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Justfly.com

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Cenvenient
June 3, 2017

You had better times for the flights. I did not want to make my 82 year old sister have to take me to the airport in the middle of the night or pick me up after midnight

Date of experience: June 2, 2017
Florida
1 review
0 helpful votes
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Awesome!
July 4, 2017

Very good choice and alternatives... various opportunities to choose among different airlines and connections very good

Date of experience: June 2, 2017
Washington
1 review
0 helpful votes
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Great Service
June 3, 2017

Great service in cancelling my flight within the allotted time. I found out that I would not be able to sit with my 5 year old daughter on a "Basic Economy" flight with United Airlines. You were able to cancel it for me. I am now waiting for my bank account to be refunded.

Date of experience: June 2, 2017
Oregon
1 review
0 helpful votes
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Great job
June 3, 2017

Very easy to use site nothing complicated about it at all. The prices are was under the cost of other site and even the cheap tickets

Date of experience: June 2, 2017
Washington
2 reviews
0 helpful votes
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Norfolk trip
June 3, 2017

I've had no problems and find the site easy to navigate. I will refer this site to my friends and family from here on out.

Date of experience: June 2, 2017
California
1 review
0 helpful votes
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I got my airline ticket on justfly.com with a major airline carrier for $200.00 less than I would have on another carrier or if I had booked the flight directly through the same carrier. I will definitely use justfly.com for my future travel needs!

Date of experience: June 2, 2017
Illinois
1 review
0 helpful votes
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Great
June 3, 2017

Easy and quick and helpful. I would fly again. Was looking for cheap quick flight and this was best.

Date of experience: June 2, 2017
Florida
2 reviews
0 helpful votes
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Great ticket website
July 4, 2017

This site has the best prices for airlines that I've seen in a long time! Easy to use and gives you many options to play with so you can find the best deal. Would recommend it to anyone looking to not spend a fortune.
Just really wish airlines would go back to letting you pick your seats for free blah.

Date of experience: June 2, 2017
Louisiana
1 review
0 helpful votes
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Justfly review
June 3, 2017

I ordered an airline ticket and I got it in a very good time.
I can only hope that each and every time that I need a ticket it will go this well!

Date of experience: June 2, 2017
Norway
1 review
0 helpful votes
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I love easy it is booking with JustFly, I feel like I never have to worry about the price, I just decide on a date to depart and I'm off.

Date of experience: June 2, 2017
New Jersey
1 review
0 helpful votes
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Best 3rd Party site!
June 3, 2017

I really love Justfly. I feel like my family gets the best deals when using Justfly... And I love when they send me updates emails when the price of the plane tickets drop so I get the best deal!

Date of experience: June 2, 2017
Wisconsin
1 review
0 helpful votes
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JustFly was easy to use
June 3, 2017

I got notified when a flight I was looking at dropped in price. I purchased the flight that day. I was able to apply my frequent flyer miles, as well. Easy to use.

Date of experience: June 2, 2017
Michigan
1 review
0 helpful votes
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Great Prices!
June 3, 2017

Great price and easy to use. Anytime I need to go somewhere, I almost always book through justfly.com!

Date of experience: June 2, 2017
Massachusetts
1 review
0 helpful votes
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Ticket to Europe
June 3, 2017

JustFly surprisingly gave us a small credit to the purchase of our flight, which was already heavily discounted from the price quoted on other travel sites.

Date of experience: June 2, 2017
New York
1 review
0 helpful votes
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JustFly works!
June 3, 2017

JustFly prices are the best. Booking is easy. I'll use JustFly again whenever I am looking for flights.

Date of experience: June 2, 2017
California
1 review
0 helpful votes
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Very easy to navigate!
June 3, 2017

So far, so good!
Better prices than the "big guys"!
Many options with variables for nearby airports and times.

Date of experience: June 2, 2017
Georgia
1 review
0 helpful votes
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Best price out there
June 3, 2017

Justfly.com has always the best prices and deals and is my to go website to buy my plane tickets and I'm always happy and confident that I would get the best deals out there defently would recommend

Date of experience: June 2, 2017
Ohio
1 review
0 helpful votes
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Fast and easy
June 3, 2017

I was very satisfied with number of flight options and price. At the end of booking flights, site said unable to complete, so I started over. Just before I completed the 2nd search, site gave me warning that I already had a booked flight. So I did get my 1st choice. It was a little confusing though.

Date of experience: June 2, 2017
TT
1 review
0 helpful votes
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Easy access and straight foward
June 3, 2017

Excellent and a wide variety to choose based on my need. Prices, locations, and times confidently and timely presented.

Date of experience: June 2, 2017
Virginia
1 review
0 helpful votes
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Great!
June 3, 2017

The ease of going through the website was so amazing! Everything was on one page and with a click I was done!

Date of experience: June 2, 2017