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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Very easy to use this site. Prices were very reasonable and lower than other websites.
This will be my first choice to find my next flight.
I booked a roundtrip flight that was United on the outbound and Spirt on return. After looking on United website I found a better return and wanted to cancel Spirt to make the whole trip with United.
I called just before 24 hour period and was told it had actually been 26 hours. I looked at time of booking and it was 23 hours 45 min. Went back and forth with agent and was getting nowhere so I called my bank to see when charge was made and they confirmed what I had been stating.
Of course by this time it was over 24 hour period.
I called Spirt and reordering said it would be 45 min. Hold time AND recording also stated cancellations were free if made within 24 hours.
I called Jetfly back and straightaway asked for her supervisor. She would not transfer me and told me there would be a $75 charge for cancellation as they were only free if changes made within 3 hours.
So Spirt, who was paid directly from my account, allowed me 24 hour cancelation but I was being told I had to pay $75! (more than half the price of the ticket itself!
Again asked to talk with Supervisor and girl said "PLEASE" don't talk to them, I will only charge you $50. Honestly I was exhausted after all the round and round and various phone calls. I stated more than once that I just wanted to cancel and not be charged as it was Spirts policy in my original call was made within Sports timeframe. After more round and round I relented and said I would settle with the $50 charge as I just wanted to get off the phone.
Now here's the kicker. She began cancellation process and asked me to hold while she completed the transaction.
I waited for 1 1/2 hours!
THEN a recording came on and told me the call was being terminated and would I like to take a survey about my customer "satisfaction"'!
Are you kidding me?!
As of the time I writing this (days later) I still have had no resplution and need to call back again!
Not happy
True, accurate and very fast. My first choice is justfly.com. I like you. It is honestly and truly company.
Very convenient. But cannot change reservation when lower rates discovered later. I will try to screen and do further survey before committing to a reservation. Thank you very much.
Thank you for easy and quick service as well as the lowest rates! I think I would refer you to others and use you again in the future.
I had accidentally booked a flight to Greenville, SC instead of Greenville, NC and they were very helpful, professional, and worked through the issue with me. The guy was very pleasant on the phone as well!
Couldn't do this with out you. Thanks for all your help. It saved me a lot of time not having to get on the computer all the time.
After having given up on flights, I received a flight offer in my emails from justfly.com that I could not refuse.
Very easy process to buy a ticket and searching for flights. I don't fly a lot, but your site makes it easy to locate flights. I will definitely use your site again on my next travels.
It was good but the rate at which info downloaded was not apt so as I was examining the details the delay factor caused a bit of confusion
I got much cheaper in high season I think it's a great opportunity for me to get this site and I also recommend to all my friends and as well as colleges
I have to say this site has kept me well updated with deals on flights and prices i will definitely use this site again in the future and i will also refer family and friends to this site too thank you again!
Really easy to use. Fare was in my price range and there were no hidden fees. I would recommend this site to my friends and family.
Very happy with on line experience. Site is user friendly.
I ha ve completed my purchase over the mobile phone in no time
This site lets you "Just Fly " and they do all the work. Trips are easy to search and are just as easy to book.
Easy to use-- great bargains! I will be back again and again when I travel by air to any location. Much better than equivalent sites.
Nice site, easy to navigate and compare rates. Made choosing a flight easy. Simple and straight-forward layout.
I went to several sites for weeks and this site had the best prices by far. I also love the flight alerts that inform you if the rates rises or drops so you know when to buy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Michelle,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team