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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I called justfly.com on Wed 11 March 2020 to cancel my flight to Paris as AIR FRANCE send me an email about no fees on flights to France as Coronavirus increased and Canada government suggested to void traveling, with 2 kids I called justfly.com all morning from 9 am to 12 pm then when talking to someone and asking to cancel the person told me he needed to check before answering and that he will call me back: never called back! I went online and cancelled to not loose my full amount but all airline fees were deducted from my refund. This is not acceptable as all gouvernement suggest us not to travel and spread the virus and Trump was closing all borders to European. Please do not buy with this website they are never answering and do not deal with problems if issues arise with your trip.
I will never use Justfly ever again. I was unable to fly because of the coronavirus travel ban, and they refused to change my booking, even though the airline was waiving all the fees. Yeah, they're cheap, but if you have to change anything, you can't.
Husband over 60 advised to avoid flying. Had to fly for death in family. Refund or future credit refused. Heartless
Anytime I have to look up a flight, it's always convenient and always on the cheaper side which makes it easier for me to buy the tickets. Also, the time slots they have for flights are always amazing and there's always several to choose from. This is definitely my go to website for flights.
Very effective search.
Perfect prices - the best I was able to find.
Have been trying to contact JustFly for last ten days... phone... emails... NO RESPONSE... take your business elsewhere... They are a bunch of losers.
Justfly.com is the best tickets shopping site & my favorite site because their prices are so affordable as compared to other sites. Their services are excellent! I always use justly to Purchase our tickets & I equally advertise it to my friends & family. My Uncle's wife just bought her ticket today to Colorado Spring on justfly because I told her it was the best site. Just to name the most recent referral.
My uncle's wife has told me the price was cheaper as compared to SW airlines & she been shopping for weeks.
Last year in March, I bought an affordable overnight & emergency tickets to West Africa for my sick dad & I.
I really enjoy this site. You all are doing a great Job.
I am currently shopping to buy tickets from this site for my family & I. Two other couples are currently shopping to purchase their vacation tickets.
I believe referring people is the only way I can appreciate your services. May the God Always Guide you all to help us to continually have affordable & Accurate tickets.
I always have etickets. I have never had any shipping experience.
I have never had any problem when buying my tickets. I have always got the best prices and offers. They have a wide variety of information and are always up to date with the best ads and prices on the market...
I tried changing my flight because of the coronavirus and just fly said nope so I had to either keep flight or let it go so I let it go and lost my money, justfly does not care about there customers only the money for them.
Have the best experience and best prices so far only have been using this site
Hey I need to be contacted ASAP by you *******@justfly. It's been a hassle trying to contact your support team! You guys changed my flight and won't tell me what it is unless I call or wait for you to contact me. I got an email saying you contacted me but nothing has come from you guys. I have the right number on file. Please contact me!
Very great. I'm not been disappointed until today. I have a nice experience
My plans were to fly to Orlando and go to Universal Studios. After purchasing my tickets, I then found out that all theme parks would be closed due to the Coronavirus. Justfly was not understanding that flights needed to be canceled due to COVID-19 and still charged the cancellation fees!
Very Bad. I purchased a ticket for my wife and requested to make a small change and you guys denied to do it. Resuming of the story, I had to purchase a different ticket to my wife so we did not have to loose our vacation.
It was a great experience to use this site on my last minute booking it was quake user friendly and easy to navigate
Flights easy to find and book. Made my visit to my daughter easier, knowing I had affordable, good flights
I had just booked a flight and they changed my flight time after I had chosen the one I wanted. I got an email saying that they were negotiating with the airline and then they would confirm my reservation. Well they confirmed with the wrong time and didnt even ask if that was ok with me. I called within minutes of the booking, I was on hold for 2 and half hours and they said they couldn't change it without charging me a $450 handling fee from the agency. That is not good customer service. I will never use them again and you shouldn't either.
Please never do business with this service and let this be a reminder to pay the extra money to deal with a real company and not a scam company such as this. I have been on hold on and off for 4 hours. When I call back to book a flight they answer in two seconds. When I explain my situation they transfer me and nothing. Their call center is in the Phillapinnes and they are nice, but this company should be put out of business and I have the time to make this happen.
I have booked a flight and wanted to reschedule it but no response from the customer service team and been kept on hold for more 5 hours for each day for more than 5 days. They are accepting the calls for new reservations but not for existing reservations. There's no less than 0.
I was on hold for 6 hours to later not get credit for a flight I booked in January destined to travel in March the week of spring break. Even though I purchased the flight through them my flights were with United and American Airlines. Committing fraud because everyone was allowing people to postpone.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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