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Justfly.com

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Brian L.
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Best Flights & Best Prices
June 3, 2017

I have been traveling regularly between Southern California
And Alberta Canada, Just Fly always has the best price and best selection of flights.

Date of experience: June 2, 2017
Nevada
1 review
0 helpful votes
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Was Very easy to book with sitejabber and found super deal just love it. I be doing more business. Eagles

Date of experience: June 2, 2017
New Jersey
1 review
0 helpful votes
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When my wife and I arrived at LAX for our international flight we were shocked to find out that our reservations had been dropped. According to AA, Justfly had booked an illegal connection, so our reservation had been dropped. Our return flights also had an illegal connection. Fortunately, AA rebooked all our flights. Justfly claims the flight times changed (a 5 minute change) and they were not notified of either the change or the cancellation of our reservations. What good is a booking company that cannot keep track of bookings it makes? We will never again use or recommend Justfly.

Date of experience: June 1, 2017
Sarah C. — Justfly.com Rep
over a year old

Hi Jerry,

Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.

Kind wishes,
JustFly Team

North Carolina
1 review
0 helpful votes
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I'd never heard of JustFly before booking my current trip. I will definately be using it in the future!

Date of experience: June 1, 2017
Florida
1 review
0 helpful votes
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Awesome and trustworthy
July 4, 2017

I recently made reservation and then realized that my reservation was to the wrong city at a very high airfare after 20 minutes I realized my error I called justfly and they immediately cancelled the flight and made arraingements for my refund

Date of experience: June 1, 2017
Washington
2 reviews
0 helpful votes
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I changed my plans within the 4 hour window and called to cancel my justfly reservation. I didn't give it a 5 star because it was very difficult to understand the customer support rep I spoke with.

Date of experience: June 1, 2017
Washington
1 review
0 helpful votes
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The proses was straight farward
June 2, 2017

Ordering was easy with no hassles, excipients service and I am looking farward to my trip. I am hoping for a smooth flight and a great vacation.

Date of experience: June 1, 2017
New Jersey
1 review
0 helpful votes
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It was easy to input my departure and return dates and find the cheapest ones. The only downside is you should tell people ahead of time that seats are not guaranteed and carry ones are not permitted unless they are small personal items.

Date of experience: June 1, 2017
California
1 review
0 helpful votes
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Flight to Cincinnati
June 2, 2017

I fly to Cincinnati 3 or 4 times a year. I always use justfly. I have tried some of the other sites and they can be confusing- or they offer a price and you choose that flight and then the price goes up. I have never had any problems with justfly. I also like the email price alerts when I am considering an upcoming trip.

Date of experience: June 1, 2017
Louisiana
1 review
0 helpful votes
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Easy to use website. Gives alternate dates with great prices if you can be flexible. Have not yet redeemed my eticket.

Date of experience: June 1, 2017
New York
1 review
0 helpful votes
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Good job
June 1, 2017

Quick to find fast result overall good experience slow when it came to updated or Which tickets were left

Date of experience: June 1, 2017
New York
1 review
0 helpful votes
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Satisfied
June 1, 2017

It was easy and helpful to use justfly.com. I will definitely use this website again for reserving my flight tickets and accommodations.

Date of experience: June 1, 2017
California
1 review
0 helpful votes
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It works
June 1, 2017

Everything works well, and quickly. My only complaint was that, when being transferred to an airline's site, not once did I get the price listed on just fly. I'm sure this is the airline's fault, however. If you need a last-minute flight, what can you do?

Date of experience: June 1, 2017
Washington
1 review
0 helpful votes
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It was a great experience
July 3, 2017

First time user and everything went well. Would definitely use it again. I hope a lot of people use that site because u get great feedback and quick service. Thank u so much for all your help I would recommend this site to anyone

Date of experience: June 1, 2017
Ohio
1 review
0 helpful votes
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Very satisfied with justfly
June 2, 2017

Easy to use, many times and selections, very organized, will use it again. Can't wait to use it again, glad that it sends reminders.

Date of experience: June 1, 2017
Oklahoma
1 review
0 helpful votes
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Good
June 2, 2017

Good Please do not respond to this email. If you do not wish to receive future emails from SiteJabber, you can unsubscribe.

Date of experience: June 1, 2017
New York
1 review
0 helpful votes
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Decent
June 2, 2017

Very easy to book flight- choosing a seat was confusing at first wasn't sure why it was a separate charge. Other than that good experience.

Date of experience: June 1, 2017
Pennsylvania
1 review
0 helpful votes
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Easy to follow
July 3, 2017

I found your site easily and you offered the best deals. Hoping the rest- flight etc. goes smoothly.

Date of experience: June 1, 2017
North Carolina
2 reviews
0 helpful votes
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Lovely
July 3, 2017

Great xoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxxooxoxxoxixixixiixixixixixixixixixixixixixixixixixiixixixiixixixixixxgreat

Date of experience: June 1, 2017
Oregon
1 review
0 helpful votes
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To soon to tell
June 2, 2017

I can't say whether this is going to go well or not since my sons haven't arrived yet. I hope everything goes well i've entrusted my world hope they will make sure they arrive safe and sound.

Date of experience: June 1, 2017