Justfly.comReviews 6,165

I have used them before and never had issues but the last two times I have. They will not refund me for a service I never received. In all honestly save your money and book directly with a reputable airline.

If you need to change anything after 24 hours you have to pay the airline $200 and pay Justfly hundreds of dollars. Book with the airline only. You will regret booking with Justfly if you need to make any changes.

Bad customer service i a not happy to work with this company i has emergency health i can't use my ticket nobody care

I made the mistake of booking non-refundable tickets and when my daughter switched colleges, I called to try and get a refund. They made me pay 150. To get a credit for our tickets. This was all understandable However,, when I called back to use the credit, I was told I had to pay an additional 99 per ticket to the airlines, plus lose any money in my credit that was left over from new tickets! I paid 709. For my original tickets and new ones are 414. So they keep remaining credit! I thought this was awful company policy! In total now, I've paid 1150. For a flight to NC the cost 414.! NEVER will use Just Fly again!

I purchased a one ticket to San Francisco. I was sent an email stating that they had to reroute my flight. They said that if I agree to the change than just hit accept. The original flight was going to be 7 hours and because of their rescheduling it went to almost 11 hours. They stated that I could get a refund is this was satisfactory for me. The first 3 times I called, it stated that I only to wait 5 - 7 minutes, but I actually waited 45 minutes each time. That is their game. They figure you will get tired of waiting so long, that you will eventually hang up. So, then I called back as though I was going to book a flight just so that I could talk to a human. The guy claimed that he personally, directed to my call to the Refund Department. This company is a great big lie and fraud. I wish I could give a negative -100 for rating.

This agency sells plane tickets that doesn't exist and then try to charge you to book for another time. Very rude customer service who don't even bother listening to their customers, they just want to talk and accuse you of being rude if you don't allow yourself to be manipulated into paying more. Just book with the airline directly. These people are just stress.

I had flight cancel booked with Justfly.com I tried to take my money back but I got nothing till now I'm really lose 867$

I book with them spend $2,425,02 and they do not want to give me a refund not even half of my money. I wants my money back. I never took the flight

Just fly cunning in all their dealings never, never, never again, will I ever used just fly.com., the reason cause first of all they never show that you are paying USD, second when you ask for customer service help because of the manage booking arrangements has to be change they are not their to answer you, and Third when I saw My luggage allowance online, it was One check luggage allowance and thinking that it was candid the truth but when I check in none check luggage, I paid the highest price for my ticket in USD which I thought it was AUD scam, never again this agents Just fly.com.

Worst website ever to book fly tickets.In my experience with them,they set a low price.When you call them to book,they respond to you quickly and pretend to be nice to deal with,and once they get your credit card information,they will send email to you promise will get the ticket after 4 days,but they didn't,so I call them.They told me the price had gon up $101 and you have to pay to get the ticket so what you paid becomes more than the price.Also the worst customer service ever.They leave me waiting on the phone for 50 minutes.Lastly this website is scammer and watch out for it.I will resort to all available methods in the American law to reach my money they stole from me.

Justfly refused to cancel a reservation made with MY credit card because I didn't know the name the fraudulent reservation was under. I received a text from Justfly to confirm my booking, I declined, because it was not me who booked a reservation. I immediately checked my credit cards and saw a fraudulent charge for $1,219.94. I contacted my credit card company, followed by Justfly. I didn't know the name of the criminals who stole my credit card information and Justfly refused to cancel the reservation….

BEWARE!

Booked and paid for an overseas trip, they gave me an itinerary that was unusable, Transiting through 2 different airports in Tokyo. They put me on hold for 30 minutes while they "talked to a supervisor" and then refused to give me a refund or a credit. I lost $1050. Run, dont walk, away from this company!

They charge you to perform certain tasks that you can take care of for free by going straight to the airlines website, e.g. seat selection, cancel flight. I had the unfortunate circumstance where I had to cancel a flight. The law requires airlines to allow for free cancellation within 24 hours of purchase. I logged in to cancel before 24 hours but Justfly said they charge $75 per ticket to cancel, while offering no other options. I agreed to the $150 charge (2 tickets) because I didn't want to get past the 24 hour period and have to pay for the whole thing. I found out later, I could have cancelled directly with the airline for free. I tried to call, but customer service is conveniently unreachable. Choose a different travel service, or go direct to the airlines to buy your tickets.

I purchased 3 tickets to Tokyo. When the airline changes the plan, they didn't know. After I found it, I spent a lot of time to contact them and then they asked Japan airline to change my plan. However, one of the ticket was voided. When I tried to call them, it was very difficult to find their telephone number. After finding their number, all is answer machine voice. After I used my wit to connect the person, I waited and waited but not voice coming out at all. I also booked 1 ticket with another travel agency, UnderPricer. They noticed and changed my plan as soon as the Japan Airline changed. Don't have so much trouble as the JustFly has.

There is a lot to say about justfly but I will be brief.
*if you want to reschedule your flight, be prepared to pay X4 of the posted price on their website.
* the customer service representative are very unprofessional and rude.
* all the representatives I spoke with have different prices for either cancelation or rebooking
* The company is a scam and they is no platform where their representatives can be reviewed that is why they are extremely rude and aggressive.

Very bad customer service not trusted at all they not given all ticket information for customers to scam them.
Not recommend at all.

I just purchased a round trip ticket five minutes ago. The screen showed United air both ways. The return flight time departed at 2:00 pm

After paying, i received a departure of 6:00 am on Delta.

Departing at 6:00 am does not work for me.

So now i'm stuck on hold trying to change or cancel this ticket.

If Justfly claims the right to sell different departure times and change the airline without informing the client, then forget about using this site.

Dennis Miller

This people does a nasty business, on their website they offered flightswith delta only but they send me spirit confirmation, they chance it, be very careful with your transaction the will charge you for cancelation almost 50% charge fee

This company is unbelievable. They canceled a flight within minutes several weeks ago after requiring payment and long line registration process. They still have not reimbursed the $550 but claim they have.

Their customer service is bare bones with long wait times on the phone and few customer reps.
Online Customer service is mostly automated with irrelevant info that don't address your issues.

The service reps mansplain their "process" without addressing the refunding issue in coherent way and they don't have managers available to talk on the same day.

We will never ever use this company again.