Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast, easy to use, simple & anyone can book a flight instantly.
I found a really good price for me and my family thank you for making my trip happen! I booked tickets and it was very convenient because JustFly had same time going flights and different time coming back. I wanted my family and I all travel together but come back different time and this was not very convenient with other flights but JustFly!
Using Just Fly was a Quick and easy process. Cheapest by far.
I love booking my trips on this site because it's so easy and saves me a lot of time. The prices are reasonable too.
All reps I had spoken with about cancelling and re-booking flights was very helpful and made it easy to move forward doing so.
The staff are very professional and compassionate about what they do. My flight was rescheduled by the airline, so i called Justfly, they helped me figure out a better itinerary.
JustFly provided with the best options to fly, with best comparison to different flights and helps you select the best time suites you, not only this it also gives you pocket friendly options.
Prices change in seconds. Took me numerous tries to lock down the same price advertised. Check out process was smooth but wish the prices didn't go up after 2 minutes.
Couldn't of been easier and I feel I got the best deal available. Very impressed.
Justfly.com was not my first stop but they served me well and didn't have to wait too long to confirm my purchase. Would gladly use it again.
Just fly offered flight options no other search engine provided and for prices that were extremely competitive.
Loved it great online and on the phone!
Real clear tried real hard to get what I needed when flight was not there when they went to book they understood when I did not accept next offer
My English is very limited. But I like your service, clear and easy to book. Plus I think I got very good deal. For sure I will book my airplane ticket next vacation.
Booked my ticket with them. Right after I booked, I was told by the agent that my returning flight no longer was a avaliable and they still charged my card $384.00 after I requested a refund. There is something that doesn't seem right about this company. I would advise you not to book and be careful about giving them your credit card info.
I made a booking cancelled within 24 hours and I was charged penalty.
I had a very easy time booking my flight. The information was very accurate, detailed, and the booking process was easy to move through!
My friend suggested this site. I have very little computer experience. Justfly site is very user friendly. If you want a competitive flight costs this is the place to go even for late bookings!
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account