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JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Quick process to dispatch item with extra fees but if aus post can work on weekend is much faster
Delivery was prompt but it was left in full view in front of our front door for all the street to see. Luckily didn't disappear overnight as we were interstate at the time.
It's alright, the delivery was fast and everything is intact and working fine.
Good knowledgeable staff very friendly happy to help me helped me with any questions I had
Got my delivery fast and ontime which was amazing especially when ordering replacement parts. Ordering process was simple and fast.
Very good and I would buy from here again because the items was good
It was fine, no problems occurred and delivery was intact so I'm happy.
Good value and easy to buy stuff, fast shipping with no issues
Friendly staff, fast service, clean store, and easy to deal with
No message about item until week + after about item being sent.
Quick and easy to find the product I wanted. Easy to Order and various shipping options. Only downside is not stating who the shipping company is.
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Everything was fast and smooth. Product as described. Good trustworthy company
It was quick, easy and affordable. Would recommend to anyone interested
Overall, I was very satisfied with my recent order from JW I was very pleased with the speed of delivery. My order ahead of schedule and the packaging was excellent. The item was well-protected and arrived in perfect condition.
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Good quality just takes forever to arrive
Site worked ok once I worked out the mechanics of the site. The layout was pretty good.
Great Website and overall im happy with the service the delivery time could have been improved but given the time of the year i ordered it was understandable to give them a few more days but paying a fair bit for express and still waiting over 1.5 weeks for my items to be delivered was much left to be desired etc.
Ordered during a Boxing Day sale and had concerns over delivery that were immediately responded to by customer service via email that helped greatly. Delivered in the same state. (NSW)
Trust the other reviews on this site for JW as they are the real deal which is refreshing.
I don't normally write reviews but for JW I've made an exception due to their excellent customer service. Thanks team
It was good fast and easy would have brought a gpu but was out of stock
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members