On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I booked a flight with Iberia through Justfly. Iberia sent me an email notifying me that my flight has been cancelled. Justfly did not email nor called me. I have been trying to communicate via telephone and their online messaging system for a refund to no avail. I call them and the phone call midway drops. I call and it says it's an Ethiopian number.
Great accessibility, prices, and searching. Love the convenience of receiving price alerts with lowest fares. Makes life simpler during all this craziness in the world.
Absolutely sick. I live in Pennsylvania and we had a stay at home order until May 8. My flight was scheduled for May 7th so I could not leave. I attempted to call Justfly DOZENS OF TIMES. Their automatic system would hang up on my every time. All I wanted was credit so that I could book a flight at a later date, instead I had to cancel the flight and they only are crediting me about $200.00 (not to mention the $35 charge PER TICKET) for about $600 worth of flights! Do not use this site. An absolute abomination of a service company. I will not EVER use again.
Please DO NOT book with this site. There is a government issues travel ban during this awful pandemic which cause my husband and I to not be able to fly. We called within the 72 hour window they requested to cancel. We cannot cancel according to them but offered a credit which is fine, but then wanted to CHARGE $35 PER PERSON FEE for something that is out of our control. The supervisor said there is nothing they can do. Even changing the dates they want to charge us. Looks like just fly just lost 2 customers.
This was the first time I had tried Justfly.com. The experience was overall good. I read all of the print that was there and hope that the travel will reopen up from CORVID-19
I iike jusing justlfy because they keep me update on any decrease in airline flights and sends them to me almost on
A daily basis---this way I can track the lowest or most convenient flight for me. They also make it easy to navigate
Around their website to find all kinds of accommodations that I may be in need of, which I greatly appreciate.
I always get a good deal and prompt service i only book through justfly
The reason I go with JustFly is because it is easy to set alerts for the flights I want and it has the best deals.
It has been a nightmare trying to make any changes with this company. First, could never get a live representative, second, very unclear options. Because of covid, we were initially trying to see what options we had, but couldn't get a hold of anyone so following unclear online instructions to try to make changes, they charged us $520! But the changes were not what we want! When finally got a live person today, she hung up on my husband. According to the airlines, we are eligible for a refund but Justfly would not give it. So we are stuck with credit with them and had to pay additional $520. We are just starting to travel again because kids are older now I just want to say we will NEVER use this company ever again. Lessons learned. They rather lose all our future business than to refund us modification fees. What a dumb business model. Carnival cruise at least refund us all the money except $200 in fees.
PLEASE NEVER EVER BUY TICKET CUSTOMER SERVICE HORRIBLE AND HAVE NO INTENTION TO REIMBURSE TICKETS
AVOID THIS COMPANY
I have booked that last few flights with Justfly, for my family and a friend. The best prices, no extra fees, great customer service! They are my first go-to when researching travel!
They are the worst kind there is in the industry! No refunds, bot-like costumer service, once they have your money forget about it, flying or not. STAY AWAY!
Easy to use a great experience good prices I have used them many times I highly recommend
I booked my tickets for my family 4 memebers through just fly, Due to covid airline cancelled my ticket.
AirIndia is giving the traavel credit. Just fly is charging me 100$ as handling fee. Worst service.
Excellent in every aspect of the online booking experience!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account