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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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The whole process was great from start to finish. It was easy to navigate, and affordable. Customer service was prompt and knowledgeable
I never had any issues booking with justfly and never had any cancellations. I booked my flight to go to Houston but because of covid j couldn't go. I called to see if they will let me change the destination. But the girl I spoke to was really unprofessional, her tone was very condescending. She truly didn't make me feel like a valued customer. The interaction was worst than trash to say the least. But justfly you can't win playing dirty.
Well the steps were absolutely no fuss or hassle the selections were great even the prc
Justfly.com does a great job of finding the best deals and provides helpful filters so there are many avaialble options to choose from.
I was pricing flights one night and happened to remember an email I received for cheap flights and I was quit surprised by the prices and the flights. No regrets!
It was efficient and very informative, allowed me to know what I was choosing and what I was skipping.
Just booking a flight and got a good deal with convenient connections and so simple and quick.
The layout of the site is very user friendly! I also like the ability to modify/cancel within 24 hours - that's a nice option.
Found better pricing than if I booked directly through the hotel
I always used to book justfly, always got great customer service, never disappointed.
I have never been disappointed with justfly.com, I find better deals than anywhere else and always use this website whether it's a next day last minute thing or planning ahead. It's straightforward and easy to use
Easy check out cheap prices. Looking forward to my flight.
I saved over $700 on the flight that I booked thru just fly compared to other booking sites!
I had a booking to go to Nigeria for a wedding in May 16th due to COVID19 my flight was cancelled and I called justfly and I was promised a refund. Since them I had being calling justfly with no reply, all you get is their answering service that tells you to travel when they want that they can not help you and I paid about $1000. I do not know what to do and I can't afford a lawyer. On May 22nd I called justfly and spoke with an agent called herself Sky and she told me that my refund will be processed, she even gave me a case number but it will take time due to the volume of refunds they had to do. I have called them every no response their say that they area not in their office due to COVID19
It was very easy to book my flight. And I received my email confirmation shortly after. Great experience!
Satisfactoria muy contenta con mi compra es l segunda vez q compro y l verdad volveré a comprar con uds
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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