day 10, to be told it wasn't in yet, only to receive notification very shortly after, that it was in. It was probably there when I rang, even earlier, but they hadn't bothered to check, or let me know.

Date of experience: December 21, 2024
Australia
1 review
0 helpful votes
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Simple and straight forward
December 31, 2024

Simple and straight forward. No fuss or confusion. Greta communication on online orders and tracking.

Date of experience: January 2, 2025
Australia
1 review
0 helpful votes
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Delivery time was too long..
December 31, 2024

Delivery time was too long.
Motherboard is amazing, You guys should improve your stocks as well..

Date of experience: December 21, 2024
Australia
2 reviews
0 helpful votes
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Service was excellent, 2nd computer I purchased there and won't be the last! The product is absolutely beautiful everything is neat and tidy.

Date of experience: December 20, 2024
Australia
1 review
0 helpful votes
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Ordering was great, product I cant say as its still in its box as a xmas gift but Im sure its fine :)

Date of experience: December 20, 2024
Australia
1 review
0 helpful votes
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Quick and easy
December 31, 2024

Quick and easy. Straight from ordering to pick up it was very fast and simple. Within a day my order was ready

Date of experience: December 20, 2024
Australia
1 review
0 helpful votes
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Quick and easy with no problems installing them either. Best product in my opinion.

Date of experience: January 1, 2025
Australia
1 review
0 helpful votes
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Excellent online experience and very efficient delivery. Can't review the product just yet as it's waiting to be opened on Christmas day 🙃

Date of experience: December 20, 2024
Australia
1 review
0 helpful votes
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Amazed that I got processor so quickly, expected mid January

Date of experience: December 20, 2024
Massachusetts
1 review
0 helpful votes
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Nice and quick
December 29, 2024

Nice and quick. Was able to pick up my order within a minute of being there at the physical store

Date of experience: December 19, 2024
Australia
1 review
0 helpful votes
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Good
December 29, 2024

Good. Competitve prices and good customer service. The delivery was in two packages which was confusing. But they clarified when I called.

Date of experience: December 19, 2024
Australia
1 review
0 helpful votes
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Nice, great delivery time, packaging was good. Easy to handle

Date of experience: December 18, 2024