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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Says very low price.
But if u click, the price is very different.
Bought round trip ticket to Philippines for December 2020 and it's relatively cheap. Services offered by Affirm is great.
Easy to book and understand. Clear information regarding times and length of the flights.
I had to look for a cheaper flight and was able to compare it to other sites. They have better options.
I cannot believe this company is allowed to operate. They are complete liars. DO NOT USE JUSTFLY.COM
I just made a purchase on Just fly website and I am really satisfied with it. Thank you!
Overall a good booking experience, it would be great if you could change the booking within 24hours with no fees attached though
I didn't think I could go to my moms funeral because of low funds, I search every site I can think of but thanks to JustFly I was able to find a last minute deal and I am able to join my family to said goodbye to our mother and grandmother. Thank God I found this site on time
I almost always get the best price on Justfly which I love. I'll check the airline site, justfly, and sometimes some other sites. 90% of the time Justfly has the best rate. I love how they will also pair up two different airlines if you can get a better price.
I booked through Justfly.com so many times. I am satisfied.
As a first time user, I had a very good experience with JustFly! There was all the information provided, and I was able to get the cheapest price possible!
Easy search, easy format and display of my choices, and a great interface for searching for the best prices.
It made it very easy to book my vacation without getting frustrated
We booked tickets to S. Korea with a stop in Shanghai before the Wuhan Virus outbreak. We did this through Justfly.com.
On January 22 we called to cancel our flight to then book a direct flight to bypass China as a precaution since we have young children. On top of a nonrefundable penalty we had to pay a $400 USD cancellation fee. TOTAL LOSS= $800 USD.
When Chinese airlines started offering total refunds for cancelling flights to China because of the travel advisory, we called to get the rest of our refund but were told that we were 2 DAYS TOO EARLY and did it voluntarily.
We've been on the phone with them a few times now, and it's always the same: long holds and unsympathetic agents. Did anyone else have this problem with Justfly.com?
Always cheap flights so I can travel more! Thank you!
Whenever I fly alone I use JustFly and they always give the best options and prices. It is so user-friendly and I love it! This is my second time using them and I definitely will again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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