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Justfly.com

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

Costa Rica
1 review
0 helpful votes
Follow Ines Q.
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Simple & Easy to work with
November 18, 2019

Fast, easy to use, simple & anyone can book a flight instantly.

Date of experience: November 18, 2019
California
1 review
0 helpful votes
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I love JustFly!
November 18, 2019

I found a really good price for me and my family thank you for making my trip happen! I booked tickets and it was very convenient because JustFly had same time going flights and different time coming back. I wanted my family and I all travel together but come back different time and this was not very convenient with other flights but JustFly!

Date of experience: November 18, 2019
California
1 review
0 helpful votes
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Easy process
November 18, 2019

Using Just Fly was a Quick and easy process. Cheapest by far.

Date of experience: November 18, 2019
Canada
1 review
0 helpful votes
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User friendly, safe & secure
November 17, 2019

I love booking my trips on this site because it's so easy and saves me a lot of time. The prices are reasonable too.

Date of experience: November 16, 2019
Hawaii
1 review
0 helpful votes
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Fantastic service
November 16, 2019

All reps I had spoken with about cancelling and re-booking flights was very helpful and made it easy to move forward doing so.

Date of experience: November 16, 2019
California
1 review
0 helpful votes
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Excellent
November 16, 2019

Easy to book and look for the cheapest flight for both time and date. Looking forward for the flight!

Date of experience: November 16, 2019
Washington
1 review
0 helpful votes
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Great
November 16, 2019

Love justfly easy to booking flight I'll continue recommended yo friends and family.
Thanks justfly!

Date of experience: November 16, 2019
New York
1 review
0 helpful votes
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Professional
November 16, 2019

The staff are very professional and compassionate about what they do. My flight was rescheduled by the airline, so i called Justfly, they helped me figure out a better itinerary.

Date of experience: November 16, 2019
Canada
1 review
0 helpful votes
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Best Fly with JustFly
November 16, 2019

JustFly provided with the best options to fly, with best comparison to different flights and helps you select the best time suites you, not only this it also gives you pocket friendly options.

Date of experience: November 16, 2019
New York
1 review
0 helpful votes
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Okay
November 16, 2019

Prices change in seconds. Took me numerous tries to lock down the same price advertised. Check out process was smooth but wish the prices didn't go up after 2 minutes.

Date of experience: November 16, 2019
Georgia
1 review
0 helpful votes
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Stressless
November 16, 2019

Couldn't of been easier and I feel I got the best deal available. Very impressed.

Date of experience: November 16, 2019
Canada
1 review
0 helpful votes
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A very efficient service
November 16, 2019

Justfly.com was not my first stop but they served me well and didn't have to wait too long to confirm my purchase. Would gladly use it again.

Date of experience: November 16, 2019
New Jersey
1 review
0 helpful votes
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Easy to use and very reasonably priced!
November 16, 2019

Just fly offered flight options no other search engine provided and for prices that were extremely competitive.

Date of experience: November 15, 2019
Virginia
1 review
0 helpful votes
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Loved it great service!
November 16, 2019

Loved it great online and on the phone!
Real clear tried real hard to get what I needed when flight was not there when they went to book they understood when I did not accept next offer

Date of experience: November 15, 2019
California
1 review
0 helpful votes
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Registered nurse
November 16, 2019

My English is very limited. But I like your service, clear and easy to book. Plus I think I got very good deal. For sure I will book my airplane ticket next vacation.

Date of experience: November 15, 2019
Florida
1 review
0 helpful votes
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Scam
November 19, 2019

Booked my ticket with them. Right after I booked, I was told by the agent that my returning flight no longer was a avaliable and they still charged my card $384.00 after I requested a refund. There is something that doesn't seem right about this company. I would advise you not to book and be careful about giving them your credit card info.

Date of experience: November 15, 2019
Florida
1 review
0 helpful votes
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Not fully Satisfied
November 15, 2019

I made a booking cancelled within 24 hours and I was charged penalty.

Date of experience: November 15, 2019
Canada
1 review
0 helpful votes
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Very Quick & Easy
November 15, 2019

I had a very easy time booking my flight. The information was very accurate, detailed, and the booking process was easy to move through!

Date of experience: November 15, 2019
Georgia
1 review
0 helpful votes
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Great
November 15, 2019

Ticket purchased for a great price and navigation around site was easy will definitely use them again

Date of experience: November 15, 2019
California
1 review
0 helpful votes
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Very user friendly
November 15, 2019

My friend suggested this site. I have very little computer experience. Justfly site is very user friendly. If you want a competitive flight costs this is the place to go even for late bookings!

Date of experience: November 15, 2019