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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Everything was easy to use the price was excellent in the functions throughout the app were absolutely amazingly easy
$300 better deal than on Travelocity! Better flight options too! Easy to work with and book a flight on.
Thanks!
Please put 24 free cancellation. Customer service is amazing
Amazing search engine
Price is perfect
Almost the best price ever
All in the app is designed predictably, intuitively & all together super easy. I did all in less than 5-10 min using the smartphone only! Using the computer minutes before, the trip has not been processed, where to put it came at a higher price tag! So thumbs up Justfly!
I came across the site by accident after spending a lot of time trying to arrange my travel. It was easy to navigate and offered the times I needed at the best price I had found.
All went well except for the abrupt price increase. In the hour while looking at options and making the selections, the price went up $400. We kind of felt that we were experiencing a bait and switch.
The price is the best of all other companies good offers on the flight tickets and easy and quick and best rates
Website is simple & easy to check for best prices & times. I also like that you are able to see better days or times that will save you money.
It was extremely fast and very easy to book my tickets online with JustFly service. Everything was clear, and they gave all the most important information regarding the flight and fares, straight away!
I liked that everything was done so fast and easy but I wasn't happy that the price advertised turned out to be not available.
Booking was easy but the rate went up as my payment was processing, very frustrating. It should be locked in once in the payment screen.
I got my tickets finally but had to go through a PC, phone interface would not let my click to buy. Happy with price and flight
I was trying to go through the airlines to book a flight to Hawaii and it was so confusing. I decided to use JustFly which I had used before. It was so easy and now I am ready to go,
Is fast and easy to booking on line with no problem. On fhone service associates are kind, costumer service us excelente.
Overall a good experience, was able to find the flights as close to the times I wanted for the cheapest price... Was dissappointed though when I wanted to change the departure date, I wasn't able to, so I had to cancel and rebook and of course I was then able to find the date that I wanted to change to which cost me more money
I like it by my tickets in justly is always on time good price and never have any problems.
Love the coffe and everybody who work at the plaint always nice always smiling the make make day every week when I go to north Caroline
I like how the cheapest flights that can work around my schedule are shown and easy to book. I've compared to other websites and this is offered the cheapest.
I purchased a ticket from them, and got the $19.99 "RISK-FREE REBOOKING/CANCELLATION. What they fail to tell you is that you only have 24hrs to make changes -which is NOT STATED on the website. I must cancel my ticket, but cannot get a refund or credit, or even change my destination or departure location -all because "the airline (WestJet) does not permit changes" and no flights are available on those other dates. And cost of changes for international flights? Base fee is $225... not including the fare difference.
My issue is, if I'm abiding to WestJet's guidelines, why is that not stipulated clearly when I purchase the ticket?
I am about to lose a $500 ticket and this booking site conveniently throws the airline under the bus, but the truth is, they have structured their service so as to NEVER refund customers.
I will go
No discloser when booking. You book a ticket, this site does not tell you the ticket doesn't include the seat, bags, or even a meal on a 9 hour flight. It's funny, i just thought there was a glitch when I pushed reserve my seat and their website did nothing. It's not there. After paid in full, I receive my email. Reserve seat. Huge extra cost. Add bag, huge extra cost. I didn't even know meals on the 9 hour flight weren't included until I called the airline. Seriously? It's sad and flat out disgusting busy practice to not disclose these items then not allow you to cancel. Why should a customer have to dig to find simple things like these that seem logical and common to have on flights. Will not book through this site again and not with the airline again either
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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